We had a deluxe room with lake view, beautiful

Didn't like the fact that you could only use pool if you booked spa treatment, it doesn't say that on website and if you just wanted to use the pool it was £24.50, even though if its not busy ,you can use it for free, but I'm sorry, nobody would pay that amount of money for a swim and the reason I booked your hotel was because it had a swimming pool. I only book hotels with pools and on booking.com it said facilities were swimming pool, hot tub, spa and wellness not that the pool was part of the spa.

The location was great. Parking was good. Rooms were nicely decorated and we had a bath in the bathroom. Staff were friendly and helpful and the breakfast was lovely.

Omg, it was so hot on the days we went. The rooms didn't have air-conditioning and we'd booked a lake view room, so it was like a greenhouse. Had to have the curtains closed when in the room to cool it down. We did have a fan but the air was hot. Was told we had to book to go use the swimming pool, when we went to enquire we were told that it was £10 per person to book but if we turned up and they had space it would be complimentary. Tried twice but were told we'd have to wait for people to leave, so didn't bother again

We were upgraded and the room was very nice with a nice view of the lake.

You had to book the spa and no one told us. Went to the pool in our swimwear and got turned away, Was able to go back the next day but theu didn't tell us you need £1 for the locker and they didn't accept cash. Had to take our clothes into the pool with us. The resturaunt didn't answer the phone to book a table. When we did finally get hold of The Boat House, my husband (whos first language isn't english) was told there was no tables left. I then called up (english speaking) and was given a table straight away.

The staff were very friendly and helpful. Lovely clean and luxurious feeling room. Facilities were great. Lovely location + easy to get to without a car. I had a great massage too.

I wish the pool was available to hotel guests and not just those booking a spa... It is a bit misleading to have it on facilities without mentioning that you have to pay another fee on top.

Lovely setting, large room, great facilities, the breakfast was lovely.

Although the radiator was turned up to max the room was still a little chilly for my liking. The bathroom was in need of an uplift

Location

Tables left uncleared in certain areas hotel a little to large fir us

Large comfy room in a lovely setting Great Gym and a good breakfast , plenty of free parking.

Nit picking but the hot water at breakfast for a cup of tea out of the coffee machine is not really hot enough for tea and the hotel had no control over the noisy “lively” couple in the room next to me having very loud sex in the early hours of the morning for 3 nights in a row.. they were obviously not married 😂

Good location, staff were very helpful. Accommodation was good

Upgraded to lake view, but the location directly opposite the House keeping store room/staff station was very disappointing and we had to raise a complaint. Woken by noise and talk in the corridor directly outside our door. To be fair the house manager offered to try and relocate but we were fully unpacked and only staying one further night. Staff were starting an hour later the following day which was fine. Bar snack for very expensive- £19 for a 12" simple pizza is not value for money at all !!! Breakfast for very good Charging of my EV was problematic as they had to swipe a card and swipe again to stop charging. £5 per hour for 7KwH is expensive !

location. Beautiful lake side.

spa hotel but does not mention when booking you have to pay £45 to use the pool!

everything. pleasant staff

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