The building is beautiful, the room was comfortable and clean, and the staff were incredibly friendly and accommodating.

The hotel was next to a music venue so I was kept awake on a Saturday until about 10pm, but that's about my bedtime.

everything, customer care was amazing

nothing

Quality

Location, poor views, lack of privacy in bathrooms

It was beautiful, and clean

Bed were comfortable. Hotel was clean.

Design of the room. No bathroom privacy. Small room for $300 a night with no breakfast? Little America is 1)2.the.orice with a bigger room. Store in hotel was closed. Not many amenities.

Location in downtown SLC is very good relative to most attractions. Everything downtown is walkable. Room was comfortable, and the decor was interesting, but nothing that really sets it apart from other hotels at this price point. Mostly, I was relieved that they didn't butcher the historic Union Pacific depot.

Parking. $45 for valet parking is steep. Self-park at Gateway is fine, except that the night of our stay there were multiple concerts at area venues and a comedy show at Delta Center that filled the garage to capacity. When you run a downtown hotel, you've gotta find ways to create parking accommodations for your guests. The fact that the hotel overlooks the Gateway Mall is also...interesting. Nice idea, but the mall is half-empty, so shopping isn't exactly an option. What traffic it does get is for the restaurants and bars... which meant that the bar DIRECTLY UNDER THE HOTEL TOWER, was blaming loud music until 1:30 am and had loud drinks carousing until 2 am. It turned what could have been an otherwise fine evening into a joke. Would really appreciate the hotel using whatever leverage it has to get those issues resolved. We'd like to stay there again, but at that price, we can stay at the Grand America with similar ease of access to downtown and a quieter night.