Its a new property so its clean and well kept. Rooms and bed were comfortable. Appreciated the upgrade. Staff was cordial and attentive.

Hotel staff mentioned I had mini bar consumption which was not true. They need to check internal operational teams for this in a better operational errors so it doesn't create weird moments for customers. This was off putting during the checkout. Also in room food here is overpriced but the food quality was great. I was dissapointed with my booking.com experience as they did not respond to my price match offer which was half rate on cleartrip, and despite communication their process was too slow to get a resolution. Which made the cost of the hotel on the higher end when the cleartrip price was the right price for the experience and value.

Firstly lets talk about the Staff, THE FRIENDLIEST I HAVE EVER COME ACROSS IN INDIA, Everything about Cloud 9 made you feel special, the staff, the hotel, the views especially from 74NE their rooftop restaurant and bar, the location, the free shuttle bus to local beaches, I will mention it again the STAFF we absoulutley loved our stay here, a slice of luxury, with stylish decor and amazing facilities of course all brand new , the attention to detail, the pool area, coupled with the most amazing GOA Views, we cannot wait to visit again !! Thank you for a wonderful stay.

NOTHING IT WAS ALL AMAZING

The staff were very friendly. I must say that all of them consistently made a great effort to ensure our stay was enjoyable. The rooms were nice, felt new, and offered great views. Transport to the beaches was easy, and the food was also good. This is for sure the best hotel in the Palolem area.

I didn't like that they took our belongings out of sight for security scanning, including my backpack with valuables. Bag X-ray checks are common in India, but in other hotels, they don't usually take handbags or scan them in a separate room. Also, on our last day, we asked for a large SUV taxi, but they sent a small cab instead and placed all our luggage on the roof of the car, which was not a pleasant experience. There is room for improvement in few details, that can make this hotel fully amazing.

This hotel is simply superb. The best hotel I have stayed at in India and I have travelled extensively around the country. The hotel alone is worthy of a 10 but the staff take it to another level. They seem to have struck the right balance between a friendly service and an efficient service. Nothing is too much trouble. There are several members of staff who I had contact with and I would love to mention them all but the list is too long. I will however mention Shefali in Guest relations. From before my stay, during my stay and afterwards, she was exceptional, in every way. The hotel should be proud to have her as an employee. I would stay here again without hesitation. Thankyou.

I recently stayed at Cloud9 Sarovar Premiere Hotel in Goa, and I couldn’t be happier with my choice. My partner is pregnant, so we had very high standards for cleanliness, comfort, and overall care during our trip, and this hotel absolutely delivered. The room was spacious, spotless, and fully equipped, making it a perfect, cozy space for us to relax. The cleanliness throughout the hotel was top-notch, which gave us so much peace of mind. It’s also worth noting that this is a relatively NEW property, having opened just a few months ago, but they’ve already got everything running beautifully. We loved everything about our stay. The pool area was lovely, and the food was incredible! delicious, fresh, and with plenty of variety. One great bonus was the free shuttle service to the beaches, which made it so easy to get out and explore without any hassle. The best feature, though, was the amazing staff. Every person we interacted with—whether at the front desk, restaurant, housekeeping, or spa—was kind, attentive, and truly focused on making our stay as comfortable as possible. They really went above and beyond to make sure we felt cared for, which we appreciated even more during such an important time in our lives. If you’re looking for a clean, comfortable, and welcoming place to stay in Goa, I can’t recommend Cloud9 Sarovar Premiere Hotel enough!

The overall ambiance of the hotel was perfect with beautiful Goan decor which was thoughtfully designed. The rooms were spotless and well maintained with comfortable beds and equipped with a good selection of amenities, everything we needed for a comfortable stay. The restaurant was great with very attentive staff and gave very good service. I used the Spa and it was great.. I had a very relaxing massage. The hotel had convenient drop and pick-up service to three beaches. The service from the staff and the manager was nothing short of excellent. They made sure we were comfortable and well taken care of throughout our stay. Every request we made was handled promptly and with a smile, and it was clear that guest satisfaction is a top priority for the entire team. A big thank you to the staff for making our stay so memorable. And a special thanks to Shefali, Guest Relation Associate and Abhirup, Front Office Manager for their exceptional service.

Nothing that I can say.

I loved everything about this place! The food the staff and the hospitality in general made this the one of the best hotels I’ve ever stayed in. They have amazing pool and spa facilities and the staff are very attentive so nothing was out of place. The room was cleaned everyday and I was even left with sweet treats after every clean! Perfect place and I’d happily stay again

The property is brand new and state-of-the-art. The pool is amazing and large enough to do laps in, the gym is clean and functional, and everything is just beautiful here.

The spa was not open during my visit. And not a big deal, but I personally would have chosen different aesthetic for the rooms.

I have been to other Sarovar resorts. This is a newly built resort just beside the Palolem highway. Close to Palolem and Patnem beach. Very peaceful and nice location. The amenities, staff and service are so good. They have launched their roof top bar and restaurant this new year.

Cocktails from the bar is not so great when compared to other shacks and resorts.

Everything. Room was wonderful, beautiful terrazo washbasin area, view incredible, lovely balcony. Staff were wonderful particularly Sanloy and Radem.

Nothing. Only wished they would put the aircon on in the bar area as it was such a pretty place but as it was off season they didn’t.