Surprisingly incredibly beautiful hotel. I went to see a friend who lives nearby and did not expect anything special from either the location or the hotel. However, I was pleasantly surprised by the quality of services. Very tasty food, spacious lobby, comfortable beds, gifts in the form of sweets from the hotel for Easter, a very pleasant smell of soap and shower gel in the bathroom, free minibar, free late check-out until 14.00 on holidays. As for the food, I strongly recommend eating only at the hotel, since there is nothing similar in taste in Alken, I regret that the first days I had lunch somewhere else. In general, the hotel has an excellent price/quality ratio, I can definitely recommend it to everyone.

They were very warm and welcoming, also for our dog 😊. Clean and comfortable rooms, good coffee, lovely location.

We really had a great stay at this property. Initially we were given a twin beds room but girl at reception really made sure that we get the room with double bed as originally requested. Patrick at reception was soo generous and helpful as 2nd day, we had a car issue and he went out of the way to help us with together with his colleague. The hotel is very central with free street parking. Room and bed was soo confy. I would really recommend it.

Excellent and very friendly customer service at the front desk. We were greeted very warmly and they helped us with our bags. They also recommended where to eat. At our going away, they were sure to see us off. Beds were comfortable and the wi-fi was good. The little fridges in the rooms had free drinks: water and beer. The hotel breakfast was fantastic. So much to choose from and everything was fresh and tasty.

One bathroom had some mold on the ceiling probably due to lack of ventilation.

Patric is an exceptional host. He helped me book a room at Dormero Frankfurt for the next night. The location right on the Mosel River is fantastic and I hiked up to the castle from the hotel. Everything about the room and service was great, and I absolutely would stay there again and recommend it 100%. Thank you Patric for an amazing experience ! Also highly recommend The Burg Döner Restaurant a few doors from the hotel. Superb !

If I could have stayed a lot longer - that's the only way it could have been better.

They upgraded me my room was amazing it was the best room i stayed in in my 12 day stay in germany the host reception man was supper even went with me to checkout the bus schedule 15 minute walk to the castle

It was a 2 mile hike from Loef (Lof with umlaut o) from the train station not a lively area at night (nowhere to see the footie :-(

The property was really amazing with great views. We were welcomed by the pet Vodka. The chef Ronny was very friendly and cooked specially for us as we were vegetarian. I would highly recommend this place for family with pets. We are looking forward to coming back to Mosel.

No

Location, dining experience

The bedding was not big enough if I had been with a partner. The bed covers was enough for one person. I can only assume that if two people stayed, they would have put 2 of the bed covers on the bed. The pillow was too soft and flat.

Sankt Nikolaus came to us!!!! It was a surprise in the morning when we woke up and found the bags full of chocolates!! We really appreciate this surprise because put this place on the top of our experiences!!

We couldn't say goodbye this morning to last night's receptionist.

Very comfortable with great views. A very peaceful setting - but most of all, an exceptionally friendly and caring team!

A couple of hot days, it would be nice to have a fan but luckily the large windows and the cool breeze solved the problem :)