Clean , reasonable room at reasonable cost.

In the bathroom sink was shallow , only a few inches deep. Could not turn on the hot tap lever above sink fully as liquid soaps positioned to limit its use to a trickle . Unable to use extending hinged shaving mirror as fixing screws unable to secure it in one position to shave . Had afternoon tea which was excellent value for money . Had evening meal where food was overpriced especially the Balsamic & thyme shallot tarte tatin which was priced at £19 & was 85% mixed salad leaves ! Very plain desserts starting at £8.50 , nothing really exciting , nothing out of the ordinary & poor value for money .

Loved loved loved the location! I had low expectations as I always stay in small boutique hotels. This is my first big chain hotel stay and it was fabulous. The room was large, clean and tidy, plus it had a balcony overlooking the green with lots of trees. Stunning view! The staff, wow your staff deserve recognition. They are lovely, friendly and helpful, really lovely. The food, we loved it and it exceeded my expectations by a mile! Your kitchen staff are really very very good! I would say it’s even better than some posh restaurants we’ve been to. Honestly, super duper compliments to you all! We will return soon. Love, Gail & her bestie Beverley xox

The mattresses have seen lots of action I think😉, in need of replacing with perhaps superior memory foam instead? I believe the mattresses are due to be replaced soon so that is good news indeed.

Several types of cereal with a choice of different milk , plus loads of fruit & yogurt. Cooked breakfast was outstanding, all self service & hot.the bacon was some of the best we have had in many years , there are also some breakfast specials to order as well at a nominal charge. Evening meal is a large menu with absolutely something for everyone, it’s not fast food, it’s fine dining & beautifully presented. Our room was very clean with a comfy bed, kettle & choice of tea’s & coffee, we also had a fridge & good tv, we also had a small balcony with terrific views over golf course. The room is warm & you control the heating.The staff are really good & it shows that they have been trained well.

Nothing really comes to mind

Breakfast was excellent, the spa facilities and staff very helpful, our room with balcony was excellent.

Often the reception desk wasn’t staffed. Someone was waiting 10 minutes to check in. Unacceptable. Especially as there were plenty of staff in other areas. Two lifeguards at the pool every day? One would be sufficient. Our safe batteries had been removed and it took 3 days for them to fix it. The table on our balcony was broken. Eventually they took it away but didn’t replace it so we didn’t have on on our last night. I therefore think the maintenance staff were not customer focused.

Swimming pool area

As we have coeliac in the family, we were dubious about the practice of placing pastries above open fruit bowls on the breakfast bar. Could be a risk of contamination.

We liked that breakfast was included. Having the option for room service was also appreciated. I liked that I was able to book a massage and Emily, the therapist was so kind. We liked that we can opt to book for dinner at Waterside and they had a kids menu. Servings were more than enough too. We liked how we were served by a young lad (we did not get to ask his name), who was very accommodating to our orders and requests. Having an iron and an ironing board was good because we were able to have ironed clothes for an event. Overall, we had a good stay.

We actually thought every room had a fridge but ours did not. It was a shame because we needed it for our child's milk and sometimes food. The bathroom sink was also just slowly draining so there would be almost a full sink as we brushed and washed. There was a day that we asked to have our room cleaned and when we came back, it was clean but upon checking, the teaspoon we used for hot chocolate the other night was not replaced and was put back on the tea and coffee tray. We knew because it still had the chocolate mark on the body.

Paid for "superior double" because no cheaper rooms available through Booking.com on our dates. However, room was spacious and with a balcony and lovely view over golf course. Good breakfast. Did not eat dinner at hotel as too expensive for us. Quiet carpeted corridors. Generally - at least for our stay - a quiet and relaxing place.

The lighting in the room was not good enough to sit and read in the seating area. Also the chairs were uncomfortable for sitting in to read or watch tv. They had to be moved round to face the TV. That part of the bedroom let it down. For reading in bed there were good spotlights on flexible arms but they could only be used if the wall lamps above them were switched on.

The friendliness of the staff and warm welcome. The swimming pool and comfortable seating areas.

We spoke to the manager when we checked out just to mention that our toilet seat was wobbly and our hot water in the bathroom. Was super hot and the water wasn't coming out cold to cool in down. She didn't apologise but just offered a 10% discount which we accepted. We went on to tell her how much we had enjoyed our stay and wanted to return. She was not interested at all and completely blanked and ignored our positive comments. We found it strange that she was the only unfriendly member of staff. The others were absolutely lovely..

Nice large room, very comfortable bed. Excellent bathroom.

Disappointing Breakfast. Not enough strong supervision particularly at the door to receive and seat guests. Breakfast buffet was good but needed checking regularly, ran out of fried eggs for 15 minutes. Toaster required you to insert bread twice to get colour. Sliced bread continuously sticking at the rear of toaster instead of sliding to the front. Coffee machine had no milk in it so customers unable to make coffees that required milk in them. Guests having to take milk from the tea station causing that to run out for quite some time. All of these easily rectified with better supervision. Staff overly focused on clearing tables at the expense of the buffet.

Room Very clean, comfortable room, warm cosy bed. Breakfast Good breakfast, nice hot, well cooked food. Coffee was delicious and lovely and hot. The mugs kept the coffee hot a long time too, a definite plus.

Room On a freezing cold night when we arrived at 9.30pm after being at a wedding locally, the windows were wide open and the room was very cold. Breakfast Only one coffee machine which meant a long wait if a few people were queueing. No muesli on offer which was very disappointing as it is a standard breakfast for many people.