Housekeeping were fantastic, provided extra pillows and bedding and the room was clean.

This Hotel is Cashless everywhere including in the bar (because of Covid). This needs to be made much clearer in the booking.

Beautiful decor, excellent customer service, lovely pool and spa facilities, and the massages were amazing. Beautiful scenery, very accessible. Great list of things to do nearby, so we went to visit other places also. TV channels, apps, and Wi-Fi worked with ease. We liked the adults' time only in the pool, it is peaceful and quiet, and open early and til late.

The fire alarm went off in the morning for a few seconds and frightened us out of our sleep. Can hear footsteps of the room above. There was visible dust in the headboard and cobwebs in the corners, which we cleaned off. Maybe the room hadn't been used in a while. The rest was all good, no complaints

We stayed for our anniversary and were greeted with a lovely card and a complimentary drink of our choice at the bar, which was a lovely touch.. a little hard to find, but once found, it was easy, but you definitely need a car to go out and about if you're not planning on staying on the hotel grounds.. the facilities where lovely got a little busier in the afternoon but still managed to use everything and had everything you needed in the changing rooms, including hair dryers & straighteners.. breakfast was lovely big portions, and what was even better was that it was freshly made. The only negative thing is that we booked the deluxe room, which was very spacious and clean (being a clean freak, this was a must) so can't complain about the actual room but the beds were 2 single ones made up together and you could feel the indent in the bed and having arthritis in my back made it a very uncomfortable 2 nights sleep.. other than that, we had a lovely stay!

Most of the spaces have been refurbished to a high standard. The staff were all helpful, friendly and lovely. Nothing was too much trouble. The food was lovely with a good amount of non gluten alternatives and things that could be made vegan from the vegetarian options. All food was freshly prepared to order for breakfast, which we also liked.

We would have liked a safe in the room. When accessing the health suite and spa, we didn't want to take all of our personal belongings with us. Although there are lockers, we preferred to keep stuff in our room. Access to a safe would have helped our personal belongings feel more secure.

We liked that the hotel and main reception area was separate, as you were not really disturbed by too much noise. Although, we were on the ground floor by the entrance so we did get a few loud door slams before bed. The pool/sauna facilities were good (expected from the reviews we read), and we liked that there were times for families, so we could go when it was quieter.

Nothing we didnt like, if you're looking for a very chill/relaxed staycay with some spa facilities, and a small trip to Colchester/Chelmsford to venture out then yes this is the place. Probably max 2-3 days here.

The pool sauna and jacuzzi were lovely to relax and unwind. The location is ideal to visit Colchester Braintree and surrounding areas. The staff were excellent! Very helpful and polite.

The only downside was the very dated rooms. We stayed in room 1 . There was what looked like wine stains on the radiator wall. The paint work was faded and patchy. The bathroom again had dated tiles. The floor tiles look like some had been replaced and laid poorly. It's a shame as it was obviously a beautiful room and could be again with a bit of paint and a little makeover.

The rooms were spacious, clean and had everything you needed. The staff were wonderful, and couldn't do enough to help you. The amenities were excellent, pool, sauna, jacuzzi, tennis courts, spa, golf....so much to do on site. Would highly recommend for a couples weekend or even for the whole family.

The only parts that I think needed improvement, is the bar/restaurant needs a little love. Sadly the worst part of the place is the food, the buffet breakfast was not great, and both times we ate it something was cold, there also was a limited continental option, would be nice to see some pastries, fruit and yoghurt.

The staff were exceptionally friendly, all three women working reception the evening and morning of our stay were so lovely and helpful and pleasant! Whoever watches over the messaging system was efficient and quick even when messaging outside of business hours with a question. All facilities were clean and easily accessible! Staff made it more than just a night away and I never mentioned it being my birthday but staff must have noticed in my information and even gave me a birthday card! The little things such as kindness and helpfulness and attention to detail was what made it special!

Very minor damages to the room eg. Sealant around the bathtub was separated, very easy fix and not a major issue but makes a difference! Just made concerns bathing as to not cause a leak and there could be maybe a wrist band or sticker on room card situation for breakfast a even though pre paid some others walked in and had to be checked against a list after they already sat eating. Also maybe some signs reminding customers to be kind to staff as the gentleman on breakfast was absolutely amazing but witness a very entitled guest be unpleasant!

My fifth stay here, and once again, it didn’t disappoint. Although the deluxe room was fully booked this time, the room I stayed in was still excellent and met all my needs. What keeps me coming back is the unbeatable value for money combined with the fantastic facilities, including the golf course, swimming pool, jacuzzi, sauna, and steam room. It’s a perfect getaway for a day or two, whether solo or with a partner. Highly recommend!

I was a bit disappointed with a few aspects of the stay. The bathroom felt outdated and could use some modernization. The view from my room wasn’t great, but given it was a standard room, that’s understandable. Additionally, there were no bathrobes provided, which I’ve come to expect, and it's still a bit inconvenient that there's no direct indoor access to the leisure facilities—you have to walk outside from the hotel rooms to the main leisure building. These were minor setbacks, but they did impact the overall experience slightly.

The staff were very helpful, welcoming and friendly. Each room was of a good standard. Beautiful deluxe suite, comfortable, modern, spacious and clean with a wonderful view of the golf course. I would definitely stay here again. The facilities I did not use on this occasion due the nature of my stay as a wedding guest.

The room for the disabled requires up grading. The shower facility was damage, small and in need of modernising. The toilet is not suitable for those with a disabled or of limited mobility, as they are too low and small.