Rooms were very nice and the Breakfast was moderate.

The on-ground staff at the Reception and the Manager were not at all accommodating when it came to my transport from the hotel to the Airport which is less than 500 meters. When I booked my room via Booking.com, it was mentioned that the hotel provides free transport to the airport. But on my check out last minute, I was told they didn't offer and would charge me Rupees 1,500 if they provided it. This was like literally ripping off the foreigners. I refused to pay and my manager from my company in my home country had to get me an Uber online that cost me Rupees 250 only. Considering the hotel is 5 stars, it was least expected to be treated like this just while checking out.

Breakfast was always fabulous. Need to work on your masala and ginger tea: a. Staff in Bharat dont understand that Europeans want the tea WITH the breakfast not after the breakfast. I found this at Taj Krishna in Hyderabad also... another hotel. b. The quality of the masala and ginger tea was bitter... over brewed or had little flavour. Please work on your tea masala quality. This is a constructive point. We all really liked the hotel... FANTASTIC food... hygiene... facilities... The Spa was also fabulous and great value. We all used the spa a total of 9 times! ONE OF OUR FAVOURITE HOTEL BREAKS!

Wifi signal could be better. Kept dropping out. Door entry cards had to be reprogrammed too many times

"Breakfast at Aurika Hotel Mumbai - A Delightful Experience! We started our day with a scrumptious breakfast at Aurika Hotel Mumbai, and it was truly unforgettable! The buffet spread was extensive, with a wide variety of options to cater to every palate. From fluffy pancakes and crispy waffles to savory omelets and spicy masala potatoes, everything was freshly prepared and presented. The highlight was the live cooking station, where chefs expertly crafted dishes like eggs benedict and avocado toast. The aroma of freshly baked bread and pastries wafted through the air, making our mouths water. The service was attentive and prompt, with friendly staff refilling our plates and glasses throughout the meal. Overall, the breakfast at Aurika Hotel Mumbai exceeded our expectations. Whether you're a foodie or just looking for a satisfying start to the day, this hotel's breakfast is a must-try! Rating: 5/5 stars Recommendation: Don't miss the live cooking station and the decadent desserts!" Here's a review: 5/5 Stars "Aurika Hotel Mumbai's Hospitality Shines - Kudos to Miss Zeba! From the moment we arrived, Miss Zeba's warm smile and exceptional hospitality made us feel right at home. Her attention to detail and dedication to ensuring our comfort were truly impressive. Miss Zeba went above and beyond to cater to our every need, making our stay at Aurika Hotel Mumbai truly unforgettable. Her kindness, patience, and professionalism set a new standard for hotel hospitality. We were particularly impressed by: Prompt and efficient check-in Personalized room amenities Recommendations for local attractions Helpful assistance with every query Miss Zeba's exceptional service deserves recognition! Aurika Hotel Mumbai, you've set the bar high. Recommendation: Request Miss Zeba for an unforgettable stay!"

During our very recent stay at Aurika, the experience was made truly exceptional thanks to the outstanding hospitality provided by Puspa, Santanu, and Gansham. Puspa, the dining hall manager, offered personalised care each and every morning, ensuring that every detail was thoughtfully attended to. Her warmth, professionalism, and genuine commitment to guest satisfaction made every meal a delightful experience. I would like to extend my special gratitude and sincerest appreciation to Santanu - a truly remarkable human being. His love, compassion, and passion for his work are evident in everything he does. Customer satisfaction is clearly his top priority, and it shows. Santanu went above and beyond, preparing special meals tailored to our preferences and needs, always with a sincere smile and heartfelt service. He embodies everything that great hospitality stands for. Gansham, another young man on the team, also earned our utmost respect and appreciation. Always courteous, always smiling, he serves with a genuine warmth that leaves a lasting impression. His enthusiasm and positivity added so much joy to each dining experience. Thank you, Puspa, Santanu, and Gansham. You give Aurika the pride and dignity it so rightfully enjoys. Because of wonderful individuals like you, Aurika truly feels like a home away from home.

While we expected higher food and beverage prices at a 5-star hotel, the costs at Aurika were exorbitant and misleading. A dinner buffet advertised at ₹4999 per couple ended up costing over ₹6400 after various surcharges and levies. Guests should not be surprised with significant hidden charges after the meal.

