I booked this property at an absolutely amazing price. The room was a very decent size and well lit. The bed was huge, comfortable. The room had enough amenities so that I didn't have to go out for every meal - a fridge for my drinks, a coffee / tea machine, coffee, teabags, sugar, creamer, etc and this was supplemented every day by housekeeping who were all very friendly. Bathroom area had pretty much everything I needed too. Plenty of storage around the room for your clothes and belongings so that everything is out of your way. The hotel is only a few minutes walk from N Michigan avenue which is handy as you have loads of restaurants and shops around. The lifts are always quick and never busy. I had to leave a few days earlier and, aside of the one night penalty fee, I got my money back (and incidentals refund) within a week which is pretty great.

I loved my room 1703 compared to last year. I went to Cubs Convention and for the 2nd yr in a row, I stayed here bc the Grand Marriot 2 blocks south was so much more expensive. The front desk people were very professional and friendly. Probably because I was a nerd walking around with my 3 foot Addison train stop sign to get autographed.

The room adjacent to me (I was in 1703) had a dog that wouldn’t stop barking 2 nights in a row. I didn’t want to call the front desk and make things worse so I just slept with a pillow over my head. But not your fault.

I liked the beds. They look pretty classic but new and comfortable. I liked the decoration and the view too.

I don’t like the bathroom door. It doesn’t have a proper locker. People can see inside through gaps between the door and wall

The lobby is stunning and gives such a comfortable vibe. The game tables, bar and the lounging area is beautiful. The windows to the lobby open to bring fresh area and the bustle of the city streets in.

The cleanliness of the room. The carpet looks like it had not been cleaned in well over a month. I would have preferred if you took it out the room rather than laying it back on the floor. The bathroom also needed some deeper cleaning. The bathroom is always the key to really understanding your cleaning ability. Thank goodness I brought a small bleach spray and cleaning towel. Not what you want to do when you’re trying to rest, but better so you can enjoy the amenities as you planned.

This hotel was ideally located close to the City Centre , Navy Pier and many tourist attractions, with lots of excellent restaurants and shopping nearby. The beds were comfortable and having a (small) pool and nice gym were added bonuses during our stay. The hotel is nicely decorated and very clean

Breakfast options were limited- grab n go style- so we went elsewhere - a restaurant for breakfast would make the place perfect!

good location safety area close to the city center dog friendly

the mattress was extremly soft

The building and rooms are very up to date. The staff were extremely friendly and helpful. House keeping was fast with bringing up towels and cleaning the room. I felt safe as you need card to access elevator. & The location is perfect as it walking distance to many things including public transportation, restaurants, downtown area.

I don't think anyone could find a Hotel with better value for money. For a 3 star rating the Hotel had very good facilities, it was clean and the reception staff were very helpful and polite. The Hotel bar has a very nice area with a good selection of craft beer and not expensive in comparison to pubs and restaurants. The bar staff were polite, everything was clean. The room suited our needs, comfortable beds and was quite roomy for 3 sharing. A really good feature was complimentary filter coffee from 07.00 to 11.00 every day.

We would have preferred a 24 hour concierge as the reception and bar staff finished at midnight. We were told a side door could still be used for access but we did not take a chance. The same goes for the bar which we liked as we would have liked a nightcap after midnight had the bar still been open

location

no free breakfast

Great location near centre and lake. Easy to access with multiple bus services. Amazing price. Great room with everything we needed (including a refrigerator which we were told it wouldn't have).

The doors to the rooms slam really hard (preasumably to ensure they lock) which causes a lot of noise. Also, there was no way to set the climate control on a temperature without it turning on heat or cool (ie. we didn't want the airco to turn on unless it went above X degrees).