The staff were really helpful considering that the airport lost all of our luggage, they found us a driver to take us out to the town so we could buy some clothes. The chef made us a special Christmas vegan meal which we had in our garden at the back of our room. The hotel has free bikes which makes exploring the city very easy.

The food was very expensive compared with the local restaurants. so we ate out a lot more than we had originally planned as the differences were stark. Next to the hotel spa, someone had a rave or loud music party and this ruined the spa experience, the hotel is surrounded by locals, they don't have control over what they do so not blaming the hotel just highlighting it can happen, as this isn't a remote location and the walls are not brick they are wood.

We traveled as a family of three to Luang Prabang. After reviewing many websites and reviews, we settled for Sofitel. It looks really good in pictures. Of course it raised our expectations. Until we arrived, I can only say "WOW". It not only look exactly like the photos but exceed them. It is really like an oasis in this charming city. Although it was slightly off the main attractions, but walkable distance, the advantage is it is really quiet from all the chaos and noises and you can really relax and just spend a day at the pool. I especially like the landscape within the courtyard. My daughter absolutely enjoyed the daily feeding and playing with the rabbits in the garden area. My dad liked to sit at the open restaurant and enjoy reading the news. I think all ages can find a lovely spot to enjoy. The stuff are very friendly and after five nights, we became friends! I especially want to thanks Te's team, Vard, Leng, Noudy, Yai for hosting and giving us valuable suggestions during our local itinerary planning. Also the restaurant team for catering all our special needs.

I think the toilet door could be less heavy. My daughter who is 4 years old cannot open it by herself. Also the box which contains the tooth brush etc. could be smaller. Some electricity outlets do not work, for example on the bed head board for charing phones.

My stay at the Sofitel Luang Prabang was an unforgettable experience marked by exceptional service and serene luxury. The staff were incredibly welcoming and attentive, ensuring every detail of my visit was seamless and enjoyable. The room was beautifully designed, offering a perfect blend of comfort and elegance. The hotel grounds were truly stunning—lush gardens, tranquil courtyards, and a gorgeous pool that provided a peaceful retreat. The concierge service was outstanding, thoughtfully arranging a tour for the Alms Giving, Morning Markets and Kiang Si Falls that allowed me to explore the charm of Luang Prabang with ease.

The perfect quiet sanctuary in the middle of a beautiful city where time stood still. Beautiful grounds, lovely breakfast spot. The kids loved to feed the rabbits that run around in the garden. It was very lovely. The villa was spacious and the outdoor pavilion with the bath was great! The shuttle service that was available was great service.

Some parts like the pool and the villa are in need of a touch up. Also the price of the food (lunch/diner) was very out of proportion.

Historic building transformed into luxury stay, SUPER concierge service and common areas, rooms, and Spa. There are bunnies roaming around the garden, which adds to the magic.

The restaurant is very meat oriented and not vegetarian friendly, as should be in a 5 star hotel.

A wonderful historic hotel exceptionally well designed. The General Manager Andrew was always present and so helpful. The Spa is beautiful. The grounds well tended and beautiful. I cannot recommend this hotel enough

It was perfect.

Nice heritage hotel. Great staff and service. Spa was superb!

Bed was a bit saggy and not as comfortable as I wish. Air con for the room was a bit undersized and couldn't cool the room enough.

Absolutely wonderful staff, excellent service, our room (heritage suite), beautiful gardens, great pool, good location- within easy walking distance to most attractions, good shuttle service.

We were not impressed with the food. We had dinner there once and it was mediocre. Breakfast selection was ok

beautiful (old & restored) buildings, beautiful garden & pool-area

I wish the residence was a bit closer to the town centre…

The place was very nice designed and peaceful. The staff are so friendly and helpful. The team who supported us (Te, Vard, Leng, Noudny & Yai) are excellent