Excellent location within walking distance of Osaka station and Umeda-Osaka stations. Or if you prefer there is a bus stop and taxi stand across the main road 100m away. The beds are very comfortable. The housekeeping was as requested and perfect. I wish I had a breakfast there as it smelled fantastic. There are also several Family Mart's within short walking distance either direction from the main entrance. If you are not driving, find the buses to the right of the Central entrance so that you can 'see' the city. No. 88 takes you directly to Osaka Bay with a four minute walk to the Osaka Kaiyukan Aquarium. I try to do one thing each day that I'm not entirely sure I would enjoy and an Aquarium is in that category for me. To my delight, I stayed three hours. It's great for all ages. And while you are there do the Tempozan Giant (perhaps not 'ferris'' as it may not be made of iron) Wheel long slow ride with great views of the Bay. It's across from Universal City which needs to be done on a separate day. If you are moving accommodations from Osaka to Kyoto try shifting places on a weekend or a public holiday on the Hankyu line Rapid Limited Express Kyo-garaku train about ten minutes walk from Osaka station and going to Kyoto-Kawamachi Station with all the nearby shopping. The train is very beautiful with two separate gardens in the carriages. All for the regular fare. Will try to attach photos of this train. Also a fabulous beginning to a Kyoto day trip! Think about it!

- All the Americano coffee (bitter and Grade D beans if it's really Americano) you can drink available in lobby. - Do not take the AquaLiner cruise for views of Osaka Castle as there are no views of the castle.

Everything. The hotel is clean, neat and modern. Rooms are big according to Japanese standards. I really could not find anything negative to this hotel, just perfect!

The location, most precisely the connection with subway is not totally optimal, but it is not very faire to complain since the station is 5 mn walk away and the Umeda main station is 15 minutes walk away. The only problem is if you need to transit through main station and take the JR, it is too close to take the subway for only one stop and you end up walking 15 minutes most of the time.

This is a new hotel (3 years old) and is a quiet oasis in busy Osaka. While it was about 15 minutes walk from Osaka JR, it is a bit far with bags so we took a cab. The hotel is located near many good restaurant areas and the staff were very helpful with recommendations. The room was spacious, practical and beautifully appointed. We had a drink in the 2nd floor bar each night and the bartenders were outstanding - helpful with information and mixed the most delicious and interesting cocktails I have had for a long time.

Very modern and clean with spacious rooms. Whilst there are many, many places to eat and drink in Osaka, don’t underestimate the quality of both the Hotel’s bar and restaurant. My husband and I had a wonderful experience “dining in” on one of the nights we were there after having been out and about for so much of our trip. The whole place had a lovely vibe. Staff were very professional and friendly.

There was nothing not to like.

I liked that the room wasn't far from Osaka station so it was easy to get around the city. The washing machines worked well. The bed was comfy. The room was soundproof. There were light switches next to the bed. It was clean and well maintained. There was plenty of space in the room. I went to the restaurant on level 2 and it was amazing, maybe the best meal I had my entire stay in Japan.

I shared a room with my friend and I didn't realise the bathroom would have such little privacy. There's only a privacy screen for the shower and it's not a separate room, and the toilet room wasn't soundproof. It was a bit awkward, maybe better for couples who are used to that level of intimacy. They gave us bottles of water when they serviced the room, but I would have preferred a water machine as I get thirsty and drink a lot.

Great place tucked away from the main street in the Kita ward. Very easy to find and close to all amenities, such as ATM, subway and shops. The room itself would be on the larger scale for Japanese hotel accommodation. Quite modern style rooms with nice finishes to the shower and bathrooms. The location is also nice and quiet.

Not a lot to dislike, however the breakfast at the inhouse restaurant is completely overpriced. We bought four x western style at approximately 40,000 yen each and it was extremely small. I would not recommend this option. But other than that it was a very nice stay.

The hotel is very nice, it is located close to the metro, restaurants, quiet center, I would say. The design is dominated by green and wood - I really like it. Good spacious (especially for Japan) rooms, everything is fresh, clean, cleaning is at a high level. Excellent bathroom (with shower), great water pressure and temperature. Comfortable bed. Good stable Internet, with which there were no problems. We did not take breakfast. Good hotel!

I would recommend expanding the self-care set. Add a facial cleanser, toners, lotions and toothpaste, you name it.

Beautiful rooms, well laid out, spacious and stylish, really very lovely. Surprising there were no robes in a 5 star hotel. Comfy bed, good shower and well placed on the 12th floor. Location is good, 15 mins taxi from Shin Osaka and 10 minute walk to the main airport transfer bus which is handy plus metro station close. District is quite business like but nice & quiet. Reception staff good and laundry very handy too.

Breakfast was terrible, don't bother as very poor which was a shame. Don't think a 5 star hotel should charge guests for printing a few boarding passes and visas!

Hotel was clean and modern. Decent sized room. Available laundry machines to use. Location was good for us. We like walking. 5 minutes to Higobashi subway station. 10 mins from Osaka Station. Just be aware leaving Umeda Sky building there's only really the taxi or a 25 minute walk back to the hotel. Great customer service. Last day on checkout, pouring rain and hotel provided my wife and I free umbrellas for our walk to the train station.

Nothing really. We got a North facing room. View of high rise building across from us. If you can get a NW facing room then I think you would have a better view if that's important to you.

My stay at Zentis Osaka was wonderful. The hotel was beautiful, clean, and very quiet, making it a peaceful place to relax. The rooms were spacious and thoughtfully designed, offering plenty of comfort. The staff were incredibly kind and helpful, going out of their way to meet all our special needs and ensuring we had everything we needed. Their care and attention made the experience truly memorable. Zentis Osaka is a perfect mix of comfort, great service, and thoughtful design.

Honestly, I can't think of anything I didn't like. Everything was perfect, and I truly enjoyed my stay. The hotel exceeded all my expectations!