4,671 reviews
From
$87Hertstraat 15, Ostend, 8400, Belgium
4,671 reviews
1/150
Beachfront
Free wifi
Beach
Kid-friendly buffet
Bar
Terrace
Soundproof rooms
24-hour front desk
Upstairs Hotel in Ostend, Belgium sits 1.3mi from the city center at Hertstraat 15. This beachfront property greets travelers with a starting price of $87 and has earned 4671 reviews from past guests.
Amenities include free WiFi, a 24-hour front desk, soundproof rooms, non-smoking rooms, a balcony, and upper floors accessible by elevator. A terrace and a bar offer spaces to unwind by the sea, with direct Beach and Beachfront vibes nearby. Optional extras cover Pet Friendly (extra charges), Business center (extra charges), Meeting/Banquet facilities (extra charges), Golf course (extra charges), Mini golf (extra charges), and a Kid-friendly buffet.
Location: Ostend, Belgium — Address: Hertstraat 15. The coast awaits.
On Ostend’s coast, Hertstraat 15 keeps the sea within easy reach, with a terrace and a bar for sunset sips and direct Beach and Beachfront vibes nearby.
Room choices span a mix of styles, from the Standard Room (Double) with two Twin beds to the Room With Street View (Double) featuring a Queen-size bed, plus a Penthouse Suite and an Extra Large Room that can sleep up to four.
Pets are allowed on request (charges may apply). Optional extras include a Business center, Meeting/Banquet facilities, Golf course, Mini golf, and a Kid-friendly buffet. Cash is accepted, and major cards such as Visa, Mastercard, Maestro, and Bancontact are supported.
Closest airports
Ostend-Bruges International Airport
2.9miLille Airport
46.6miBeachfront
Free wifi
Beach
Kid-friendly buffet
Bar
Terrace
Soundproof rooms
24-hour front desk
Non-smoking rooms
Elevator
Balcony
Upper floors accessible by elevator
Free toiletries
Show 14 photos
Standard Room
2 Twin Beds
185 sqft
Private Bathroom
Flat-screen TV
Refrigerator
Upper floors accessible by elevator
+
More details
Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room offers a flat-screen TV with cable channels, a seating area, a wardrobe, a safe deposit box as well as an inner courtyard view. The unit offers 2 beds.
Show 10 photos
Room With Street View
1 Queen Size Bed
185 sqft
City view
Private Bathroom
Balcony
Flat-screen TV
+
More details
This double room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit offers 1 bed.
Show 13 photos
Large, 2 Twin Beds
2 Twin Beds
215 sqft
Private Bathroom
Flat-screen TV
Refrigerator
Upper floors accessible by elevator
+
More details
Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room provides a seating area, a wardrobe, a safe deposit box, a flat-screen TV with cable channels, as well as an inner courtyard view. The unit offers 2 beds.
Show 16 photos
Small
2 Twin Beds
150 sqft
Private Bathroom
Flat-screen TV
Refrigerator
Upper floors accessible by elevator
+
More details
Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room provides a flat-screen TV with cable channels, a wardrobe, a safe deposit box, parquet floors as well as an inner courtyard view. The unit offers 2 beds.
Show 17 photos
Large, Street View
1 Queen Size Bed
215 sqft
City view
Private Bathroom
Balcony
Flat-screen TV
+
More details
This double room has a seating area.
Show 19 photos
Penthouse
1 Queen Size Bed
270 sqft
City view
Private Bathroom
Balcony
Terrace
+
More details
This penthouse comes with a terrace.
Show 17 photos
Large, 3 Bed
270 sqft
Flat-screen TV
Refrigerator
+
More details
Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room features a wardrobe, a safe deposit box, parquet floors, a flat-screen TV with cable channels, as well as an inner courtyard view. The unit has 3 beds.
Show 4 photos
Large
More details
8.7
4,671 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Featured reviews:
Raluca
9.1
July 2025
I absolutely loved the design and the overall branding. A lot of branded items and custom made decor (even coat hangers, chairs, toiletries), which shows how much effort was put into every little detail. The room was decent sized, with a big terrace and very comfortable bedding. The hotel lobby is just amazing, especially for children. The hotel is walking distance from the beach and if you book the Rooftop, you will have a nice sea-view.
Just some small details: the towels were clean but there was some residual staining on the yellow ones. I understand the hotel style of a bit industrial, with unfinished walls etc. But sometimes the walls and doors had quite big scratches, stains and impact marks.
