Everything. Service was prompt and staff were very courteous. The cleanliness, comfort and the facilities with respect to valet parking and location were all superb. Breakfast was good and a full buffet though not much variation day-by-day. The restaurant attached to the hotel have great food available.

The check-in was very time consuming. We arrived early and though they agreed to allow early check-in, we had to pay 50% of the room rate after much negotiation even though we didn't stay for the night and only checked-in in the morning of our 4 day stay that we ended-up extending for another day. As a courtesy, they should have allowed early check-in as a norm in most hotel where the rooms are ready. The check-in was very time-consuming and should have been prompt. The internet access was free however it was slow and prone to disconnect - this should have been improved.

The hotel was comfortable. I felt fairly safe, but I worried about my possessions during the day while I was gone as it's easy access to get into the hotel. However, they do ask you to change your key everyday, so that helps a little. Bed was comfortable. Without earplugs it will be noisy sometimes. Overall, I was happy with my stay as the young staff was very kind and as helpful as they could be, but I could sense that the management was benefitting more financially and this bothered me a bit...but that is less about comfort of the hotel and more about morals.

They will lie to you about how much things cost and then tell you certain things are free but then charge you...so be prepared to be asked over and over again to pay more for lots of things.

The hotel is situated middle of the town, making it ideal, best part is that no noise in the rooms even though it’s on a busy street. Staff is very friendly and helpful. Aqib, Mahdi, the manager Mr Naser, Miss Nadia and others as well, wonderful people and super helpful. Quite clean, restaurant is good as well.

Slight problems here and there, nothing major, but when addressed it was dealt with accordingly.

Staff very friendly, tried very hard to meet any and all wishes. We upgraded room and has very happy.

We had a room and reservation number and has delayed by airline and couldn't call. So they canceled the room for two week stay. They made us go to another hotel for one night. Then let us continue only after we rebooted the room.

Property and staff Assistance manger Mr Safder and also Mr Rafiq they look after very well and also give us honest advice thanks to them Rana Ahmad

Very good

Hotel Excelsior has been a gem of a find. It was such a great place to be in during my 2-week stay in Karachi. The location is fantastic with the Atrium Mall, banks, Paracha money exchanger, eating places and health clinics all at walking distance. The hotel staff will book taxis for you and assist with any requests, all with a smile and no fuss. The hot and cold breakfast has everything and the catering staff were very helpful. I only had a salad in the attached Karachi Brasserie since I was visiting family and friends every day but it has a good menu. The cleaning team (Saima and Talib) dealt with any cleaning requests in an efficient and friendly manner. It was good to see that quality checks were done afterwards. In all, I recommend Hotel Excelsior to all my friends and family now and will book again on my next visit. I wish they would open in other cities in Pakistan. Interestingly, locals in Karachi also commented that the Hotel Excelsior is a great place to stay in terms of the location and rate.

Maybe a small air conditioned gym with a few cardio and resistance machines, some free weights and stretch mats would make this hotel even better especially for business people and regulars.

I wasn't sure about this hotel at the time of booking because of the reputation of other hotels in the area but after reading the reviews I gave it a go. I was surprised by the overall experience. Great customer service by all staff working in the hotel as they were kind and helpful from bell boy to reception staff to room service guy and to the guard at the entrance. They went above and beyond to provide comfortable stay. Overall hotel room was comfortable and had all amenities which were very really good worth the value. Location is perfect.

When you walk out the hotel entrance it can be bit crowded because of the main road traffic and people walking on the road.

The amenities and the overall ambience of the property are good, and the food is good too, although I just had a complimentary breakfast, room was very comfy and clean, and had everything in it. The staff was cooperative and well-trained.

The only problem I faced was with the reception/front desk guy he was always telling me the rates and hotel policies for tiny things, for instance, I asked the guy to get me the tea in a takeaway cup outside so that I could smoke while enjoying my tea, he told me that I couldn`t do that and then I asked him to bring me a tea in my room and he started telling me that it's for this much and we`ll charge you for this etc. Which I felt was a bit disrespectful and unnecessarily strict, I guess while in the hospitality business, one needs to be a little bit flexible towards small things. The only interaction I had with the property was in terms of food. Can`t say much about anything else.

Staff was supportive especially Mr. Qamar There were lot of issues but he went above and beyond to resolve those for quickly for us.

Their system had issue with the room we booked

The staff every where was very polite specially a humble lady at Breakfast Further shopping mall at front door of hotel where u find Good food and everything

There is parking issue for this hotel. No space available for Guest cars . We have to park our own at Road