Everything about this hotel just works. The rooms are super clean, have everything you need and the location is central to the Carolus Therme as well as to the old city centre. As a solo female traveller I found the location felt safe. The reception was staffed until 6pm and after hours it was easy to come and go with a key card system. My room was to the back and very quiet. Lovely area to sit downstairs with quality self serve coffee/cappuccino machines and dishes and cutlery for any breakfast you might want to get from the bakery next door. Easy bus connection to the main station..

Can't think of anything.

Incredibly friendly and helpful staff. I was checked in, in about 30 seconds. The room is way more spacious than you would think. The beds in the single room are 4ft, so plenty of room and very comfortable. The room was cleaned to an impeccable standard. No bar but the vending machine has beers and glasses beside. The water dispenser is something every hotel should incorporate, a fantastic idea. The coffee machine has great coffee. The windows are almost completely sound proof. I had a road facing room and not a single noise came through. If you are a solo traveller that doesn't care for the frills, this place is for you!

No faults

The staff was very pleasant and welcoming. What I really liked was the fact that you can go to the next door bakery and have breakfast in the hotel, where you have tables set up, coffe machine, water machine and all other amenities you need for breakfast (the coffe is free for as much as you like). The internet is perfect. The hotel is very close to the city center and also the Thermes (which I would highly recomend). Overall our stay was great, and would definitely come back next time we plan a trip to Aachen :)

There was a blind WiFi spot in the "breakfast corner", but for us that wasn't an issue at all as the intetnet in the room itself was perfect, just think it's good to mention.

Helpful staff, clean room, nice dining room with free coffee/tea/water, locked exterior door, good elevator. Overall the facility felt very new and clean. Also, 10-min. walk to Carolus Thermen!

1) When reserving (if you're a light sleeper) ask if the room is connected/adjoins room next door. Ours did, but fortunately, no one booked the room. 2) This hotel is on the corner of a busy intersection. There was street noise (ambulance/police, Saturday night) even on 5th floor with windows closed. Even so, these problems weren't that bad!

Property is very conveniently located if you want to explore the city center or visit the local Therme. Breakfast is not included however bakery is next door and the hotel is equipped with dedicated sitting where you can eat your breakfast from the bakery( they provide cutlery and free coffee and water are available)

In case you like to have a Swedish buffet kind of breakfast unfortunately this will not be possible( for us it was not a problem to go to the bakery next door and also it was ok since we could use the cutlery from the hotel)

Easy to find hotel in a good neighborhood just outside the city center. Parking at Parkhaus Eurogress garage just around the corner, couple mins walk. 24 hrs was 12€ cash. Excellent hotel for nearby city center. Friendly staff, easy check in, safe area. Easy 10-15 minute walk to city center for Christmas Markets or the Aachen Dom. Very clean and spacious room with good lighting, extra blankets, ac, welcome bottle of water & candies. Comfortable beds & pillows. Multiple electrical outlets. Bathroom is well lit with an extendable mirror to view yourself or the back of your head. Hot water in the shower works well & very good ventilation. Complimentary tea & coffee bar in the lobby. Bakery/ cafe next door. Normal city traffic noise.

Perfect stay in Aachen without being in the city center.

An extremely pleasant stay in a hotel that exceeded my expectations. The rooms are spacious and clean. The staff is extremely friendly. Next to the reception, guests can enjoy free tea or coffee in a pleasant environment. The hotel is very close to the Eurogress congress center, which is a great advantage for business guests.

The location of the hotel is quite ideal, both for those who enjoy the bustle of Aachen's city life (you can take a stroll from the hotel to the heart of the city, through its many narrow alleys and cobblestone streets, in about 15 minutes, or hop on a bus to whatever destination in Aachen you please) and for those who prefer the more quite surroundings of the Stadtpark (just around the corner of the hotel) or the Lousberg (highly recommended for its panoramic views). What's more: the personnel is very friendly, helpful and in good spirits, which is always indicative of a proper hotel. The hotel in its entirety is very clean and well kept; something you'll immediately notice upon arrival. This hotel provides the ideal base for planning your excursions both in and around Aachen, and I'll happily recommend it to anyone who plans on visiting one of Germany's oldest and most historic cities.

Quick and easy check-in and check-out. Friendly, helpful, cheerful personnel, welcoming attitude, good customer care. Free coffee and tea and tables to sit in the canteen area. No breakfast served, but a bakery is just around the corner. Convenient location, easy to come with a car; walking distance from the central station. There are a number of restaurants in that intersection; shopping area and city center are 5 - 10 min. walk away. Rooms are clean, quiet, equipped with good decent quality furniture. Stayed 2 times in this hotel with very positive experience.

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The hotel is located in a convenient and accessible place, the coffee in the morning exceeded my expectations. The staff works well, contacts with them are very limited because of the good management, which allows guests to manage their stay on their own.

I was traveling with a friend, her room was cold, the air conditioning was not enough.