Location is very serene, secured, easily accessible to Ilford train station. Good for shopping because of many shops on the High Street as well as.the Cranbrook street. The iconic Exchange Mall is a walking distance from the hotel, home to many shops great for shopping. The hotel is very clean and rooms are tidied up everyday. Staff are very nice and helpful.

The hotel does not have a restaurant and the communal kitchen does not have cooking utensils like pots and spoons. Though it has other hadylike fridge, microwave, rice cooker . The cooking tabletop was not working, hence you cannot cook in the kitchen.

for the price, the hotel was excellent - much better than I had expected. The Irish receptionist (I mention "Irish" in order to identify her_ was SO nice and helpful with a couple of issues that I had regarding transportation. She definitely "went that extra mile".

The lighting in the room - too bright and some lamps or wall lights would have been better

The room we got first night was smelly and untidy, too tired to even raise it until next day and we got a nice room immediately....one of the few hotels in the area where we even got oarking for two cars...so overall..good experience

Atleast one room that i know needs a new carpet and a proper clean

Had one night stay at Cranbrook Hotel. Family Room was basic,spacious and clean. Free parking was a good plus considering the area. Hot water was constantly available during the stay. All amenities like kettle, mini refrigerator and microwave were there in the room. Towels and bed linens were clean.

spacious rooms.good location,free parking but usually full

sometimes they are fully book in the main hotel they would book uou in other branch of hotel so better be early or confirm your rooms the day before.

Location excellent 10 min walk from ilford station . Room was clean and basic a lot better than i expected for 50 GBP

Having to pay a 100 deposit which may or may not take a while to be refunded .I don't see why this is necessary for such a basic hotel with no facilities

The manager of the hotel very pleasant. Humble character, she is always care for their guest and white woman in reception

Those guys working for the hotel in night are not friendly and a lady

I’ve booked 2 rooms ( one single and one double ) and I was very surprised to see that the rooms were very , very clean and bathrooms too because the reviews are not so good .In the hotel was quiet during the night . And if you feel that is cold in the room you can turn on the heater and after the temperature is perfect and warm.

*Breakfast nice with sufficient quantity everyday *Hotel is rated 2 stars but I think it's 3 stars when compared with other hotels rated 3 stars *Nearness to buses and trains *Good food around the hotel *Functional free WIFI, bathroom, tea/coffee.... I will say adequate of everything I will stay here again and again !! *They made sure to provide the type of room I requested for which makes me enjoy my one month stay

*Same thing for breakfast everyday *No porters *Some of the hotel guests have no respect for other guests and makes annoying noises disturbing sleep without caution *No intercom phone *No quick action if a fault on anything in the room is reported. Only Mary takes action on such issues, other staffs don't follow up.

The room, bed, and space. The location was good and the parking facilities were excellent. Mary at reception was very good.

The carpet in the room was stained and ripped. The shower 🚿 pipe wasn't good, nor the water pressure. That needs changing.