Everything about this hotel was great, on the beach, food, service by all of the waiters and waitresses was fantastic.

The service at reception could be better. I don't know where to start. We found on several occasions we would be talking to a member of the reception staff and then they would just start serving someone else and we had no idea where we stood service wise. The transfer from the hotel was obysmal.and stressful, even though we had planned it in advance on the information we were given. You even fill a form in when checking in explaining where you are going next, this information seemed to be completely ignored.

Such an amazing, incredible territory and room number oh my god 😍 If you want to spend time in calmness and silence that is definitely the place to be! Be ready that they use tractor to bring you to the reception haahhahaah

The location :( It’s literally in the middle of nowhere, to get to the main pier to all the parties and life you need to pay a lot for a boat to go back to the hotel and it will cost you 800-1000 bat in the evening/ at night and it’s really a bit long way(

small private beach, access to another large ans beautiful beach, pool… and all amenities.

some of the room are pretty high up in the hills, with multiple stairs to access, which is fine but should probably be mentioned at booking time.

The location, once you realise that the property is quite secluded and not close to the main area of Phi Phi. The beach is quiet and a complete contrast to Tonsai pier. The grounds of the property were lovely too and well kept. The staff cannot be faulted. The were constantly friendly and helpful throughout our stay.

The beds were very hard. The breakfast selection was limited. The tours provided by the resort were expensive so it would be worthwhile speaking with locals or arranging tours from Tonsai pier.

Staff were good, helped with our transfers and trips, suggesting to use the boatman for our phi phi island trip. Room was good, we got what we paid for with a limited view but we didn’t spend much time in there anyway. Really nice area, away from the chaos of tonsai. However, easy enough to transfer there with the hotel running daily transfers at different times.

Very hilly, with lots of steps to the room, sometimes a bit of a pain after eating a big dinner on the beach. However if you wait 20 minutes, staff can drive you to your room in the internal shuttle. If you were there for longer than us (3 nights), you may be restricted on eating options as there are only a few restaurants close by.

Nice location with comfortable rooms (many boasting incredible sea views). The staff were very friendly, helpful and accommodating, helping us to move rooms due to an issue we had. The resort has a nice selection of fantastic activities, including longtail boat trips, with affordable prices for EU standards. The environment is very well kept, and the views are stunning all around. It feels very exclusive, far removed from busy Tonsai. There are sunrise and sunset points arranged with swings and cute decorations. Access to the beaches is very easy. On the main beach, there are a few shops and restaurants managed by locals, highly recommend to try those restaurants.

The location and resort complex are very nice. Shaded pathways with lots of natural vegetation .. Has a shuttle service if you don’t want to walk up the hill to some of the rooms. Lovely sunset view point. Give my he size of the resort of expected a bigger pool . In resort shuttle drivers were lovely very helpful

Our mountain room was in need of a bit of upgrading . Marks. In sinks and a bit rusty. There was a strong smell when you came in to the room especially of the toilet door was at all open presumably drains .. could have been cleaner ! Stains on the kettle .. I feel this was a bit over priced in comparison to other lovely resorts we have stayed in .. access by the shuttle boat was a bit stressful from the ferry .. reception staff refused to give us pool towels when . The pool was still open for another half hour .. tried to tell us it was shut but it said in resort info open until 8 pm

The first night I had a terrible experience the television kept coming on and there was a fire alarm that was running out of battery . But Chintana who is on reception was INCREDIBLE - she literally handled everything band was so kind and so helpful and so apologetic. She moved me to a new room and could not have been nicer or more professional. Really if you go here - make sure you deal with her. The other staff were ok - the rooms are a little tired - but I think they have all suffered from the fallout from covid. The snorkelling was nice but we sadly had fairly rough weather. Time your trip back to Tonsai if you don’t want to pay 1200 Bht for a private boat. The hotel have a link with a speed boat company and it will be 300 BHT per person instead. The food was average in quality but standard hotel type. Breakfast was included. All in it was great to get away from Tonsai area which is just manic and for me too noisy - it depends what you are coming for. As I say CHINTANA - really made the hotel as she was so wonderful.

The rooms are a bit tired. The food pretty average .

Phi Phi is beautiful . Property is very nice, great location and very clean . Staff were friendly and did a lot for our kids. Not a lot of food options

We were asked to pay for a missing tea spoon at the end of the stay which was weird and a first for me. That put a sour taste in our mouths

This was our second time staying at the PP Natural Resort. Last time it was just me and my partner. This time we had 6 friends with us to celebrate a milestone birthday. The stay was everything I hoped it to me. From the service, to the rooms, the grounds - we had a really special stay. The 2 bedroom villa with pool was sublime.

Checkin was a bit clunky - we were told to 'sit down, relax, drink some coconut water' and then, as soon as we took a breath the barrage of check in processes ensured. This is despite me walking up to the counter and wanting to get that all sorted so I could just sit down and take a breather. Minor detail, though. The staff were well-intentioned and lovely.