The Hotel Staff could not have been more helpful and always engaging, the complimentary tours were amazing, both Jocelyn and Hector superb tour guides, and the rooftop bar, well what a view and the cocktails amazing, Ideal location for right in the centre, Subway close by and main attractions either 15 minute walk or by Subway.

There was nothing to dislike, apart from leaving

Excellent location in Midtown, within walking distance of the theater district as well as other major sites. Friendly and helpful staff. Activities available at the hotel including wine and cheese gathering on the house.

Narrow hallways in which sound resonates especially if room is close to elevator.

Very good location, very good matrices, very good bathroom

No breakfast offered (as this is not a hotel, but vacation hotel which is another concept), noisy room looking to the inner yard (with the non-stop ventilators of the other buildings, also during the night). We asked for a taxi to JFK airport, the person taking care (William) was not honest and not transparent to us of the price by telling us that the hotel taxi service has the same price as the yellow cab taxi, which was not true as the yellow cab is 85 USD and the hotel taxi is 95 USD (to which the hotel taxi driver added 10 USD for toll when arriving (and not telling in advance) at the JFK airport).

-Location was great! - ALL staff were very friendly and helpful, I have never stayed anywhere where the level of service is so consistent. Particular mention to the repairs team who came immediately in the night on two occasions when we had reported issues - the soundproofing was great, the room doors are very close together so we were concerned about noise but we did not hear our neighbours throughout our stay apart from entering/leaving their rooms - room was always cleaned to a good standard - concierge was very knowledgeable - AC worked very well - fridge available to store any snacks or drinks - Full length mirror

- rooms are small but this is normal for NYC - they will put a hold on your card in case of damages but this is released providing there are no issues with your stay, I had no issues with this and it was returned after a few working days. - rooftop bar was closed when we went - we did not have a good view from our room, we were facing another building and had limited natural light

Great stay from the time we checked in until the time we checked out.We especially had a good experience with the staff in the Twisted Knot Cafe Lounge and the bar tender at the Top of the Strand Rooftop bar. The bar tender, Oscar, was professional yet fun. Although it's April and the weather was rainy and cold, the rooftop bar was still enjoyable. It was covered, so we were able to stay dry and warm but still enjoy the beautiful view of the Empire State Building. The Twisted Knot offers different activities such as complimentary wine tastings and board games. We had the opportunity to enjoy one of the wine tasting sessions. The atmosphere was cozy, clean, and relaxing. It has a fireplace that was needed since it was cold and damp outside. The hotel is conveniently located near major NY sites. We used Uber, but we also easily walked to get dinner one night. We booked a king room, not very big, just typical size for a NY hotel. The room was clean, and the bed was comfortable. We would definitely stay again.

Location is great. Staffs are friendly and helpful.

Air con tends to have a loud noise but it is still bearable. Room size a bit small but acceptable.

We were very happy with the price when compared to location, the Mariott Vacation Club is very ideally located for a quick visit like ours. A host of midtown's most famous locations are within a 15-20 minute including Empire State Building, Times Square, Grand Central and Penn station (where we travelled in and out from), with places like Rockefeller Centre and Radio City another few minutes beyond that. The staff were very friendly and accommodating, we managed to get into our room earlier than check in time, and they gladly stored our bags after check out for a few hours which allowed us to explore the city more before we left. Our room was clean, and that goes for any other area of the hotel we accessed too. We didn't avail of the breakfast or restaurant so I can't comment to that, but it looked like a nice space, wish I had more time to properly try it out. There was a nice rooftop bar that was closed on the days we were there, but we were still able to access to relax and enjoy the view. They seemed to have a decent fitness centre too but we didn't have a chance to use it due to our short stay. In summary we would happily return to Mariott Vacation Club!

It's not really a complaint - our room was a bit small but I thought it might be from the pictures available, and it really wasn't a problem for our short 2 night stay.

I loved the room and the bathroom. We had been dealing with showers on a cruise ship for over two weeks so it was nice to take a shower with actual water pressure. The location was great. It was easy to walk to multiple places.

My only issue was feeling pressured to attend the vacation club meeting to try to get me to buy a timeshare. I wish I had known that was going to happen so I could at least mentally prepare after two weeks of traveling and being exhausted.

They should offer prepayment options for international travelers; being charged at the counter was inconvenient and created unnecessary stress for us

This hotel was so perfect for our trip to New York. The room was a great size and we had the most incredible view of the Empire State Building and a gorgeous New York street. The staff were so friendly and really welcoming every day. The room was cleaned so nicely every day. The extras like the rooftop bar, the daily tours on offer, and even the candy shop in the cafe were such lovely touches and made the hotel feel very special. The bed was so comfy. There wasn’t a thing we didn’t like, we will definitely stay here again when we’re back in New York. Jess, Ireland

Nothing, we liked everything.