Luisa
8.2
July 2024
I liked the location, very close to the beach and the city centre. However if you get a street view room expect loudness from people coming from the beach or parties from 2am to 3:30 am, maybe this only happens in the summer. Rooms don't have AC, so something to consider also if you are going in the summer. For the rest, really nice hotel, especially if you go with kids, there's lots of fun things to do, besides the cool slide, there's ping pong, darts, couches to lye and read, etc. The breakfast was also very good. Staff could be a bit friendlier in reception and explain a bit more about the facilities.
Only the street noise was upsetting in the middle of the night.
Raquel3c
8.2
July 2025
The location was perfect! We could bring our dog :) There were things to do in the hotel like games, ping-pong, snooker, slide for the kids and everything was working and in good condition! The staff was kind The room was spacious The hotel has a nice hipster vibe The breakfast was delicious, though freaking expensive.
The sound isolation was awful. We woke up in the middle of the night with people chatting in their room and it was hard getting back to sleep.
James
9.1
October 2024
Location was perfect especially for getting to Ostend train station where we visited Bruges. There is a huge parking lot underground next to the hotel too. The staff were super friendly and helpful and spoke good English! We called and they answered straight away and were very helpful prior to arrival. The hotel itself is really unique and cool, and the room was superb for the one night we stayed.
The only issue was the shower which seemed to spill out into the bathroom floor, which required 2 towels to dry up.
Z84
9.1
March 2024
This place is great! The common areas are perfect for lazying around if the weather isn’t great > very convenient with kids! The location is perfect. The room itself is quite large and comfortable and surprisingly quiet. And the staff is very helpful and understanding. We had a great time and hope to return again in the future.
I have no real « complaints », just some small « room for improvement » suggestions: - bigger baby beds > the current ones are really only for babies, not toddlers - strange smell in the hallways (new paint?) - also a bit more light in front of the room doors in the hallways - tissue box in the room - Netflix connection in the room
Stephen
8.2
January 2024
Location is excellent though parking is a little inconvenient (public paid parking). Beach is close and the city centre is on the doorstep. Hotel is modern 'industrial chic' - exposed pipework and bulkhead lights, that sort of thing. Great if you're into all that (which we sort of are). Also great if you have kids - who will love the slide in the foyer/bar. Staff mainly friendly and helpful apart from one somewhat unsmiling night manager who seemed rather grumpy when asked if the bar was still open at 11.30pm (it wasn't).
The bar is a bit expensive (when open) - as is the breakfast. Slightly bigger towels would be nice, but this is a niggle. Otherwise a decent place to stay with a good atmosphere.
Abstratnomad
9.1
April 2025
The nice look and feel of the hotel
Adjacent room's guests had a small dog which yapped too many times throughout the night and disturbed my sleep. The black paint on the walls that could be viewed from my window prevented any night light from being bounced around and into residual lighting my room... might work for those who need complete darkness to sleep, but I prefer to wake-up to some light
Maud
8.2
May 2025
it was a really nice and comfortable room. i really liked how everything looked and was decorated. i also loved how the shampoo, conditioner, body cream, towels … were customised!!
the only thing that was a little dissappointing, was the fact that the room smelled a lot like cigarettes.
Chris
9.1
June 2025
Very unusual and interesting internal decor. Large kids play area with big slide. Interesting bar with pool table and football table. Parking is in the underground car garage with an access very close, but beware €30 overnight fee. Staff very friendly. No restaurant. But there are many nearby I’d recommend this hotel
No restaurant. That’s about it
Steffen
8.2
June 2024
The breakfast spread was fantastic, offering a wide variety of options to cater to all dietary needs. Despite its compact size, the room was surprisingly comfortable and perfectly adequate for a short stay. It boasted modern and high-quality amenities. The helpful staff went above and beyond, offering insightful recommendations for restaurants and tours that truly enhanced our experience.
Not much - perhaps the table tennis rackets were a bit old/damaged.
