We enjoyed our stay as the staff were very welcoming and friendly. They never failed to have smiles on their faces and they were quick to attend to any enquiries. My friend and I attended a karaoke session on the rooftop and the staff cheered along which showed how they are always pleasant and are good sport! The massage services were also relaxing and they were patiently waiting for us even though we arrived back to our villa 30 minutes late, emphasising the staff's great service. The villa is comfortable and clean and there is a bathtub, private pool, and automatic toilet with bidet which was great. The bedroom and bathroom is spacious. The free breakfast provided good options too. It was very peaceful because the villa is not within the Bintan resorts area. We explored the beach nearby during low and high tides and encountered little crabs and fishes. The beach was not crowded which added to the serenity of the place.

Also because it is not within the Bintan resorts area, this resort is quite out of the way from other places as it takes 1h+ to travel via car from the ferry terminal to the resort as well as from the resort to the different places where activities like ATV and mangrove/fireflies tours are held. The food at the restaurant for lunch and dinner was satisfactory so be sure to explore other food places outside the resort.

All the staffs make our stay an exceptional one. Their good service makes up for the resort shortcomings. Special mention to Geri and Taufik

The resort is aesthetically beautiful but cleanliness can be improved. Bath robes are worn out and smell musky. Window ledges are dusty and floor is quite dusty ( I worn my room slippers everywhere in the room) bath tub, I need to wash thoroughly before using. There’s a stain at the bathroom wall. That is so bothering, I almost ended up cleaning it, only the fact it is our vacation stay and not my home, stopped me from wiping it off. If you can make the resort thoroughly clean, i bet it is going to be as on par to other luxury resorts

Great facilities and options available for you to do stuff. However quite ulu (pro & con). If you like to be away from everything, can explore this idea. However closest attraction is the snorkelling. If not, everything else is super far away.

Some parts were decently clean, but others were as the reviews mentioned- can be dirty; like the items outside of the accoms. Float was left outside and collecting rainwater. Pool water is not constantly running, hence not cleaning the surface dirt/insects/ etc. woke up to see that there was a cleaner tried to clean the pool on the second day.

Secluded place, peace, quiet not crowded because the establishment is not huge so they are catered very specially for you and your needs. If you want to get out of the typical big group or crowds from other holiday goers. They also provide you with a driver to where you want to go since you are in a secluded area, of course with a price but we are willing to pay.

Some may feel location is out of place but this is where we are always seeking for whenever we are looking for a resort to stay.

Greeted by friendly staffs. Special mention to Fadhil (front desk) and Derry (guard). Love the breakfast buffet spread. Very cosy and comfortable bed. We enjoyed our stay. Place is safe. Nice sea view from our room.

Wished the platform at the balcony were scrubbed from the algae. It was slippery and there was nothing to hold on to. We didn’t dare to go down in the sea due to this as we were afraid we might fall off.

The Villa Aqua was a unique experience, love the view of the sea, sunrise. Had a lot of fun in the dipping pool. Love that they provided paddle board that we managed to try out. Celebrated birthday there, Intan from the front desk made sure everything went smoothly. Do try out the BBQ set where you can have at the villa rooftop..worth the money. Only suggestion hope the breakfast menu would have more variety and when we stayed there was an event on going so we did not managed to dine at Azura.

Service was top notch! Staffs were the highlight of our stay: they were super friendly, ready to assist and very prompt! My little girls enjoyed their stay, paddle boarding all day and looking for treasures in our sea villa when it was low tide. They also had the best creme brulees 3 days in a row!

Location was a little further to and from the ferry terminal but worth the trip if you're looking at relaxing at a nice quiet resort!

It is a good place to chill with your family. Food from.the hotel can be delivered to your room or you can eat at the hotel restaurant. There's a small pool in the room for you to have a soak.

Bathroom drainage was smelly. Resort is very secluded. Away from city. But 10 mins walk from the beach.

Everything! The staff made the stay 100x better, they were all so hospitable. Would like to thank Fadlhi for being so helpful with trip suggestions especially for the activities.

Nothing, everything was perfect!

Really love the room design where you can just go down to the sea and see fishes right at your balcony area. Felt very close to nature.

Expected it to be filled with insects because is outdoor but no complaints, the staff tried their best to clear it up. Except some towels have stains and all