First of all I appreciated the hotel staff: professional, polite and always with a smile of their face. The room B-111 is elegant, offers all the confort of the guests. The hotel has 2 medium-sized swimming pools with sunchairs and beach towel. Free transfer to/ from airport as well as free transfer to the center of the city according to a set scedule. Otherwise, the return trip to the center is over 10 euros ( fix price).

The restaurant offers tasty food like everywhere in Philippines. Standing over 3 weeks in different locations, I was shocked by the small portions offered by this hotel. Example: pork adobo contains 3-4 very small pieces of meat with a total of less than 50 grams. It is a way to trick customers, similar prices but small portions. The weights are not listed in the menu. Very close by hotel is a restaurant with decent portions. I recommend that restaurant.

Picked up from the airport, didn't even know this was going to happen! Friendly staff at the reception desk and throughout the hotel services. On the last day when the flights had been cancelled due to the storm, the gentleman on the desk kindly arranged a bus for us to Puerto Princesa very short notice and helped us retrieve our laundry, we were very grateful! Great selection at breakfast everyday and some nice things on the standard menu too. Room service only came when you asked which was refreshing! Pool looked great but unfortunately the weather got in the way of us using it. We paid for a twin room which was quite small but perfectly functional. Beds were comfortable and housekeeping topped things up for us after making a short phone call.

One of the days, a member of staff in the restaurant made a huge deal out of us apparently sitting at the managers table. We moved after he insisted, but no one actually sat there whilst we ate breakfast elsewhere - it seemed like an unnecessary power trip. The restaurant/breakfast area is open to the elements so during a typhoon it can get pretty breezy and wet! The shower was a water fall shower, the pressure wasn't great and you couldn't adjust the height so if you didn't want to wash your hair it was a little awkward to use!

Deluxe room was pretty good that friends had but standard could be better. Of course if you're from Europe do not expect standard of 4* stars as they present themselves, it's rather 3* Staff were were friendly they tried to help in most of the cases, weere smiling all the time. Nice pool area.

The gym could be at least once a month cleaned, after my first training it looked like there was not cleaned at all (pictures). The hotel services are bit pricy, even the scooters rental which you can rent 500meteres close to hotel for 40% lower price. I can't complain more since 2members including me from 3 members group had food poisoning. You can't control TV by remote controller since digital receiver is stored behind the TV.

Overall, I really liked Charlie’s, but there were a few things that could be improved. The Good: • The pool is beautiful and very well-maintained. • Breakfast had a lot of variety and was consistently good. • I enjoyed the food at the restaurant overall. • Front desk staff were friendly, helpful, and welcoming. • My room was cool, clean, and smelled fresh. I liked the decor and appreciated the nice TV. Areas for Improvement: • Shuttle service: The drop-off and pick-up locations were inconsistent. I confirmed with the driver that the return shuttle from Lío Beach would pick me up where I was dropped off, but that ended up not being true. I waited for the shuttle in a poorly lit parking lot after dark, which felt really unsafe as a solo female traveler. I later learned the original driver had dropped me off at a different location than the pick-up. • Massage service: The quality was disappointing. I booked the massage hoping to relieve back pain after 41 hours of travel from Canada, but she spent no more than five minutes on my back and the rest of the time on arms and legs. It ended 10 minutes early. The towels were rough and uncomfortable, the room smelled like mold, the bedding was stained, and the door didn’t fully close—leaving little privacy. • Room condition: The paint on my door was chipped and peeling, which made the space feel a bit neglected. Hot water only lasted about two minutes during showers. Despite these issues, I still had a good stay and think with a few tweaks, Charlie’s could be even better.

I had a wonderful stay — the room, the pool, and all the facilities were great! But what truly made the experience outstanding was the staff. They were incredibly helpful and kind throughout our stay. Unfortunately, I got food poisoning from an outside restaurant, but the staff went above and beyond to assist me and make sure I was okay. Their support truly made a tough situation so much better. After that, I only trusted the food from Charlie’s — and it didn’t disappoint! Highly recommend this Hotel

The shower can improve hot water was not coming out frequently but nothing major

Everything was just perfect: good quality of breakfast, very nice staff, beautiful pool and interior design, clean room, shuttle service to Lio and El Nido Town. They helped us to book the tour for the following day or just to quickly call a tricycle. They also provided free shuttle to and from the airport. We loved our stay in Charlie’s with our little 2 years old baby, we can recommend to everyone.

Probably more shuttle would be great to El Nido town, but this is really just a small thing as they always quickly called a trycicle for us. We liked everything.

The transfer service to the airport and town was very convenient, and the concierge team did an excellent job arranging tours and spa appointments. The breakfast was a highlight, especially the Filipino food booth, which served some of the best local dishes we’ve tried. The pool was spacious and enjoyable, becoming a favourite spot during our stay.

The bathroom in our luxurious pool-access room had a bad smell every time the exhaust fan was turned on, which detracted from the overall experience. The hotel seemed to offer two distinct classes of accommodation, spacious and luxurious rooms for couples or families versus smaller, hostel-like rooms for groups of friends. While the price reflects El Nido’s market, it felt a bit steep considering the issues with the bathroom and the mixed room experiences.

We loved Charlie's El Nido! The hotel meets European standards and was by far the best hotel we stayed at during our trip to the Philippines. It’s super clean, modern, and newly built. The staff were amazingly friendly and accommodating, and the huge room with a beautiful bathroom and pool view was fantastic. The spa center was excellent, and the free shuttle service to/from the town was a great bonus. Highly recommend! 10/10 !!

Honestly, nothing! The only minor thing is that it’s a 10-15 minute ride from the town, but we knew this before booking, and the hotel's amazing quality more than makes up for the distance. Plus, the free shuttle service makes it super convenient.

Charlie’s El Nido offers the perfect blend of comfort, convenience, and warm hospitality. Its peaceful location provides a relaxing retreat while still being close to El Nido town and stunning nearby beaches, with a complimentary shuttle service making exploration effortless. While not directly on the beachfront, the resort boasts breathtaking views of Cadlao Island and the surrounding mountains. What truly sets Charlie’s apart, however, is its exceptional staff—including the hands-on General Manager, Sir Tony Co, who go above and beyond to ensure a memorable stay. Their friendliness, attentiveness, and dedication create a welcoming atmosphere that makes this one of the best places to stay in El Nido.

None to mention.

Very comfortable stay and great customer service. Beds were very comfortable and rooms and amenities very clean. The buffet breakfast was lovely with a variety of sweet and savoury options, there is even a chef to cook up eggs and pancakes fresh which was a lovely added touch. Pool was nice and clean and nice spa facilities as well. The hotel also picked us up from the airport and dropped us off which was very nice of them.

Although the shuttle service was helpful, it would be more ideal if there were more timing so that we could get to town without the need for a Tuktuk