The atmosphere, the staff, our room were lovely. I loved the bed so much I wanted to buy it! It was truly a blissful evening. No noise from the highway, or even the waterpark. It was perfection. But...

When staying in a hotel with someone, it would be nice if there was a fan in the bathroom. This hotel was lovely, but the fact that my travel partner and I both ended up sick after dinner and having to share a restroom with no modesty of a fan, made for a night of cologne fog. That will never be worn again, because it is now a trauma response from having food poisoning in a room with a love interest with no way to ventilate the restroom.

Friendly staff. they let us check in before 4 pm. Thanks POOL was open from 7 am to 10 pm in a warm temperature. They have a lot of ice makers which is very convenient for guests. The parking lot is huge and secure.

I have a genius-level membership for booking hotels that include free breakfast. However, the hotel I booked through booking.com did not provide breakfast even though it was promised on the website. Either the hotel or the booking website needs to address this issue. Users rely on the website's promise of free breakfast at the selected hotel. Additionally, the hotel does not clean the rooms every day. If you stay for 3 days or more, the housekeeping service cleans the room, which is not acceptable for a top-ranking hotel. The Springs water park, which is attached to the hotel, was also not included.

The room was very clean and spacious. My sister enjoyed the pool and hot tub after a long day on the road. The Inn is conveniently located near the Interstate with grocery store and restaurants nearby (but not within walking distance). Because this property was less expensive than others in the area that I looked at online, I was slightly afraid that it might be a little rundown or not properly cleaned, but that was not the case at all. I'm glad I did not spend extra money needlessly.

Bed mattresses were very soft; not comfortable for me.

Friendly staff, the room size was more than we expected and the room was clean.

Not so much about the property, but there wasn’t a lot of guest washing facilities.

The staff was very polite and the pet friendly aspect was well shown by the amount of pretty amenities available. The property was well kept and the signs reinforcing that non family friendly behavior, parties, bad language, tattoos, poor clothing choices, etc. was unacceptable. We traveled with our children and this made the stay very enjoyable to not have to deal with riff raff. The rooms were clean and comfortable and I loved the shower water pressure!

We had booked through a third party and were unaware that the water park passes were not included with the price. At first it seemed expensive for the 2 night stay and water park passes but the lack of guests actually at the water park made the lines short and plenty of room available so the price was totally worth it.

I like that the room was spacious and clean! The shower was huge— love that! I love the style of the bedroom. The room smelled fresh, even in the lobby, there was no foul smell whatsoever. You can tell that the hotel guests abide by the rules, they all smoked outside which is always helpful in keeping the place up-to-par.

I truly disliked how a member of staff left our new sheets and towels on the floor by our room door outside. Who is supposed to use towels/sheets left outside our door on the floor? That is not sanitary! I've never seen that at any hotel I've been to, and I've been to a lot of hotels all over the world. I also didn't like that the wifi stopped working the evening we arrived and it never worked again after that.

Good

When I canceled the 3rd night so we could be closer to the airport they said it was fine but to call booking. Com to let them know. When I called booking.com they put me on hold and when they came back I got charged $9.75 for a call to the UK. I will not be using booking again. They told me to dispute it with my bank.

The space in the rooms and the cleanliness of the hotel as a whole was really on point. The pool was warm and nicely set up. The water park was really perfect for my kids (5/9).

The hotel held a $100 a night fee for incidentals that was not advertised in our booking and felt pretentious considering our fridge never worked and we never got a visit from housekeeping to replenish things like coffee and towels. The space on the fold out couch was below average so we asked for a cot to find they do not offer them. One of my kids slept on the floor. It also wasn’t advertised that the water park was a separate fee and only available on certain days.

DiDi’s and staff was a great bonus!

Walls seemed thin in rooms. Could hear the smallest noises next door

Nice and clean room. Nice in-house bar and restaurant.

Long walk needed to take from the reception to the room, it was very inconvenient to pull our suitcases in long carpeted corridor till the room. The complementary band for the water park access was not provided to us even though it was mentioned at the time of booking.