Everything, apart from the items noted below, was excellent. Also, we were celebrating my wife's birthday and the manager left a gift of a bottle of wine in the room, a very nice gesture.

1. I was disappointed that the room was a little small as I had paid extra for one that had enough space to accommodate 3 although there was only 2 of us. 2. When I upgraded my room with Booking.com, it was noted in the confirmation message that bathrobes would be provided. When we arrived, I noted the absence of them and called Reception to report this stating that my wife and I wanted to use the pool and was told they would be sent up. 30 minutes later, they had not arrived so I called reception again. They were most apologetic and said they would personally bypass housekeeping and deliver them. They never arrived! 3. I felt the room decoration was a little tired.

Reception was good including car valet and room service. The Bedroom was very clean and provided all essentials. The grounds were well kept and we could walk out in the most pleasant scenery. The breakfast and bar facilities are commented on below. The swimming pool was used by us and was a very pleasant experience. We did not use all the spa facilities but they looked very good. Staff were at all times most courteous and nothing was too much trouble for anyone, however Senior or Junior they were.

No real criticisms but: We picked a school half term for our visit so invariably the hotel was full esp. with families and children. This resulted in pressures which impacted on us as a « mature » couple. Waiting for a long time on the 15th Feb before we could get into breakfast was not altogether pleasing. In the Bar we felt that the music being played was too loud to allow a meaningful conversation. In the Birnam restaurant while the food was fine it was difficult to read the menu in the candle-lit atrium part so an i-phone flashlight had to be deployed. Every possible new gadget and charging need could have been catered for except for a Smart Watch charger which we unfortunately had omitted to bring with us!

The breakfast was excellent ! The best we have ever had The staff were so kind! The Scottish hospitality and kindness are the best in the world! The surroundings and interior are divine The little shops add to the experience The golf experience and shops The possibility to eat in several restaurants The shooting range and dogs, The axe throwing , enough to do

It is a pity the queen beds are not a bit larger . They are more single beds We used The wellness area twice and were disappointed. The floors were not clean. The communication should be better that you have to take your slippers and robes from the room. While the info in the room says everything is provided in the wellness area. There were not enough beds and it was very hot in the swimming pool area. The jacuzzi was also too hot The number of guests does not match the capacity

Couldn’t fault it. The resort is superb with lots to do and some lovely walks around the estate. Breakfast is something else. Service is great and staff all very accommodating.

Only negative, we were allocated a room with no view. Our outlook was over internal rooftops which bearing in mind where we were was very disappointing.

The hotel was beautiful and staff were exceptional. The Christmas decorations were perfect. Food was out of this world. Room were very spacious and spotless

We didn't find the stay overly relaxing. The hotel was far too busy. We had to queue in the evening to be able to have a drink before dinner ( which in the end we had to miss out on). Coming down the stairs before dinner to the main reception area it seemed quite manic with people queuing to check in, then in the middle of all this a piper and a bride and groom appeared following by their guests. The staff were extremely stretched but very very professional and I take my hat off to them. My partners Barbour jacket never reached our room at check-in but reception are aware and are trying to locate it. The clay shooting was fantastic. The instructor that my son had was excellent. I have enquired for information into becoming a member along with the driven pheasant day.

great place for family, very welcoming staff and excellent facilities. we enjoyed our stay very much.

1) so many food with alcohol , even strawberry jam. that was very disappointing. 2) although the room rates are very high and included service charge ( all F&B and other services also including service charge) yet they imposed as least GBP 600 as extra service fee. i challenged them and they removed it eventually.

Room very spacious and well appointed, with underfloor heating in the massive bathroom. Real sense of history and grandeur throughout the hotel, felt as though we were really spoilt. Incredible variety of activities available. The staff were absolutely amazing, genuine warmth and kindness, restaurant service exceptional.

Although unique it is pretty expensive. The meal at the Strathearn was not great value for money. Also extremely busy on a weekend with day visitors who heavily outnumbered the hotel guests.

Almost everything. Stunning location. Fantastic staff. Leisure facilities superb. Cleanliness, decor and furnishings opulent. We ate in The Dormy first night. Food was excellent. All four of us chose from the Indian menu. Fabulous and good value for money. As expensive as you would expect for such beautiful surroundings and service. Must give special mention to the staff. They were superb. Did not come accross one member of the team who disappointed. Friendly, helpful and professional. Whoever is recruiting and training them should be congratulated. They are all clearly happy to be working there. Thankyou

Only (slightly) negative experience was dinner in the Birnam on second night. Felt charging for all the sides and sauces was excessive - having said that the pasta was very nice (carbonara and lasagne)

Hotel as always beautiful and location great. My son’s driving lesson was great.

Constantly inconsistent. Have stayed once or twice a year for a number of years and always different. I stayed for my birthday. My son sometimes gets little maps and sometimes doesn’t. He was treated to milkshake in the room for my birthday once year and a free bottle Of wine and then nothing the following. The staff are incredibly hard to get hold of for the children’s activities and every time I replied I had to start the whole conversation again with someone else which was disappointing and found it very hard to book anything. They don’t answer to any requests through booking.com No children’s robes in my room when I got there

the food quality overall is excellent. the rooms are well maintained and clean and the staff is extremely friendly and hospitable. the grounds of gleneagles are beautiful.

guest services are a poor substitute for a knowledgeable concierge staff which does not exist. obtaining suggestions for day trips is practically nonexistent as i had to personally research sightseeing places of interest within a close radius of the hotel. while there is a well organized kid's club daily from 9:30 am to 3:15 pm , the daily price is excessive. one off programs for young kids such as golf lessons and dog training carry steep prices. even though we stayed a week it was difficult getting dinner reservations every evening at an appropriate time for a family with a young daughter.