Comfortable beds, spacious room and the balcony view. The staff members provided excellent customer service, we were early on check in time (3pm) we arrived around 12pm served with a glass of juice and was surprised that we were able to check in straightaway! Also the receptionist let us borrowed a towel without a deposit which we really appreciated. The housekeepers cleaned our room spotless and gave us fresh towels. The food was delicious and diverse food options. Bus stops are just few minutes away. Overall we have a pleasant stay.

Although it did not bother us much but the surrounding area is quite noisy. It’s near a beer garden both side of the road. We have to divert our walk to the bus stop because there’s a lot of drunk people outside. But you can’t hear it from the hotel. Just to warn if you’re not into noisy and busy surroundings this might not be suitable for you.

The staff, activities and ambiance was amazing.

Could the pool hours possibly be extended and a late night snack area.

Overall all great, just some small points to improve below. Sound proofing is great! We didnt hear a single sound in the room.

1) the system to get towels for the pool doesnt make sense, and we should be told at check in. Giving a deposit in cash for a towel is ridiculous. 2) dont know why they never put cuttlery on the tables at breakfast - they do for the other meals 3) we were told dinner in 2 days was sushi, but actually was generally asian with just 3 types of sushi that were actually really bad. Dont make people expect sushi when it's not sushi

The food was varied, the beds comfortable. Animation programs during the day below average. The evening animations from about 9.30 PM were mostly musical and at a very excellent level. There were a few people at the hotel who came only to stay and get drunk. In the evening they went to "STODOLNÍ".... fortunately they did not disturb the night's peace... the staff is very nice. I was quite nervous about the auxiliary service at the sunbeds, when these workers started pulling the shade above you at 4.30 PM during your rest on the sunbed and leveling the already free sunbeds. All this probably in order to have a "head start with work"...

The breakfast was nice, a good enough selection of food in general. The lunch and the dinner also had a good selection of food with various types of salads, as well as hot food and deserts. The hotel was clean and the staff was always friendly and pleasant. The room was cleaned every day and the towels were changed every day as well.

The street that serves as access from the hotel to the beach is partially occupied by a very busy “German” bar where a lot of people during the whole day, drink and have loud music playing. We end up choosing another street, a side one, in order to avoid, with 5 year old child, to pass by that street everyday on our way to the beach and back. If we could leave a suggestion, it would be really nice if an access could be created using the gate that is located close to the small stage where the performances are held and the kids paint and play, to allow the ones who wish so, to use that main road in order to get to the beach.

The room was stunning - lovely shower comfy clean bed and lovely plunge pool outside - an absolute treat - really lovely to have your own space - food was good and plentiful whatever time of the day - staff were excellent and nothing too much trouble - the spices restaurant is great if you love spicy food

I really like this hotel - the clients are mainly German but no issue for us - the all inclusive is good for soft drinks and coffees etc. You are permitted three alcoholic drinks when you are sat in the restaurant for lunch and dinner which was fine - other drinks are cheap and can be added to the room - there is a very lively large bar area but you cannot hear it from the hotel

The food was very delicious and the rooms were very nice and clean and the maids did a really good job of keeping things tidy. The customer services was excellent very helpful and friendly staff. The hotel itself was modern and well kept the outside pool areas were bright and in the sun with plenty of sun lounges and some really nice pools. There’s always something to do there as they had activities on thru the day and in the evening. The entertainment staff were great fun and always made us laugh. Overall a great experience and very pleasant stay.

Really can’t think of much negative. Was very pleasant stay.

Clean hotel; friendly staff; good selection of food; close to bus stops and shops;

Some guests smoked (outdoor eating area) while ate their food and the staff didn't intervene.

Hotel was clean throughout with daily housekeeping in the room. The staff were very friendly and helpful, from the reception staff to the restaurant staff and cleaners. My birthday came during my stay and they were kind enough to leave me a box of chocolates, which was really nice, thank you. The food was great with lots of variety to choose from at every meal.

Only thing was the air conditioning which was not as cool as we would have wanted, but was told this is the norm until the summer months. But not a big issue as there was a ceiling fan and plenty of breeze when we left the balcony door open.

three pools to chose from, one with a swim up bar, one with water lounge chairs, every subbed had an option to cover it in shade and loads of self service options for food and drink all day, hotel is spotlessly clean and staff so nice and allow you to print anything you need and to hold luggage until you leave for the airport and you also get to use all facilities until leaving to go to the airport, checked out at 12 and stayed by the pool until 5 which was amazing x three different restaurants with amazing fresh food x gym is also amazing

Nothing x