Room was good, bathroom less so, basic, but clean and functional. Dinner good, top end of value for money, close to expensive overall for in-house services. Health suite / pool tired and needs refreshed but again operational and useable. Breakfast was taste, albeit bit frantic from a staffing point of view.

Price felt a wee bit punchy. Staff were really friendly, but partially with breakfast it needs more pro activity. Cups running our for coffee, machine out of milk, glasses limited for juices. some breakfast items out and not replenished. tables needed cleared and refreshed. Wait times for getting seated. Sauces needed replenished. This did not all happen at one time, but over 3 days, there were multiple of these arising and wait times were such that food often got cold or you were out of step with fellow guests. Note staff were very busy, but alway being reactive rather than proactive. Or generally too much to do, when people get pulled of the floor to support a guest request etc....

The place was up to standard and very consistent with their health and safety plus its only a 10 minute drive from the place that I went for an event which is not too bad.

They forgot to properly keep the place neat and tidy 100%. For example, I put the cotton buds in the bathroom bin and they forgot to dispose of it as i already consumed it and should've taken it with them to keep it hygienic which was a little disappointing but other than that there's nothing much to say after that.

The breakfast was excellent, although we swam before breakfast and didn't get down to breakfast until 9.30 there was plenty of really nice food on offer. My granddaughters were disappointed that the pancake machine was out of order, but the staff said not to worry the chef would make some, the girls were very happy. The restaurant staff were friendly & helpful both at breakfast and when we had our evening meal.

The room although very clean & overall comfortable was a little shabby around the and was in need of some refurbishment .

Was not expecting a lot from this hotel but can truly say it exceeded my expectations. Check in was so smooth. Room was amazing that supplied all the little perks. Shower gels, shampoo, tea coffee, beds were comfy and clean. Housekeeping came the next morning room was spotless. Hotel had lovely decor and even more prettier Xmas decor. Staff very friendly and attentive. Breakfast was lovely too. All in all me and my family had a lovely 2 day stay and if we came back to Maidstone would definitely stay here again.

Paying for parking.

The staff were friendly and helpful. The breakfast and meal portions were great and filling. It was nice that there were no time restrictions for children to use the pool, and offering a free menu for kids was a lovely touch.

However, the double bed was quite small, and the sofa we requested for our child wasn’t very comfortable. As a result, the three of us had to share the bed, which was quite challenging. Additionally, the towels provided for the pool had some stains on them, which was a bit uncomfortable.

One of the best hotels where I have stayed! It actually has swimming pool, jacuzzi, sauna, gym and relaxation SPA! Pam is in charge of the massage 💆‍♀️ in the relaxation spa area which is incredible! Really good value for money as 1 hr full body massage cost me £68, totally worth it, every penny! She is really flexible as accommodated my booking last minute so perfect if you are travelling in business, just book through the hotel. Rooms were also quite good, with a bath and lovely coffee and tea, room service inclusive with their very unique Mac and Cheese which deserves the try (with pull pork and jalapeños)! I really recommend staying in this lovely place, totally family friendly 💜

Things not clear displayed like where are the services or how to get access eg. Gym, Wifi, spa etc

Wonderful staff welcoming. the room was nice and clean. The swimming pool was good for the kids. and the free kids food a bonus with a family of 5. Very happy to find a family room for 5. this is not easy to find.

We needed a lift as I have mobility issues and the room was on the second floor with only stairs. the parking is not free. The breakfast was delicious but the pancake machine very slow and there was a queue to get pancakes.

We stayed on the way to Dover for a ferry crossing, nice lobby layout and the food was good for a family with three kids. Staff nice at check in and at Breakfast, the room was perfect size for a family and had everything for an overnight stay. Breakfast was great with good options just busy at 7.30 but this was expected with many people also staying before heading to Dover or Folkestone for an early crossing

Additional parking charge

The room was very spacious and the air conditioning worked really well. Comfortable bed and very quiet. Easy to get to, just off the motorway. It was perfect for what we wanted. Had a really nice outdoor sitting area which was lovely to sit in. The breakfast was really nice.

We ordered food for dinner and the food wasnt very good. My husband ordered a pizza and he said it was like a microwave pizza. Not good.

Most of all the generally very young staff were always friendly, polite and helpful. The standard of the breakfast was varied and decent quality. Overall it was clean but the rooms were a little "tired" and the bathroom would undoubtedly benefit from an upgrade.

Not happy about having to pay a daily rate of £5.00 per day for car parking as we were guests staying there? On the booking the first room we were given was for a disabled or special needs person? I'm guessing it was my mistake on booking but I don't remember seeing the option beyond wanting a standard double room? Perhaps this needs to be made more obvious when booking. However as mentioned earlier the woman on the reception ( sorry couldn't see a name) was exceptionally helpful and moved us to a standard room the next day, without any issue or qualms!