This is my second visit here as we went to sn event at the race track. From the moment we arrived the staff were all very friendly and chatty, Amy, in the restaurant was just a lovely pleasant girl. The food was good, and good choice of food. The hotel itself was clean, although yes in places it could do with a bit of paint. Breakfast was good, plenty of choice and staff replenishing cutlery. The team all seem to pull together, it seemed they were a little short staffed but the bar manager had it under control . Would stay again

The noisy people arriving back at their room at 00:30, not really the hotels fault but didn’t Expect it at a hotel on top of a race track, rather than city centre. Also the over priced local gin, that bar staff asked us to try, could have told us the difference in price! Extra yea bags in the room would be nice, and a cheeky biscuit

Room was excellent and better than expected, nice clean bathroom too and a very favourable price. Reception staff were very nice and checked me in with friendly smiles. Stayed two nights, eating in the restaurant the first night and racing bar the following night. Restaurant was okay and the food was pretty good in the evening and for breakfast in the morning with plenty of different choices. Would definitely stay here again.

Not many people around....in fact I was the only one in the racing bar on my second night, so went back to my room early after eating, but that's not the hotels fault.

I recently had the pleasure of staying at the Mercure hotel that left me thoroughly impressed and completely satisfied. From the moment I stepped foot into the lobby until the end of my stay, I was met with exceptional service, top-notch facilities, and a staff that genuinely cared about making my experience unforgettable. The check-in process was smooth and efficient, with the staff going above and beyond to make me feel welcome and valued as a guest. The room I stayed in was great. It was spacious, impeccably clean, and beautifully decorated with modern furnishings. The attention to detail was evident, to the well-appointed bathroom. One of the highlights of my stay was the hotel's facilities. From the state-of-the-art fitness center to the luxurious spa, there was something for everyone. I took full advantage of the fitness center, which was equipped with the latest equipment and offered a wide range of workout options. After a long day , However, what truly set this hotel apart was its staff. Each and every member of the team was attentive, professional, and genuinely caring. The staff went out of their way to anticipate my needs and went above and beyond to ensure my stay was nothing short of perfect. In summary, my stay at this hotel was an absolute delight.

Love the location, room was very comfortable and the staff were amazing!! Thank you.

I tried to order room service at 11:00 am as the menu in the room states 24hr room service and the woman I talked to on the phone told me food service didn't start until noon. Very unpleased at this as I was very hungry. I had asked the front desk staff about it and they said yes there is 24hr room service so I went back to my room and tried again to no avail. I checked out at 11:35 am and as I'm sitting in the lobby waiting for my transportation I see a young gentleman member of the staff delivering a tray of food to one of the rooms. I am not pleased as all I had for breakfast that morning was a bag of crisps.

The staff at Mercure were absolutely fantastic. Every staff member that came into contact with my (very chatty) 3 year old would interact with him. We stayed over the Christmas period and he was given a Santa tray to put outside the door on the night before Christmas. He woke up to the food being eaten and a gift left outside the door. Such an amazing experience for him. The rooms are clean and comfortable and the breakfast is great.

Could do with some slight upgrades here and there.

All was good accept the meal which I’d ordered and waited ages for despite the kitchen being open & the majority of people seated already had their meals. When my dinner arrived I was missing items off of them. I had ordered a chicken bang bang with crispy noodles, it arrived, pieces of chicken only on a bed of lettuce ( I had to ask for the noodles to be added. I also ordered a posh fish finger wrap with fries, mushy peas and tartrate sauce only for the mushy peas and tartarte sauce to be missing, again I had to request and when it did arrive the mushy pease was quite dry.

The room and facilities in there were clean I was able to make myself two cups of tea. The bed and pillows also were clean and comfortable too.

The location is perfect if you are attending anything at Brands Hatch Circuit, you literally walk out the hotel turn left and you're at the main entrance of the circuit. Breakfast was good, plenty of choice and cooked food was hot. Staff all pleasant. We ate in the restaurant on the first night, which was lovely, all staff were very helpful, even the young lad who had just started, he was amazing and very polite and friendly.

Our room (110 ground floor) smelt of damp and didn't have opening windows so was a very stuffy nights sleep. We used the fans supplied but was still stuff. The height of the basin in the bathroom is very high, I'm tall so it was ok for me but if you are shorter you may struggle. Cleaning was ok, but someone had left a t shirt in one of the drawers so they can't have been checked.

Check-in staff were polite and my room key was ready. Room was spacious and bathroom looked to have been recently refurbished. Main issue was the fitness centre. Pool/spa/sauna seemed clean enough, but mens changing room was falling apart. Lockers urgently need replacing, if not whole changing rooms re-done. Check-out was fine. Room seemed reasonable value for money. Location was excellent for Brands Hatch.

Fitness Centre changing rooms - lockers falling apart.

I'm a wheelchair user and the room was perfect for my needs. The staff at the hotel were all good. A special call out for Toby in the restaurant who did a great job, even on the first night when it was very busy.

In the Spa, the various people on the desk did the bare minimum - we had to ask for towels each time etc. And they only made eye contact and spoke to my husband - sometimes unfortunately when you are in a wheelchair still in this day and age, people ignore you.

Most things here are great,nice hotel with great facilities

I was charged for the car park £10-00 even though I registered the car for my 1 night and was parked in a disabled bay as I am a blue bade holder bit dissapointed with that