Location. Staff was delightful! Rooms were clean and comfortable.

Cheap towels and toilet paper. Maid service only every 4 days.

Amazing location and lovely facility. Specially love the pool, hot tub and pickle ball courts.

We were in room 1214 and I have to say that the bed was honestly the most uncomfortable hotel bed I’ve ever slept in. We woke up every morning with back pain. The mattress definitely needs to be changed in this unit. I would avoid staying here if I had to sleep on a mattress like that again.

We stayed in Tower 2 on the 7th floor facing the courtyard. It was quiet and had a great view of the ocean even at night. The condo was clean and roomy. A table and chairs were on the balcony for our one bedroom condo so we ate breakfast out there. The bonus was the in-room washer and dryer with detergent. The location of this property is ideal because it is next door to Whalers Village. The ABC store on the second floor of Whalers Village allowed us to buy groceries and ready made wraps, sandwiches, etc. if we didn't feel like going out. The courtyard dining offered to-go options. Very close to Leilani's, Hula Grill and other popular restaurants. The beach was wide (as opposed to further south on Kaapanali Beach) and the sitting beach chairs were sturdy. Note: Since we drove in at night, it was confusing to drive into The Whaler entrance as you see three buildings. I didn't realize Aston was a management company. There is nothing to indicate Aston on the signage so check-in at The Whaler front desk which is manned 24 hours. Parking is underground and can be busy. We always found a spot though. There is an outdoor backup lot if it is full. 45 minutes drive to the airport. We turned in our rental car earlier in the stay so got a taxi back to the airport - $86 for two on Thanksgiving afternoon.

I feel beach umbrellas should be part of the resort fee to provide shade on the beach. If you want shade, the pool is the only place without paying for it. Not all chairs at the pool are under shade either as the pool area is smaller and fenced in.

The property was immaculate. The bell man was super friendly and helpful. The pool and hot tub was the kids favorite. The 1 bedroom apartment was very clean and had everything available for use. Would definitely come back to this property.

The staff at the reception desk is very rude. Not sure if its their personality but definitely didn't feel the welcome checking in when we got to Maui.

Spacious room, well equipped kitchen (mine seems to have been newer/renovated compared to the photos on the website - it had all stainless steel appliances), lovely patio (which had a partial ocean view even in a garden view room), staff were so friendly every time I interacted with them, concierge Elise was so helpful and kind! I loved the proximity to whalers village, easy to get parking in the lot on-site, had a wonderful time at the yoga offered on the lawn one morning. Overall had a great stay!

N/A

This property has everything you need to enjoy your time in Kaanapali. The staff is great and always ready to help or point you in the right direction. There are plenty of loungers by the pool as well as in the grassy areas. If you want sand in your toes, no problem, there are self access beach chairs as well as paid beach lounger and umbrella setups. The access to the village is amazing and makes access to snacks and shopping very easy. The views are incredible from all rooms, and the amount of space in the 1 bedroom 2 bath units is perfect.

The only thing we didn’t like was having to checkout and go home.

Location and view. Our unit was close to elevator, trash and laundry. Very bright and cheery

The dirty old dated white shag carpet that has multiple people’s germs and who knows what else on their feet. Suggestion: Pull up the carpet, install hard floors and add an area rug. Also, there was no screen so birds kept coming into or room.

Room was very spacious and comfortable. The ocean views from the room were fantastic. The kitchen was well-equipped. The hotel is well-located just outside an outdoor mall (Whaler's village) and nice restaurants, and along the Kaanapali boardwalk. Staff was very helpful - especially Chery the concierge who really helped us revise our plans for our Hana trip in face of a tropical storm.

Terrace was noisy due to air-conditioning of the nearby Whaler's village. Snorkeling rental was very expensive - we bought instead at the nearby ABC for a cheaper price.

Everything

Maintenance Painting limited our use of the balcony to our last two days of our 26 day booking. Given that our top floor unit #1214 has a fantastic view of the ocean and the famous Black Rock formation at the Sheraton Maui Resort the lack of access to our balcony was a major disappointment and we should receive financial compensation.

It is a beautiful room with a great, expansive view and a large, spacious balcony with plenty of chairs and tables. The kitchen was very well stocked with things needed to prepare a meal. Included toiletries, and lotions were very nice. Super location.

No drawers or cabinets to store groceries. A few shelves in the foyer closet could be used for this.