"Location, location, location" right downtown along shop, museum, bar and restaurant laden Fall Street. Easy walking along canal as well if preferred. The Gould Hotel is a definite landmark within an impressive older building offering guests a welcoming and updated for comfort interior. Rooms were very spacious and clean; beds were extremely comfortable. Heating/cooling system easy to operate and worked well. Room darkening blinds for better sleep were most welcomed. General Manager, Anthony, and staff were professional, friendly and accommodating. Enjoyed two dinner specials and seasonal drink offerings in the hotel's dining room: a Bourbon Meatloaf and Shrimp Alfredo offering that were absolutely delicious. Meal came with warm rolls and fresh butter which is a much appreciated added feature in these times. Prices were very fair for the portions and service was timely. TV access at day's end to relax and unwind was an issue, but GM made good on it by at least offering a discounted rate to make up for it. More than fair and understanding on his part for a provider issue out of his control.

Only glitch to our stay was TV access in room at day's end when you just want to unwind and relax in room ahead of bed time. There were issues with provider update (Spectrum) and so no channels, except for one with local regional news headlines could be accessed. This issue was out of hotel's control as provider seems to be the "only show in town".

From the time we checked in until the time we checked out, we had a great experience! Everyone at the desk was so personable and helpful. Our room was spotless. Bed was comfortable. Hotel was in walking distance of restaurants, short driving distance of a lot of attractions that we were interested in. Would most definitely stay here again!

I don’t really have any complaints! I guess if I had to pick something though it would be that the windows were thin and I could hear parking lot chatter as well as the train (but that’s to be expected in the city).

We enjoyed our 2 night stay at this quaint, updated historic hotel conveniently located in downtown Seneca Falls and a short walking distance to many of the towns attractions and local restaurants. Though the room was a little small it was very clean with a comfortable queen size bed and updated modern decor. Hotel had a complimentary continental breakfast which was okay for a quick bite to start our day but also had a full restaurant and bar open in the evenings with good food, drinks and service and entertainment on the weekends.

We did not have room service for our 2 night stay and the breakfast had limited options.

I loved the staff very friendly and kind helpful as well would stay again the food was good for real would eat there again the wine was fabulous I just loved it the beautiful outside tables were great

the room was nice but the main light stopped working the toilet was broken and the toilet paper despncer was broke room could have been better but it was only one night would stay again but just need a better room would have stayed again but the room was not that great

The Gould Hotel doesn't look like much from the outside. It is just an old brick building. But, the inside is very modern, clean and high end feel about it. The room was large, clean, very modern. Wooden floors, great lighting, and the bathroom was clean and newer. Way nicer than a normal hotel stay. Definitely will be a top pick next time we are in the area.

Very central, located right by the Women’s Heritage Museum and plenty of free parking. Lovely staff. Bed was very comfortable and bathroom was spacious. Breakfast was ok, but nothing special.

Our room faced on a back lot that was a bit noisy at times. Ask for a room facing the street as there is little traffic on that side.

Quite literally, the Gould hotel offers some of the best service. You'll find! The gem of Seneca falls, conveniently located in the finger lake region of the New York, it is literally a perfect place to stay. Anthony and his staff wil literally provide all the local information you need to. Have a wonderful, restful stay. And the restaurant is also superb! The rooms were spacious and clean, and very very comfortable. We can't wait to go back

Enjoyed the classic style, not cookie cutter like chain hotels. Room was very clean, modern, and well kept. The furniture was sleek, practical and comfortable.

It’s hard to find something we didn’t like. There was a dog convention going on, and the dog owners let their dogs relieve themselves on the sidewalk. We felt bad for the staff that had to clean up after them.

Close to the wineries in the Finger Lakes and many eateries. Staff were very helpful and pleasant folks. The rooms were clean and the bed was comfortable. The restaurant had good dinner selections and the accordian music was pefect for listening and dining.

Could use more water pressure in the shower, but it still was nice and warm. Suggest a way to keep freezer packs frozen. Although the rooms were a little small according to some reveiwers, they are still larger than some places you see in Europe.

The staff was the hardest working I have ever seen. We went to the hotel restaurant where the bartender was also the wait staff. This woman was amazing. The restaurant and bar was crowded and she was able to serve everyone without any complaints. I have been too many upscale restaurants that has 10 times the staff and been kept waiting to be served over 20 minutes. My husband thought the old fashioned drink was the best he has ever had and we both liked the food. Everyone at the restaurant could not believe how good she was.

The area it was in was a little tired