Airports
Ostend-Bruges International Airport
2.9miLille Airport
46.6miAirports
Ostend-Bruges International Airport
2.9miLille Airport
46.6miAttractions
Belfry of Bruges (Belfort van Brugge)
13.6miOld St. John Site (Site Oud Sint-Jan)
13.6miChurch of Our Lady (Onze-Lieve-Vrouwekerk)
13.6miSint-Janshospitaal (Saint John’s Hospital)
13.6miDe Halve Maan Brewery
13.6miPrincely Beguinage Ten Wijngaarde (Begijnhof)
13.7miBurg Square
13.7miJerusalem Church (Jeruzalemkerk)
13.9miEssex Farm Cemetery
22.8miTyne Cot Cemetery
24.4miMenin Gate Memorial (Ypres Memorial)
26.3miIn Flanders Fields Museum
26.4miDunkirk (Dunkerque)
27miSanctuary Wood
27.3miHill 60
28.2miBeachfront
Free wifi
Beach
Kid-friendly buffet
Bar
Terrace
Soundproof rooms
24-hour front desk
Non-smoking rooms
Elevator
Balcony
Upper floors accessible by elevator
Free toiletries
Accessibility
Upper floors accessible by elevator
Activities
Beach
Bike tours
Cycling
Game room
Golf course
Mini golf
Ping-pong
Walking tours
Windsurfing
Bathroom
Bathtub or shower
Free toiletries
Hairdryer
Private Bathroom
Shower
Toilet
Toilet paper
Towels
Bedroom
Linens
Wardrobe or closet
Business Facilities
Business center
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Common Areas
Shared lounge/TV area
Entertainment & Family Services
Evening entertainment
Indoor play area
Food & Drink
Bar
Coffee house on site
Fruit
Kid-friendly buffet
Snack bar
Special diet meals (on request)
Wine/Champagne
Front Desk Services
24-hour front desk
Baggage storage
Concierge
Express check-in/out
Invoice provided
Private check-in/out
General
Elevator
Family rooms
Hardwood or parquet floors
Heating
Interconnecting room(s) available
Non-smoking rooms
Pet Friendly
Smoke-free property
Soundproof rooms
Internet
Free wifi
Kitchen
Refrigerator
Living Area
Desk
Sitting area
Media & Technology
Cable channels
Flat-screen TV
Radio
TV
Outdoors
Balcony
Beachfront
Outdoor dining area
Outdoor furniture
Terrace
Physical distancing
Cashless payment available
Contactless check-in/out
Room Amenities
Socket near the bed
Safety & security
24-hour security
CCTV in common areas
CCTV outside property
Fire extinguishers
Key access
Key card access
Safe
Security alarm
Smoke alarms
Safety features
Access to healthcare professionals
First aid kits available
Transportation
Public transit tickets
View
City view
Inner courtyard view
From 15:00
Guests are required to show a photo identification and credit card upon check-in
From 01:00
Until 11:00
Pets are allowed on request. Charges may apply.
WiFi is available in all areas and is free of charge.
The minimum age for check-in is 18
Come and go whenever you want
Parking may not be available
Child policies
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
0 - 2 years
3+ years
The price in EUR has been converted to show you the approximate price in USD.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of cribs, extra beds, and children allowed in existing beds can vary depending on the option booked.
All cribs and extra beds are subject to availability.
Cash
Mastercard,
Visa,
Maestro,
Bancontact,
Cash only
This property accepts cash.
Can pets stay with guests at Upstairs Hotel?
Yes, you can stay with your pet at Upstairs Hotel. However, please note that charges may apply, and you need to inform the hotel in advance about your pet's accommodation.
What's the check-in and check-out schedule at Upstairs Hotel?
For Upstairs Hotel, you can check in after 03:00 PM and the check-out deadline is 11:00 AM.
What are the rates at Upstairs Hotel?
For stays at Upstairs Hotel, prices generally start at $87. However, your final rate might differ due to room types and date selections. To know the exact cost, specify your dates.
What are the room types available at Upstairs Hotel?
The Upstairs Hotel offers a variety of room types, including medium, large, small, extra large, and penthouse. The rooms range in size from 151 sqft to 269 sqft. Smoking is not allowed in any of the rooms. The occupancy of the rooms varies, with some accommodating 2 adults and 1 child, and others accommodating 4 adults. The beds in the rooms include twin beds, queen size beds, or a combination of both.
What activities does Upstairs Hotel offer?
Guests at Upstairs Hotel have a variety of leisure amenities to enjoy during their stay. The hotel offers a beachfront location, providing guests with direct access to the beach. They can relax on the sandy shores, soak up the sun or take a refreshing swim in the ocean. For those who enjoy golf, the hotel also has a golf course where guests can test their skills. Additionally, there is a mini golf option for a fun and leisurely game.
The hotel's bar offers a place for guests to unwind after a day of activities. Moreover, the business center is available for guests who need to attend to work-related tasks during their stay.
Furthermore, Upstairs Hotel offers a range of outdoor activities. Guests can join bike or walking tours to explore the surroundings. For those who prefer more active pursuits, options like cycling, windsurfing, and ping-pong are available. Finally, the hotel also provides evening entertainment for guests to enjoy.
Does Upstairs Hotel accept credit cards?
Yes, Upstairs Hotel accepts credit cards such as Mastercard, Visa, Maestro, and Bancontact. Additionally, cash payments are also accepted.
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