great location, friendly staff, good food, beautiful sunrise!

cleaning of the Room/Suite was terrible! dirty bed sheets when we arrived, insufficient cleaning troughout our stay, although we complained (buttler was very helpful though). Suite needs refurbishing; beds not comfortable for a 5 star hotel.

Beautiful resort, with well maintained grounds!

Check in stuff member was not properly trained, the process was disorganized. They were unclear about the the sum that needs to be charged, trying to overcharge me despite providing the receipt from the Booking.com, rudely calling the room daily demanding my credit card information instead of taking it as soon as you check in. This was disheartened, it made me feel like he did not believe me despite showing proof. That is never happened to me with any other DR resorts.

We loved the beach (there was a lot of seeweed, but they clean it every day) and the water park, the hotel stuff was very nice all the time. We liked some of the restaurants, the good thing is you don’t need a reservation for the restaurants, but there can be a long waiting list,so make sure you go there early and put your name on the list. The swim-up rooms were very nice with kids. The food was very good, there was a huge variety of food. Unfortunatelly we got a stomach thing on our second day and it lasted till the end of our stay, so we couldn’t really enjoy it. Not sure what was the cause-it was our first time in DR, we were at another resort before and there were no problems like that.

In my opinion this is not a 5 star hotel. It is very nice and has a great atmosphere, but for that money you would expect much more. One day we had to change rooms (we wanted an upgrade) and we got it at 4.30pm- we lost almost the whole day with this. The pools are avarege, the drinks are below the avarage, not really a good quality of an alcoholic drinks. If you get a room close to the lobby you won’t be able to sleep till 11pm, the shows are very loud, if you stay there with kids try to get a room closer to the pools/beach.

I loved how it didn't feel like a huge resort, even though it is a big one. It felt cozy and like there weren't a lot of people there (even though there were!). Just the layout is different from other resorts I've seen, and it made a huge difference to feel like we were "alone." The entertainment was awesome - I wish there were karaoke for adults :) The gym was perfect. The location was great too - a short walk along the beach to the casino next door. The restaurants on the property were fine - the Italian one wasn't so great. Hibachi was awesome. The buffet was just yummy. I loved that we could request snacks and beer and water a million times a day for our room. They also brought us cake for my husband's birthday and put a happy birthday sign! It was all very friendly and lovely.

Fun exciting atmosphere. Entertainment every night BuT if your room is close to shows you won’t sleep til 11 pm. Choice of restaurants is good BuT have to come by 6 or wait an hour to get in. Beach is very nice BUT have to get chairs by 8 am. Probably by 10 am not a single chair left. People leave towels and leave. Workers work very hard but sometimes it’s too many customers. Always clean room/towels. Shower nice pressure removable handle is a plus.

Noisy til 11 pm if you are looking to relax. Filling up the room with water and coffee wasn’t regular had to ask. Still didn’t get. Went to the bar. A bit overpriced. Decent buffet comparing to all inclusive

The facilities are well maintained. Staff is very friendly. Food and drinks were enjoyable. Least favorite restaurant was the Italian, best restaurant was the French (amazing duck confit)

All the vendors on the beach

Everything

N/A

Very clean, staff was amazing, activities and food was 10/10.

Pools weren’t heated and pool bars close at 6 would like for at least one to stay open a little later

Good location

The beach and pools are private and very clean and safe.

Everything. just a wonderful resort.

only that the pool bars closed too early.