The location being away from the hustle and bustle was perfect. The breakfast provided options for any traveller.

The TVs in my suite were to small and did not have casting capabilities.

Professional Customer service ready to assist anytime, with lovely, friendly , staff .Warm and Positive environment Very clean place and very safe location and area. .

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Really enjoyed my stay here. I was in a suite on a higher floor with a nice view. Room was very clean and kept that way. Anything I needed or asked for was provided. Kitchen and bar were available late into the night for a night cap or late bite. Breakfast was good and the lunch buffet was excellent. A special mention to Rodney and his team who provide Onomo's car service. A wonderfully flexible, on-request service that made traversing Kampala easier and way more comfortable.

The restaurant food felt slightly neglected and not on par with everything else but this relates to the few dishes I tried.

Confortable, well-equipped and quiet room, well-located hotel. Good wifi (internet was not available during one night, but was solved in the very early morning). Very nice terrace. I recommend this hotel!

Music a little bit loud in the restaurant during the weekend. Breakfast is good, but other food of the restaurant is average (looks good but not tasty).

Confortable, clean, modern, well-equiped, good-wifi. Flexible and accomodating with dates (my flight was cancelled and I arrived one day later), this was very appreciated. I would come back.

Noisy in the evening when there is music in the restaurant-bar, which opens unto the terrace and can therefore be heard even from the 5th floor. Swimming-pool is only for decoration, not for use. Service is slow at the restaurant-bar and food is not that tasty. Big-size coackroach in the room. At the end, nothing very bad!

Good food taste and much improved pastries for breakfast. Staff are always amazing and exceptionally attentive. Thank you. Would stay again and again. Loved the Sunday entertainment- young and fresh band. 👌🏿 I generally love this hotel, perfect location in close proximity to the city, a good hanging out place with friends, family, quiet but central. Love all the modern amenities with a touch of my motherland Africa throughout. I could stay here again and again. 😜😁 My 9 year old daughter loves it, and this is our second stay here.

Breakfast selection seems less than my previous stay about a year ago.It's still really good and tasty. The pool location could have been a bit private, especially for staying guests given that you have walkins all the time. It is likely to be the reason it is hardly used. I still used it with my children, and it is a good size and clean. I had to ask for an extra drinking glass and toilet paper given that the room was booked for two and when the staff brought the second glass, again came with one despite me asking for 4 due to extra guests on my second night. 😑 The price was a little steep for my two nights, than I had originally booked and only told about the discounted rate on checking in.

In nice safe location of Nakasero. Room was spacious and very modern, we particularly liked the separate shower and toilet. The bed was extremely comfortable. Lots of nice attention to detail in the room. The breakfast buffet was very nice with options for vegetarians. The seating area for eating is very tasteful and relaxing. The staff was pleasant. There's a small gym and a weights room.

The outdoor pool was disappointing, too small and situated next to the outdoor dining area. We decided not to use it.

The ambience, decor, comfy bed, tasty food and the spa. My thanks to one of the staff, Juliana, who was very lovely and helpful.

Inconsistency in service received from staff with some having more skill in customer management than others as well as the quantity of beverages ordered. I got inconsistent sizes of my to go coffee on two separate occasions (mid to small) with no change in the pricing and this wouldn’t have been changed had I not insisted

Food was on the whole excellent. Fresh, well presented, versatlile menu and main chef was particularly helpful in meeting our dietary requirements. Service in dining area so friendly, helpful and efficient. Main barrister and barman was also excellent. Coffee particularly good and loved the bottomless cup concept. Rooms comfortable, modern, compact and completely adequate.

Repetitive music, and loud live bands/ party music on weekends which compete with music track in dining room and disturb the otherwise lovely ambience.

The room was awesome, and the upgrade was worth it. Nice interior design within the rooms which uplifts your mood after walking around corridors which are interestingly painted black which gives an experiential experience. The check-in process was quick and efficient.

Slow attention by the waiters in the restaurant.