property was good and clean. but its to far from haram . no direct bus available. everyday pay for taxi more then 100SAR

shuttel bus was not good. need to improve every 30min

Clean and great location with moderate breakfast

The receptionist was not friendly and hardly helped us. During checkin process,I was denied to stay due to late arrival (8days booked) in spite of receiving the confirmation message from the hotel. The shuttle service also was not on time. I had to repeatedly call the hotel and finally after lot of struggle the driver unwillingly agreed to start the bus to the hotel.

I would rate the breakfast a 5 out of 10 primarily due to the menu choices. The selection leaned heavily towards Arabic cuisine, which, while appreciated by some, did not cater to the diverse international clientele present. Many guests, including myself, would have preferred a more balanced offering that included a wider range of international dishes. Furthermore, the quality of the food was disappointing. It was evident that the chef's skills were lacking, as several dishes were not prepared properly. This detracted significantly from the overall dining experience.

The only area that fell short was the breakfast. The menu was heavily focused on Arabic cuisine, which did not cater well to the diverse international guests. Additionally, the quality of the food was subpar, as some dishes were not prepared properly. This was the only aspect that detracted from an otherwise wonderful experience at the hotel.

It is my second time to come here with my family. Always good to see the entire staff. Excellent service and breakfast was very delicious as always. Thank you all once again, Bayan, Rahaf, Rashd, Bagdadi, Umar and Miraj. Best wishes Ahmad and family

Mattresses were uncomfortable. The carpet needs washing.

Overall, it's a nice clean and quiet hotel. I can say it's better than most similar hotels or even higher expensive hotels in Makkah. I stayed for 2 nights only during Ramadan.

Location is far from Haram. It's not a big deal during normal days as by taxi it is cheap and won't take more than 5-10 minutes. However, during Ramadan it's a great expensive hassle, and the shuttle service is not reliable during those congested times as well. I wish the hotel management seriously work on improving the shuttle service as it's the only drawback that might prevent anyone from booking with them again.

The rooms are spacious and comfortable, the breakfast is good and the staff is friendly and helpful. The internet is fast. It was our second visit and we had a peaceful stay.

The bathroom mat and hair dryer were missing from the bathroom. The locker wasn't working properly, and some light bulbs were also out.

Very clean and affordable. The shuttle bus was there but there's really no need. Download Uber and it's a 20 riyal trip the haram. Got upgraded to a suite which was lovely but there was a misunderstanding and they only upgraded the first night. This was resolved and we stayed in the upgraded room for the second night too but it was a bit of a hassle sorting it out (30 mins). Amazing bathroom and well worth it even if you pay the price. Staff are lovely. Close to supermarket and many shops which is very useful.

Nothing worth mentioning

The room was very spacious. The lifts were very fast. No matter the time you could always find a taxi parked in front of the hotel. Breakfast had many options and it was very good.

Too far from the center. Although they offer a free shuttle to Haram, it drops you at the Ajyad parking area which is a 900m walk to the clock tower area. If you are with a family, specially kids, they are not going to like this. Taxi from hotel takes 15-20 euros and drops at Haram. But the return takes 50-60 euros because cars are not allowed to park in Haram and the taxi drivers take advantage of that. Also we were provided with very few toiletries. I had to ask twice for new towels, toilet papers, soap etc. At night, nobody picks the phone at reception.

The location

the cleanness level, the check in process, the staff response time. dust was found inside the closet, refer photo. decor lamp is broken, refer photo. bed sheet was not clean, stain was found, refer photo. check-in process was horrible. I booked twin bed room & sofa. I was given king bed with no sheets. It took them nearly 1 hour to rectify this with continuous follow-ups!!! you have to request tooth brushes! strange for this star level & rating.

Likes, excellent staff, huge rooms considering generally rooms hotels in Makkah are very small. Service was very prompt. Staff was very kind Cleanliness was one of the positives of the hotel. Good restaurants nearby and good areas for shopping. Although we were are not found of shopping on Umra trips but certainly good for people who like to. Excellent value for money The location was far away. We knew the hotel was 9km away but It took a lot more time to reach the property then what I estimated. Usually took more than 45 minutes in taxi. Could be due to extra ordinary rush this year The room service menu was very limited. One of the reasons for booking park inn was we wanted to order from hotel kitchens instead of waiting in long queues at the restaurants.