Right from arrival it was 5-star service! Riku picked up on me being a fan of Nintendo and showed me around the building and what furniture and installations are still from the original Nintendo Headquarter this hotel once was. I stayed in the Japanese Suit which was brilliant. The best part to me was the open air bath which I enjoyed for multiple hours. A hot bath in crisp February air. Also the hotel being all inclusive with a nicely stocked mini bar helped to relax and enjoy the evening.

love the food selection from their mini bar. Absolutely high quality and tasty especially their caramel pudding! Loved it Staff very friendly and professional!

By comparing with other Kyoto hotels, I hope they can invest more efforts into the room cleaning, my room was not very clean as there was some hair on the floor and bathroom. And left over dishes and tea pot from previous guests. They helped me to clean the room again, it’s just the first expression not that perfect.

Breakfast was amazing. The building which is an old Nintendo HQ has a very authentic and vintage design with great details.

The pillows are very weird. Somewhat too flimsy. We had to fold it to use it properly. The windows were quite thin and noise from outside could be heard somewhat. There aren't a lot of places to eat or things to see around the neighborhood.

The staff were outstanding and extremely attentive. Always pleased to serve to the best of their ability in typical Japanese style. Language was not a barrier for Brits because all understood but not necessarily fluent. Japanese and Western breakfast options available, with the Western a little limited because it is a relatively small hotel. All have access to what could be considered a Club Lounge with free drinks (beer, wine and softies) and snacks during the day plus a make your own cocktails bar in the evening. There were also 5 or 6 whiskey options to choose from. Very enjoyable for 4 night stay.

Marufukuro is by far the best accommodation experience we've ever had. Absolutely the highlight of our time in Japan. Whether it's the history surrounding the building, the beautiful and convenient location, the amazing amenities, or the extraordinary staff, there is so much to love and appreciate about this place. I stayed here with my now fiancée and prior to my stay I worked with the staff to plan my proposal at this hotel. To say they went above and beyond is an understatement. Thanks to them, absolutely everything about our stay and the proposal was simply perfect. I can not even begin to thank all the staff at Marufukuro enough for everything they did to make our stay truly special. We will definitely be staying here again in the future!

Outstanding stay - from reception throughout the entire stay. We accepted a paid upgrade to the recently refurbished, former owners' home now "presidents suite", with two separate living and bedroom parts, and a small interior garden with your private bath. Wonderfully relaxing, and super-quiet (like the entire hotel). Great location, excellent staff, loved the self-serve bar and library at night.

Breakfast (we had the Japanese option) was - in comparison to other, similar places (we stayed one months in japan, and this was our 6th visit to the country) - innovative but not as tasty. The breakfast room for the Japanese breakfast is, however, lovely - would much prefer over the "western breakfast"

Best stay experience ever! The staff took care of us so well, Japanese hospitality at it's best. Frankly, we have stayed at way more expensive hotels, but nothing came close to how we felt here. Top thinks to like about, 1) Great place with close proximity to Kamo river and pretty much everything interesting in Kyoto 2) Rooms are good sized and immaculate 3) Staff are well trained, speak English and well trained 4) Food, especially breakfast was absolute best! Please have it, especially Japanese one. 5) Nintendo library and make yourself a drink or a cocktail is mesmerising 6) Snacks and drinks if you feel peckish, pretty much anytime.

Frankly, I couldn't fault anything

Classy. Cozy. Great ambience with good design. Good outlook. Excellent food and beverage (no matter the paid breakfast or the complimentary 24-hour bar with great snacks like ham and sorbet). Offering a good mood and atmosphere related to Nintendo (as a former office).

I expected more elements of Nintendo (e.g. historic pictures, decade-ago working documents regarding game design, introduction/history sharing through more decorations or a page on TV menu) than only a library. Also, I would expect more connections with other Nintendo spots (for example, this is a Nintendo trip for me, which I headed to Nintendo Museum and USJ after checking out from this hotel. That would be great if there could be a shuttle bus or at least a general map or suggested routes provided by the hotel but there's not. That would be even greater if the hotel would consider having partnership promotion with other Nintendo spots and provide combo options.)

Amazing experience. The level of care and attention for the design and history of the old Nintendo headquarters building can only be compared with the service provided by their conciergerges. Great introduction of the buildings by the staff, showing all of the details and restoration efforts, beautiful restored buildings and rooms, amazing shared spaces and complementary food and drinks. An amazing experience if you just want a good stay and even better if you are a Nintendo Fan.

Marufukuro was by far my favourite accommodation in Japan from its location, closeness to transport options and attractions, hotel vibe, the way it has been decorated, staff, facilities, breakfast, bars & guest experiences. We met so many friendly interesting people staying there which just added to our great experience. We will definately be back to stay here.

There is nothing we did not like about this place and con not talk highly enough about it. We are exited to stay here again on future visits to Japan.