The staff were amazing. Especially Vishal from the reception. He went out of his way to make sure we had a comfortable stay. 10/10 for vishal. Breakfast was good. Busy but well organized. Egg counter was always overwhelmed and never got our order right on all 3 occasions though, but overall they have a good selection. Bed was super comfortable. Linen was top notch.

The fan in the room. It was dirty. We realized it was there because the ACs don't cool too much. This is in January. I can only imagine how summers will be. The AC is extremely noisy. Could be a problem only with our room. The property although new has some seriously shoddy work like dangerously taped up wires jutting out behind the mirrors in the bathroom, faulty switch, paint visible on tiles, small leaks, etc. We had a problem the first night connecting our TV with the internet. We had to call them a total of 4 times through the day (over 6-7 hours) to get it fixed. Every time they said they'll send someone immediately. It was only when Vishal picked our call thst the work was finally done

This place is fantastic. It is so much nicer and more modern than the photos. The value for money was fantastic. We actually came early for check in and paid for the breakfast buffet which was fantastic. Everything you could want from a buffet and more. Only it didn't have good coffee it was bean to cup. The room was so comfy, the bed was immaculate and we even ordered the same mattress topper for home. Hard and soft pillows. The pool area was beautiful to chill at. And let me tell you the gym was FANTASTIC. best hotel gym I've ever been to. It was all clean and modern and even had a PT to help you out. Towels and water provided. I had a very good full body workout and run. The restaurant for dinner was also very nice and not too overpriced. Wifi was amazing everywhere I managed to stream all the football. I can't fault anything.

Taxi service to airport is extra and so we ordered an Uber. I was under the impression it was a free service.

My recent stay at Hotel Aurika, Mumbai was a truly memorable one, thanks to the incredible warmth and hospitality extended by the staff. Right from check-in, Abhay at the reception made me feel genuinely welcome, greeting me with a smile and even offering a complimentary lunch—not due to any issue, but simply because of a kind interaction. That gesture alone set the tone for a wonderful stay. During my meals, the restaurant team added to the experience with their friendly and attentive service. A big shoutout to Yadnit, Mahesh, and Lily, who made both breakfast and lunch feel like I was being hosted at home. The highlight came at checkout when Zeeshanali surprised me with a sweet gesture that truly made my day. It was such a lovely moment, I even snapped a photo with the team to remember it. Aurika stands out not just for its amenities, but for the genuine care and human connection offered by its team. I left with a full heart and a smile. Highly recommended!

Nothing

OMG... we had stayed there last year. It was amazing so went again this year. As soon as we came out of the car Nishi the beautiful lady from the customer service lady said welcome back. We felt so special. She was amazing. She is a champion. She made our stay incredible. If we come back. We will next year we will only stay at Aurika. Big thanks to Nishi. Great leader. Then when we went for brekky some waiters recognised us and addressed Klaus as CHEF, Because Klaus had worked at Oberoi before. All the workers are respectful and so polite. Never seen this kind of service in any hotels in Mumbai. We have stayed in pretty much all 5 star hotels in Mumbai. Big Thanks to lovely NISHI. Also to Atul and the crew from the restaurant. Amazing respectful, responsible, kind and have great situational awareness. Congratulations to all.Great team.

Nothing...too good.

Never stayed there before and took a chance at an unknown hotel , and I really was surprised . The value for money is exceptional for what they offer. The hotel is very spacious , the food delicious . The rooms are of a good size , airy and comfortable. I like the fact that the hotel had a fresh feel, and a fresh lightly perfumed air . Only thing with a negative is the confusion on the entry and exit to the hotel from the main road . Even taxi drivers get confused. There seems to be an entry sign that points towards the exit gate …. And here offcourse one is turned back . 3 taxi drivers of mine got it wrong. Did inform reception staff , very minor issue that can be rectified easily.

I recently had the pleasure of staying at Aurika Hotel for the third time, this time with my colleagues, and once again, it was an exceptional experience. From the moment we arrived, we were warmly welcomed by Mr. Abhay at the front desk, whose professionalism and courteous service truly set the tone for a memorable stay. The rooms were spacious, clean, and well-appointed, providing the perfect blend of comfort and luxury. The breakfast spread was outstanding, offering a wide variety of delicious options to start the day on a perfect note. The hotel’s atmosphere exudes elegance and tranquility, making it an ideal place to unwind after a busy day. A big thank you to the entire Aurika team and especially Mr. Abhay, whose attentiveness and hospitality made our stay even more enjoyable. Looking forward to visiting again soon! ⭐⭐⭐⭐⭐ Highly Recommended!