A slight issue with being served lunch one day but the staff member & manager on duty dealt with the matter very efficiently. I enjoyed the new restaurants.

I didn't like the smell of the new Arran Aromatics toiletries in the rooms. Apothecary appears to have a very manly, aftershave smell so not particularly suitable for females. The previous smell of Glenashdale was much preferred. My daughter & I were looking forward to playing badminton, like we had done the year before but we were disappointed that this is no longer available. There was still table tennis but I feel that the trench that runs around the outside of the area, for some reason, to be hazardous & unsafe.

Everything was spot on. This should be a 5 star hotel - I asked why it is not and seems that they need to comply with dumb regulations like someone to park your car or make extras for dogs which I think should not be a reason for deduce from human experience.

The town is dead on Sunday. No car rentals, no taxi and even public transportation is like 70% not working on Sunday. Not related to the hotel directly but it hinders their customers overall experience. A simple shuttle (even at very high price) service and/or a contract with a taxi/rental company would help guests A LOT.

The hotel is beautifully decorated and spacious. There is plenty going on so I can see the appeal for families. It’s a place to relax and enjoy facilities.

Check in is a time to welcome your guests. Staff were friendly but I had to ask which is the single and double room and even then the receptionist got it wrong. Told nothing about the hotel. Being the size it is I would appreciate a little info at least. Staff are friendly but we waited 30 minutes to get served and get a drink in the bar (it was even quiet)! Twice on going up to the bar it took a while for any of the many staff behind it to be aware I was waiting. Small thing but that is what I’d say, be aware when you have guests waiting. I don’t want to feel like I’m an inconvenience.

Breakfast was superb. East restaurant was lovely, and the head chef came out and we had a great chat about his food ! His taster menu is highly recommended, the fish in particular was amazing ! All four of us enjoyed all the various courses.

Evening meal at The Terrace wasn’t quite as we’d expected, three of us had the monkfish scampi which unfortunately was quite tough and a bit chewy. However the starters and wine were lovely as were the staff, always friendly with a smile and up for a wee chat.

Beautiful Hotel in rural well kept surroundings Lovely place to relax with family kids show went down a treat. Lots of staff available in all areas and place is really kept very clean. Christmas decorations and trees are really lovely Room lovely comfortable and cosy Lots of toasty hot water which is a great for a building of this size and age Great winter Garden a young lad from New Zealand could not have helped more wish I got his name. The lady at leisure reception was fab too!

Restaurant and breakfast food . Visited Meikle before and standard seems to have slipped food served barely Luke warm was really disappointed 😞 front of house lady really needs to improve her customer demeanour a smile helps felt quite an unwelcome upon arrival for a booking made months in advance. The young Australian girl from brisbane who looked after our Table was really lovely though so that made up for first impressions Breakfast quality and range is good but everything not very warm Investment in new hot plates or similar would cure only issue we had with stay

The nature The view was amazing The restaurants specially the glass room lively so calm Good food Restaurant around the resort also perfect The place family friendly Too many activities to be done The chalets and cabins looks amazing facing the woodland and horses

No cars for travels and tourists from out side the country No uber You need to book taxi ahead for a trip So what I recoment 4 days for stay in resort and visiting centre by walking

Hotel beautiful more than I expected loved the surroundings very family orientated.

Breakfast could have been warmer.Didnt like the fact that you had to pay extra for some of the leisure ie the ancient baths. Entertainment could have been better,and also having a drink in the afternoon being one price and getting the same drink in the evening another price ie dearer.

Lovely ambiance throughout the Hydro staff were polite and helpful. The Victorian Spa was amazing and worth the money for 2hr session. Grounds were lovely and lots to see. First time visit but Would definitely return.

I enjoyed breakfast but it felt very chaotic, people moving in difference directions for different foods eg while waiting for cooked b/fast people moving in to get fruit/ yogurts etc. I think it would be more workable to have fruit etc at a separate counter.

The Duty Manager Karen is always such a darling. The Entertainment Team Roman and Nicole are incredibly kind. The food is exceptional. The waiting staff are lovely in the Meikle and beyond. How lovely to have mince pies available. Stockings hung on the doors at Christmas was wonderful. The hotel was beautifully decorated and cosy. The Winter Wonderland was just lovely, I would have liked more firepits though! Great to have the pool open so often.

The shower and bath could do with an extra good scrub round the edges. Some grout was visible.

The staff were superb. Facilities are great very family orientated .plenty of activities for kids food at hub was lovely..winter gardens for drinks was relaxing and good atmosphere..really enjoyed

The view from our room was obscured. You want to look out to the beautiful scenary instead all you can see is dome from reception. Room 143 if staying longer would have asked for a move .But only stayed one night. The room itself was lovely .but view spoiled it