Phenomenal customer service. Made good immediately--and in an understanding, cooperative and professional manner-- a technological error while booking online through a travel site (booked 6 King rooms accidentally, innocent mistake, not the inn's fault). In the end, I was charged appropriately, the account was reconciled; and, I enjoyed my stay. Great value. The property unfortunately does not offer elevators and the accommodations are retro in style. Notawirthy, it was clean, safe, quiet, affordable and offered lots of pluses like a stove, refrigerator, etc. It was a pleasure doing business there. Close proximity to nice bagel shop/bakery frequented by the locals. Plus it was right near local roads and highways--easy to find.

Lacking elevator, concierge service or help with heavy luggage and temporary disabilities, having to climb the stairs as a solo traveler. Again, the desk clerk was hospitable and accommodating, relatable and helpful. It's limited, is all. It's called America's Best Value, after all, so one needs to set a reasonable expectation.

When my daughter left her sweatshirt there, we didn’t realize until we were home, which was six hours away. The staff members went above and beyond, and the owner was able to ship the item back to us the very next day. If you’re looking for a clean and cost-effective overnight stay this is the place for you. There is not a coffee maker or a lot of frills however we were really only there to sleep so it was perfect for our needs. We would stay there again.

big bed, very clean room. quiet area of the complex. room was cleaned a few times during the stay. close to food places. which gave large choice of foods to get.

the Wi-Fi, kept dropping. also, someone was putting / copying my ip address. hacking / scamming program kept detecting it. had to relog into the Wi-Fi, and changed the laptops coding. people in a neighboring apartment complex kept playing very loud music each night. up until 10 pm.

It is a basic no frills motel, but the room was clean and comfortable. For the price it is excellent. The manager at the desk was friendly and helpful. I would stay there again.

Wifi was poor and spotty. The manager assured me that there is an upgrade of the wifi in progress.

Room was very clean. Comfortable bed and pillows. Refrigerator and microwave very convenient.

The hallway rug was stained and very dirty. Charged for my dog each day, but she didn't make that mess! Wifi kept cutting out. No channel guide for TV. No recommended places to eat. The bathroom was very awkward to maneuver around in. Very dim, dark lighting was hard to do anything in front of the mirror. The lip of the tiled portion around the soaker tub stuck up enough that getting up from the bed I jammed my foot on. No secure lock on the door to the outside. Anyone could easily come into the hotel where the rooms were.

The overall property was clean, the rooms were clean. With a little cosmetic touch to the inside it would be perfect.

No breakfast but that wasn’t a deal breaker since the Tim Hortons and Dunkin Donuts were right next door.

Conveniently located Affordable Pleasant staff

Could be more up to date Mattress was too soft for my liking

Do n't let the exterior fool you- the room was recently remodeled, clean, and very comfortable. Also a great value! The staff is very helpful.

Yes, the exterior could use some work. This is a case of don't judge a book by its cover.

Love the Location, lots of stores around the area, places to eat,and you can drive a mile down the road at 1am to get coffee

That Dunkin is next to the motel and closes early lol but it's all good 👍

Room was very clean and bigger than expected. Bed was comfortable

It was a little further away from where we wanted to be but there was a big concert that night and everything else was sold out. We were happy they had a room.