The staff were very friendly and accommodating, there is not a good choice of vegan food options but they made me something up which was lovely. We sat by the pool all day which was lovely. The hotel is in a great location, close to great restaurants and the airport. The room was very clean and comfortable, the bathroom sink however was slow at draining and the tap dripped but neither were really an issue.

The carpet in the corridors and by the lift is tired and could do with replacing and the vending machines by the exit to the pool were not working.

First impression is very important to me, The big smile and friendly hospitality of the staff at the reception made me feel very welcomed. The receptionist allowed me to place my rented car at the front until my baggage settled in the rooms. The room and pool looked really good. It exceeded my expectations overall as the location is perfect for accessing Granada town centre by bus/on foot. I travelled with my parents so transport convenience was a big consideration for me, which my parents loved as well.

No free water bottle/kettle in the room. But luckily Lidl (supermarket) is nearby and they've got vending machines by the lift. It's the first time I drove in Spain and had understood that a closed gate at the carpark entrance was normal and it's accessible by speaking to the staff through the intercom when you arrive. But we didn't because we were not sure about it and chose to park temporarily at the front of the hotel to off load our luggage first.

Great staff in reception, very hospitable and friendly! Extremely easy to have the car, had to pau for parking which we knew and the underground parking had big spaces. Location great , 30 minute walk to town and 15 by car to Alhambra the next day!

Paid 9€ each extra for breakfast and it was like a cantine. The hot food was all cold even the ones I saw carried in a minute earlier. Prefabricated croissants etc, no youghurts (onlu natural in a bowl). Not proper bacon (totally tasteless as well as cold) in all not worth the money.

Quite a large and a modern hotel; Nice and helpful receptionists; Nice breakfast; The old town is easily accessible by public transport.

The parking was full therefore had to park on the street; The swimming pool is way smaller than ir appears on the photos plus people competing for sun-beds since there are not enough of those; During the check-out I got charged for two waters and two juices, the only thing that was in the fridge - assumed it was a welcome drink since there was no minibar pricelist in the room.

Modern facilities. Parking garage (additional cost).located close to buses and trams to central Granada. Petrol station and supermarket close by, also some restaurants. Close to main road but no real noise. Lifts to all floors.

Some areas need some tlc. Helpful staff but contradicting information given. Lacks a bit of atmosphere.

Location was good. One customer advisor was ok

Met by very miserable unhelpful staff - room very basic for rating - door lock failed after 4 days so we were told to move rooms - despite the temperature being 31 and it being 28th May pool was not open until 1st June

I like the size and comfort of the beds. The location and surrounding stores. Some of the staff were kind and helpful.

I didnt like that some of the of the dining staff completely ignored me at breakfast when i presented my self in the morning. I didnt like that the carpet in the communal areas where torn or dirty, it gave a very bad impression of the quality of the hotel.

Clean, good facilities & professional staff. We arrived early & had room to offer us without a wait. Helpful & polite reception staff. Large hotel so facilities are good. Parking is safe, secure & large spaces.

Pool was closed. Outside & now open until June, despite 30 degrees plus each day of our stay. Annoying but hey ho!

It was an interesting building shape and the room design was sort of Japanese inspired. this was cool and not very common. The staff were friendly and helpful when we called them at night trying to find the entrance to the parking garage. Considering this we felt safe in what seemed like a fortress. The price for the hotel is a value, absolutely worth it.

We came in at night so it was very confusing to find the entrance to the parking garage since there were not many lights. The place was like a fortress but after we called the hotel, the staff were helpful at directing us in. So I guess we felt very safe staying there.

Large spacious room with comfortable beds.

Would be good to have coat hangers by the door as it has the room. The WiFi connection wasn't very good. It was difficult to get the web page to log in, plus it doesn't log you in automatically each time you leave the room.