I was impressed by the high professionalism level of the staff , a remarkable customer service experience that is one of the best experiences I’ve ever had was with the Customer Service team member Named Mr. Nasser AlQahtani . Mr. Nasser has made my life easy by advising me to register in the Loyalty Program of the GHA Discovery, which I have highly benefited from as I am a frequent guest at Kempinski, and now I am enjoying benefits that are more than what I expect, starting from collecting points, receiving discounts on my weekly booking and enjoying premium services as a loyal guest…. I am thankful for Mr. Nasser for making my experience as a guest a truly wonderful one. I am convinced that Kempinski Hotel Management has succeeded in hiring and deploying the right staff for the best quality service. I will definitely remain a loyal guest in Kempinski Hotel.

Nothing… Basically everything is excellent

Worth its 5 star rating, very comfortable stay, excellent and professional staff, rapid checkin and check out, valet parking, spacious rooms and spacious bathroom, welcoming atmosphere inspite of the peak Eid season.

Although the breakfast was good, my repeated request to make the omelette well cooked, well fried didnot help. They repeatedly served half done omelettes, white in colour with egg whites flowing inside. When they ask the guest their choice and note it down, they can ensure that it is done too.

The team & service was exceptional and could not do more to have made me feel welcomed. Special thanks to the events team - Danah, Maria & Arikrahman - for organising our meeting rooms so well - they were a dream to work with and made sure every request was dealt with promptly and professionally. Thanks also to Maria ‘lady in red’ for being so friendly and welcoming. I really appreciated such genuine hospitality and it make my stay extra special.

Location - as it was personally not as well positioned as other properties for my work.

The suite we stayed in was clean and well-maintained, which was definitely a plus. However, I found the overall cost to be on the expensive side considering what was offered. One particular incident left a sour note in an otherwise decent stay. While discussing the possibility of extending our booking with a male receptionist, a female staff member who was not involved in the conversation abruptly joined in, offering unsolicited opinions and interfering with our discussion. This intrusion felt rude and unprofessional, as she didn't have context or permission to participate in our conversation. Unfortunately, this unwanted interference led us to cancel our booking extension altogether. Although I do not know the name of the staff member who interfered, I believe the hotel management could potentially identify her through CCTV footage. It is worth noting that our decision to cancel the extension occurred shortly after this incident. Despite this unpleasant experience with the staff member, the rest of the hotel services were satisfactory. I hope the management addresses these issues to ensure that guests receive the level of privacy and professionalism they expect during their stay. Overall, our experience was a mix of positives and negatives, with the unwelcome interference being the main downside of an otherwise good stay.

Cited above.

I liked the reception guy I forgot his name, he was incredible and amazing to deal with us with professional way becouse the hotel was full booked and takes some time for check in And the shower was phenomenal 🙌 one of the best shower I had, strong water

It was a fun and different experience. Everything was perfect and luxurious, from the reception until the last arrival to the room. I was very happy because of Shobarar& WIWAMS DoorMans) They were very friendly, responsive, helpful and respectful. I felt very welcome because of them and that is a very good feeling.

Helpful and professional staff. Specious room. Its beyond my expectations. I ordered special requests to my room for a unique occasion and they did it professionally & elegantly. Many thanks to the staff and special thanks for the lady in red. More over, they have Many choices of international restaurants in the hotel.

Only one small thing that it’s near to the main road. So, you nees to drive by car to reach the attractions or the beach.

The staff and services was super..the room was comfortable and clean .

My room was an executive room near the service lift, so it was noisy. so they did an upgrade to a sweet. We enjoyed it. The breakfast was on the roof but the decoration was old-fashioned and the food was less than average. They need to improve their bakery and redecorate the restaurant.

Room service was not good enough We ordered desert and saudi coffee , we waited for 30 minutes whenever i called room service again they said kitchen is closed Room cleaning was not good they didn’t changed the towels till I asked to do so What I liked alot was the breakfast especially chef khloud she was nice and made me a very nice scrambled egg

I had an incident where I lost my wallet and as soon as I called the Hotel receiptionest she assured me that the staff will do their best to find it. It took her a few minutes to get back to me and I was instructed to come over and collect lost wallet right away. Location for me were satisfying Free cold beverages was a nice gesture from the hotel Check out process was speedy which I liked more than check in Valet parking was good

No variety in the food options especially for vegetarins Although I was amazed by the house keeping services integrity, it took me more than 40 minutes to wait in the lobby till I got my lost wallet