The location and service people

Big noice from front business, it seem to be located at south side of the plaza, they don't stop playing music until 5:00 am, I think this affect all other hotels around the area. Las plazas and other hotel owners need to do something about it or will lose customers in the future.

The space is amazing with lots of room and balcony view of the zocalo, sunrise view, volcanic views. The attendant gave us 4 movie passes that is at the same building.

No elevator and having my 68 year old mother going up and down the stairs every time we wanted to go out.

Well, I used to go outside for breakfast, there are many opciones due the location of the hotel

Work on the noise from a bar located on the other side of the plaza, they were playing music very nosy until 5:00 am every single day. Believe the hotels owners need to stop the noise working with local authorities.

was expecting hotel...but this good....large space..great location...strong wifi...lots of TV channels....exceptional value.

Front door look could have been more secure..would have liked a hotel safe. No AC...just fan. The square is loud till late into the night.

The location was great! Right in the middle of the zocalo. Nice view

There was too much noise at night for my son. It would wake him up alot. But if i were traveling solo and wanting to experience the night life, it would of been perfect. All in all it was a good stay..the host was super nice and attentive.

location good wifi great room confortable bed good portable fan could not be any closer to restaurants and shopping

to be expected being on situated on the plaza loud music until 4 am from nearby club but not a major issue for us

We didn’t stay at the hotel as there was a malfunction on the Booking website, and I booked another property in addition to this one. They were comprehensive and gave us 100% refund.

Excellent location, spacious room, very reasonable rate, nice staff.

The place needed reading lights next to each bed and/or the sofa..

Large room in the plaza. Great location Felt safe as a solo traveler. No one to assist with information

No cups or glasses

Location is perfect: right on the zocalo. Room is very spacious, has a large couch, a table with 2 chairs. Balcony is large too. Separate dining area, with 3 chairs. Fridge. Good WiFi. Good hot water for shower.

No drinking water provided. Hard to find at first. Once you know, it's easy: walk to the 3rd floor (2nd piso). There's an office there serves as reception. No sign though. Next door has a bar that plays very loud music well into the night.