The room was great but we have geyser issues with hot water.

There is a serious need for the chefs to cook better and revitalize the menu. Those potato chips are just horrible. The breakfast menu also needs to be changed. The hotel is a 4 star, but the menu kills it. The kitchen is also not clean. We showed the lady who was making eggs the cockroaches behind her climbing walls.. It was very disturbing, and it killed our appetite to eat. There is also a need to update the website as you are advistising things you don't have such free gym in the facility( the gym is in a shopping center and you need to pay R100 a day to use it) and the Waterpark doesn't work also. Apparently, since 2019 so please remove the false advertising.

Seaview room Cleanliness of room Friendly staff

1. Had to wait for a Table at the Hotel restaurant, Outside guests are allowed in restaurant, who fill up the tables. Hotel guests must get first priority. 2. Outside guests who attended the show Outside, walked in and out of restaurant. Excess to the show was through the restaurant. This is destirbing for the restaurant guests, the young crowd were loud and drunk, falling around and some had to be Carried out. Maybe another door must be used to gain access to the show at the back.

The hotel has the best sea view and nice sound of the ocean when all has quieted down. The balcony has great furniture for a wind down watching the ocean or a night chill out. The TV is smart and one can use their Netflix details. There is also great breakfast served in the morning variety coffee choices. I feel like the room was barely prepared for us we got there and there was no water issues had to ask. The floor seemed to have been cleaned with an oily soap or whatever. The bar fridge was turned off at the plug and had stuff from probably the previous guests justifying a rush/quick clean. The sliding door at 309 needs attention it’s a mission to open/close. The shower water was lukewarm even though the valve was fully turned on hot. Would definitely return though.

The hotel is in a fabulous location right on the beach with a wonderful view of the sea. It has 2 great restaurants on site and a vibey pub type place just outside by the swimming pool. My room was great, the bed was great to sleep on, and I didn't want for anything. It was a most comfortable stay.

The reception and restaurant staff are not very warm or welcoming. I would have appreciated broader smiles and warmer greetings. My reception at both the hotel desk and at the restaurant was luke warm. I didn't feel that welcome. Funnily enough, I popped in at the pub by the pool briefly just to take a look, and the barman there was very friendly and welcoming. Hats off to his hospitality. Also there was a very noisy room/guests just down the passage from my hotel room, but that is the chance one takes in a hotel stay. Fortunately they did quieten down before it was time for me to sleep.

Lovely breakfast. Great view from patio of room. Comfortable bed. Helpful room cleaner. Automatic lights when getting out of lift. Soap & shampoo provided. Tea, coffee, milk, sugar provided in room. Water provided in room. Fridge in room. Cost of drinks very reasonable - didn't feel overcharged like at many hotels.

Lack of bins on property. No TV channels. Having to buy own Netflix. Could have more hangers in cupboard. Very limited restaurant menu. No vegetarian options other than pizza.

Our second time staying here at this hotel.All the staff were all so caring,efficient and went the extra mile.The food was devine both resturant and room service.Our room was number 602 with ocean view.The best part is having a cup of coffee and watching the sunrise and listening to the soothing sounds of the ocean.Not to mention the long peaceful walks along the beach and the cocktails at the beach cafe right in front of the hotel.Safe secure parking.Can not wait to visit again.

There is no water to drink with your breakfast.There should be a water dispensor available during serving of breakfast.We had to buy.

The Hotel is perfectly situated on Diaz beach, the had all the amenities we as a family needed. As regular travellers we really enjoyed our stay.

The frustration we found was service related. The reception staff where friendly but disorganised, the breakfast area to, very friendly staff but not enough to service the number of people. Although the hotel is positioned as a family hotel, the restaurant does not have opinions for Kids. the staff need training and effective management and it would be the perfect holiday destination

The property is very clean and smelled fresh every where. The staff was very friendly and helpful. Location to the beach is excellent. My expectations were met. Pristine beaches with life guards, clean and safe surroundings, no overcrowding. The food was delicious, deserts were fresh and tasty. Overall generous portions of food at restaurants. Definitely coming back.

Restaurant does not have decent coffee, but there’s one across the road. Wish the restaurant had Sushi on the menu. Had to use Mr D to get that.

The rooms are clean with modern amenities. The rooms are all sea facing with good seating arrangement in the balcony. The staff is helpful and hard working. They try their best to help.

Slow wifi makes work from home difficult. Breakfast not many options for vegetarian guests. What is available is also very bad in taste. Looks stale and unfresh and unappealing. We were only two adults but those with kids shouldn't live here as it is very noisy with unbearable loud music even for adults when some fests are held. Parking too can be an issue as there is very limited number of parking on first come first occupied and the others have to park in another side of the building on first floor.

Breakfast was good,although some of the food were finished ŵhen we got there,and I did not see that they refill it.Some of it you could also.see was not fresh. We were making use of the restaurant, and the cockroaches was also very visible. We went there for only that onè night for supper,and never returned, because thè cockrouches was a big turn off. Our waiter that was allocated to us,seem like he had communication problems,and we had to wait a long time for him to assist in order to pay.The waitresses were not very helpful at all,except for one.What I also noticed is that Nowhere the Hotel manager were visible. My first experience of something like that.

The tiles on the floors were very dirty. They need a deep clean. Also Jewel of India,the food that they provide is not worth the money that you are paying.To me it was like a rip-off. Staff also is not friendly at all.