Check in Service with Abdul Aziz Mohammed was awesome! He was so nice, courteous, and Friendly ! Room was great, Room Service / Cleanliness Excellent, Location: Super Excellent! Abdul Aziz Mohammmed was the BEST. Food was Very good. We stayed 12 Nights

Aziza Baleela: She was not co-operative to extend our check out. After staying 12 Nights, she could have been more accommodating to our extended check out. She was very unfriendly and rude, uncaring. We went to meet her in person at the reception on the day of the check out and requested for a 4;00 PM check out. She declined and we were very heart broken. However we were able to do it by calling from our room and requesting the person on the phone. I wish I did not go to her. I wish Abdul Aziz Mohammed was there.

Everything I like breakfast 🥣 delicious every day specially Mr.Mazhar very good guy Cleaning service very good House keeping Mohammed jasim good person and team...

I booked for my mother and she wanted to change her room and the reception person was VERY accommodating and Helpful and assisted her with a better room and with a better view despite it being fully booked during Ramadan and I really appreciate the reception helping my mother

Apologies in advance for any spelling mistakes of names Housekeeping Shahadat Hossain Reception desk: khulut (lady that checked us in) , khairiyyah, and two others that I didn’t catch the names of. Restaurant: Salah, his manager Mustafa. Also had guest relations checking with us to see if all was well. Room was ready for us prior to the published check in times, check out was also relaxed. All in all very very good service and standard of the hotel was fantastic. My children really liked the hotel and facilities too. Look forward to coming back again soon.

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The reception staff were exceptionally welcoming and friendly, making check-in and any inquiries a breeze. Special thanks to Ahsan Ullah from the cleaning staff, who went above and beyond to make our stay comfortable. He ensured our room was always stocked with essentials like fresh towels, clean sheets, additional toiletries, and was always thorough in his work. Additionally, the bellman was incredibly helpful, arranging a taxi for us and loading our luggage with care. The location is unbeatable — the hotel is literally right next to Masjid al-Haram, so it only takes a few minutes to walk over, making it incredibly convenient, especially for prayer times. There’s also a shopping center right below the hotel, which makes it easy to grab a meal or pick up gifts and essentials during your stay.

Nothing that I can remember.

Checkin in was very easy. Special mention to Dunya who was very friendly, welcoming and helpful. Communication with her was very easy and clear. Even though we were on the top floor, we had no issues with lifts and having to wait too long. There was a bank of 6 lifts available, so little to no waiting time. The location was excellent, easy to get to the Haram and the gates required. There is a mall attached to the hotel, which has a supermarket, retail shops and a food court with many options. Stayed in a one bedroom suite with 2 baths and a lounge. Was very spacious. Cleaners were also very attentive to needs and handled all requests promptly.

Breakfast started at 06:30, could start maybe at 06:00. Bathroom had solid bar soap, would prefer liquid soaps for handwash, like the showers. Kitchenette did not have any cutlery and the stove did not work. Was only good for having a kitchen sink available.

The location is exceptional, really close to Gate 79. The partial view of Haram is spectacular. The check-in was easy and the staff was friendly looking after the comfort of the guests at arrival. No long time of wait at the elevators hall. The room and the bathroom is large enough and clean. The clerks are always there willing to help.

- The pressure in the ears inside the elevator in the lower floors. - The level of ease of getting in and out the room with the wheelchair. Despite the luxe, there is a feature that is always missing in all hotels. That is the hanging cloth dryer for the underwear; one needs to change the basic pieces repeatedly in this hot weather. The retractable clothesline inside the shower cabinet wouldn't do the job.

Nice clean hotel. Bed was very comfortable. Location is really good as its close to the mosque. Haram view didn't mean view of the kaaba but we could see a very pretty side of the mosque though from our suite. Staff is very polite and helpful. There is a mosque at two different levels for men and women within the hotel building. We even get to hear azaan and the whole prayer within the room. You can turn volume up or down. There is a huge mall within the hotel premise and various food courts. We had a kebab rocket roll at one of the schwarma places to the right of McDonald's within this mall and it was the best ever. We didn't feel the need to go to the clock tower mall as this mall had almost all we wanted.

Breakfast was not included in the price. Few staff comes and tells us their names, one even gave in writing requesting muktiple times we mention it on booking.com review. Maybe they get appraisals based on mentions. Nevertheless service was great. I have forgotten their names else would have written here.

They were able to accommodate us even though we arrived a little earlier than expected. Spacious triple room. Amazing breakfast Attentive staff Provided us with a wheelchair (as one of our party had mobility issues) A stones throw away from the Haram Sharif. There a a shopping mall literally on the doorstep which was very convenient for food (and shopping- including a Bin Dawud supermarket too) away from the overwhelming crowds found in other malls around.

Please be aware that the roads around the haram are closed at each of the namaz times.. which can potentially be problematic if you are arriving/leaving at the Hilton by taxi around one of these times.

wonderful hotel with beautiful clean facilities and cheery staff ready to do anything to make your stay more comfortable. we arrived 4-5 hours before check in due to an early flight and they were very accommodating. special shout out to Muntaha who helped us out a lot during check in and ensured we got an upgraded room at a very fair price. would strongly recommend this hotel to any and all travellers, amazing breakfast and very close proximity to haram, especially gates 74 and 79. also has an amazing shopping centre on the ground level with a great food court. the Athan and prayer is broadcasted in every room so you can pray along with the Jamaa from within your room.

nothing, everything is amazing 👏