We had booked this property through booking.com seven months ago and received a good room rate with it. We actually stayed with its sister hotel at the beginning of our week in Dubrovnik ( they are on the same site and share facilities). We went to stay on an island for three nights and our final night was back in this hotel. We had given them notice verbally at reception and in writing ( two times) that we were a late check in due to the arrival time of the return boat. We had paid in full and we were confirmed. We arrived to be told they had cancelled our room and they booked us into another. They provided a taxi to it but it was not beachfront and in our view facility wise a lesser standard of hotel. It ruined the last night of our holiday as we knew the area - where the bus went from, pools, where to walk to local restaurants from the Neptun hotel. We arrived to an hotel, unsure of where things were and the room we were given did not have a balcony as we had booked. We lodged a complaint with the hotel afterwards but to no avail. A disingenuous offer of a discount on our next stay was offered( when we lived abroad and were not returning to Croatia).

I didn’t like that the hotel could cancel a confirmed, paid for room with ample notice of a late check in without any correspondence with the customer until they arrived to check in.

The hotel was in an amazing location with an incredible view of the Adriatic Sea. I appreciated that we chose not to stay in the old city. Situated in Lapad, this hotel is peaceful, with a charming walkway along the beach. We had a superior sea view room that was worth the money. It was modern and spacious, with a large balcony facing the sea and we could watch the lovely sunsets. We also enjoyed the rooftop pool area, which was very private. Additionally, there were several pools on the hotel premises. Breakfast was served in the Royal Terrace restaurant located on the exterior of the hotel. There were numerous options, and seating was available indoors and outdoors on the veranda.

The hotel is part of a larger complex with interconnected buildings, which made it confusing to find the correct level for exiting, entering, or reaching the reception area. The day before we checked out, our key cards stopped working, and I had to ask reception to reboot them. I was disappointed that we did not receive an apology for their error.

We had a beautiful suite on the 4th floor with a sea view. The room had everything you could want for a fantastic stay e.g. kettle, fridge, tv, safe, toiletries The bed was so comfortable and bed linen and pillows were luxurious. Great food on offer for breakfast with an option to eat inside or outdoors on the terrace with a sea view. The spa and spa pool area was great. Friendly and courteous staff. A bus stop (2 minutes walk from the hotel) with a bus running every 15 minutes into Dubrovnik. A short 15 minute trip for €2. You can walk into Lapad on the seafront promenade.

Very nice room but facing the parking lot as opposed to the water.

Their credit card processing system declined my edward jones credit card constantly. I was forced to use another card that cost me three time more in Euro conversion fees. It was requiring a PIN for credit card which I did NOT have setup. Only had PIN for a DEBIT card. This was suspicous.

Very Clean, lovely room, nice balcony, big tv that we watched an hour or 2 of before bed at night. Air conditioned room. No insects. Extremely helpful and friendly staff. Good choices of food for breakfast & dinner. Different swimming pools, outdoor & 1 indoor. The sea very close to hotel, no beach, I was able to swim by walking down steps on ladder into the sea. Bus into the Old Town 5 mins walk from hotel, going every 10 mins. Lots of trips that hotel will organise for you. The hotel organised our trip to Kotor, Montenegro, which included a boat trip around the largest bay on the Adriatic sea. The boat brought us to the beautiful Lady of the Rock. A lovely Old Town in Kotor, similar to Old Town Dubrovnik.

Probably the only downside, supermarket 1 mile walk, lots of bars & restaurants along that walk.

Some of the reviews of this hotel describe the breakfast as poor and chaotic - we found the breakfast to be varied and full of choice. It’s not a typical Irish or English breakfast but it’s typical Croatian/European. Everything was incredibly fresh and plentiful. The staff were incredibly polite and amendable at all times. The location is breathtaking and the view from the room was stunning. Numerous pools and an infinite number of spots/sun beds to sun bathe from. Being able to step from a hotel sun lounger straight into the sea was a joy. We would both return again in a heart beat.

I don’t believe there is any real or fair criticism that can be made. Except maybe that the mojitos had too much undissolved sugar in them (so not made with sugar syrup) but this seemed to be a theme in Croatia! It’s maybe a 10 min drive from the Old Town but Ubers were immediately accessible and never cost more than €15 and normally around €8. The location further out is more than made up for by the immediate access to the sea from the hotel and the number of pools and extensive grounds.

This resort is situated in a beautiful location. Waking up to the Adriatic Sea every morning is a treat. The breakfast buffet had so many options which were always topped up. The staff at this resort is extremely efficient at keeping everything clean, tidy and well stocked. At the same time, you don't feel like they're hovering. For us, this was the trip of a lifetime.

I'm struggling to find something I didn't like. Sure, the price is rather steep, but you get what you pay for. This resort delivered on all fronts.

All was good, we chose it because we had our honeymoon here 8th years ago and was amazing.

We booked and paid a room with see view, but we only get view of the sea from balcony and this was a partial view:( . When we complained at reception they said that this is actually still sea view :((( . Very disappointed about this way of answering. They should mention this when you actually do the booking. That the sea view can be partially and only from balcony so you know upfront for what you actually paid and not be disappointed ☹️ when you get it. We didn’t let this unpleasant aspect to ruin our revisit of Dubrovnik, which is an amazing place. We for sure will come again, but definitively will choose another property to stay.

Very nice location just outside the city. With a 8€ uber you can get there in no time. Also very good places to relax in the shade of sun by the pool or beach.

We got a "free upgrade" but the suite was a little outdated. I would really had a modern room instead of the upgrade. But the gesture was nice. A bit high prices for the restaurants, but there is a village nearby on walking distance (10m) of a uber to dubrovnick.

The impressions are perfect. The hotel offered us a room upgrade, and they didn't even charge for parking in the hotel garage. The hotel is in a perfect location, with beautiful sea views from the room and lovely, well-maintained promenades in front of the hotel, right by the sea, surrounded by cypress trees. The rooms are spacious, perfectly decorated and spotlessly clean, as are all the hotel facilities. The staff is helpful, the hotel breakfast is excellent, as are the restaurant and pizzeria within the hotel. I highly recommend it!