All the staff were courteous, professional & friendly. The hotel felt exceptionally fancy, like i should have paid more to stay there than I did. The room was great - it felt cleaner than any hotels I have stayed at in the last 10 years (i don't travel/stay at hotels often). I wish i could have used the bar but I had been awake for 18+ hrs by the time the concert was over, so maybe next time. Will definitely book here again next time I'm in downtown Minneapolis. On a different note, I had looked at other hotels in the areas where I was more familiar (I lived in the cities area for almost 9 years) but I still couldn't beat the price, location & amenities that The Loft provided. Nothing like leaving a concert and being able to just walk across the street and be in your room in minutes.

The private elevator system with the keyboard was a little hard to use (it might have been just a bad reader on the right side too, but i got the left side to work). I also could have used more signage for the entrance to the hotel when you come from the parking garage elevator.

The location was perfect for the concert we attended at the Target Center. We were able to just use the skyway to get there. We had valet parking which was also a huge benefit considering the location. The room was clean and comfortable and quiet.

We were unable to use the shower in the morning due to having no hot water. I believe it was because there were so many people staying at the hotel for the concert.

The staff was amazing! Once we arrived we realized we were very far from the concert venue we had traveled to Minneapolis for. The front desk and valet were wonderful. They made arrangements for transportation for us. Not only did they get us transportation, they arranged drop off and pick up at the front door. Perfect way to attend. No worrying about finding an uber.

No complaints!!! nothing really to improve

Great service staff. Location was incredible for target field access.

I used valet to park my car. It was the most expensive valet charges I, personally, have ever paid. My suburban is only about ten months old and in like brand new condition. Every time I got it out of valet it smelled like smoke. Enough so that we will have to do something to mitigate it. Worst part of my stay. Everything else was amazing.

Amazing location for First Avenue. Bit swamped by the crowds for the Target Center though. But noise wasn't an issue. Staff friendly and helpful.

Took laundry to reception just before 09:00. Was told I was late. Pointed out that the directory said before 09:00 and it was beofre 09:00. Then told that service wasn't available on Saturdays, despite the directory saying it was. I was disappointed by the reaction from the staff, when all I was doing was asking for a service that was supposed to be available.

Great location, generous room size, and super comfy beds. We got the corner room on the 9th floor with great views of Minneapolis.

An excellent hotel ideally placed in downtown close to bars, entertainment and shopping (or at least an American idea of downtown shopping). Thanks to Booking.com we were upgraded to a lovely corner room on the 17th floor- which is probably affecting my judgement of the hotel. However I would have no hesitation in recommending this hotel, even if you don't end up on the 17th floor.

Nothing in particular, though the front desk staff could have a little more training on what the city has to offer. On asking if there was a bar area downtown we were only referred to the German bar opposite the hotel. Only later in our stay did we discover a vibrant bar scene.

Very clean! The staff is very friendly and helpful! Particularly, the Cosmos provides decent breakfast and the service is warm and professional. Although the surrounding area feels like a ghost town, that’s nothing to do with the hotel, and actually the hotel is a victim of the cultural revolution.

A fridge should be default for guest rooms. (Appreciate the hotel provided one when I asked)

The room was super clean and every staff member was friendly and efficient! We were lucky enough to have time to eat breakfast in the hotel the next morning. The food was delicious and our waiter was amazing...he gave us many opportunities to learn more about downtown Minneapolis and treated us to his delightful sense of humor!! Parking under the hotel was super convenient and we were able to walk to every event we had planned, saving us Uber fees. I would definitely stay here again.

The beds were soooo comfy and the pillows were amazing. There's a TV in the bathroom which made us laugh.

Wish the garbage bins had bags in them! We kinda left it a mess bc there were no garbage bags. Kinda wish there was more space between the bed and the TV but yall can't really do anything about that now.