I was not happy with the location being in the middle of downtown. I’m not used to looking out the window and being surrounded by high rises.

When I checked in the lady was very friendly she asked me why I was there and I told her we were celebrating my five-year anniversary. She winked at me and said she will arrange something special when we went out to dinner when we came back in there was rose petals a box of chocolate and a bottle of champagne in the refrigerator. I thought wow that is awesome Until I was charged for it the next day I did not ask for it. I did not arrange it I thought she was just being nice. I was not happy when I got the bill.

Clean and helpful staff

There were a lot of teams on site for various sporting events. I was there with my child for another event for which I had to sign a paper indicating she wouldn’t be disruptive, which I understand the need for it overall. However, kids were running in the hallways, jumping on and off elevators, screaming down the halls, and dropping trash on the floor. No one was monitoring these children well after midnight. Please do not make families sign a behavior contract (especially with just a parent and one athlete) if you’re still going to let kids run around the hotel.

The hotel lobby, the breakfast, and the room were great. All areas were very clean. The furnishings and decor are comparable to a boutique hotel. We were in walking distance to great shops, restaurants, and the Lancaster Central Market.

The bathroom sink did not have a wide counter to put toiletries. The room was small. There was a poster advertising a weekend breakfast buffet, but when we went to have breakfast, the staff said it wasn't available. For a one-night staycation (Valentines Day) the room rate was very expensive considering this was a small hotel room.

I am not a breakfast person. But, the restaurant at the hotel had something I wanted Calamari. I went to the hotel restaurant and was told they have not served it for awhile. I was told the menu online was old. But, the area had a nice selection of restaurants to choose from.

Early in the morning the housekeepers made a lot of noise in the hallways. They were yelling down the hall to each other. When knocking on doors they were very loud slamming their carts and when closing doors.

Location is fantastic! Right downtown in the historic district. You can leave the car and walk to various restaurants, bars, shops and boutiques. it's paid parking, but a large garage is right next to the hotel, and you buy parking through the hotel, and with in and out privileges, it's a good deal.

the housekeeping was spotty service. I didn't get cleaning everyday, not that I'm messy, but fresh towels and empty the trash would have been nice, I was there 8 nights, and only got housekeeping twice. also the first few nights I had paper thin tattered towels, then after the first housekeeping, I had nice fluffy towels.

Size of room, housekeeping daily that was accommodating to our needs, little market by front desk for snacks. Good location. Walkable to Penn Center and several good restaurants. Not far from amtrak.

1)Tub should have been good for soaking but a shelf had been put down low and you couldnt lean back. I also had a hard time getting out as grab bar was in wrong location and back leftside of tub was covered up. 2) we had breakfast tickets and the first day we ordered off the menu and everything was delivered burned: toast was black, bacon beyond crisp and over easy eggs were cold and hard with brown edges. Many patrons left their meals uneaten. We almost didnt go back but noticed a buffet the second day that was much better.

Appreciated all the desk staff, especially since we were able to check in early and we especially appreciated Luis at the front desk in the morning- all very friendly and helpful. We also appreciated the staff in the Imperial Dining area for dinner (Dan was great) and breakfast the next day.

Did not realize that the parking ( as advertised as onsite) was an additional charge. It was not exorbitant but perhaps clarity on charges would have been helpful. Also we had a streetside room which was a little noisy with the motorcycles and trucks that used the main streets through Lancaster. None of these are dealbreakers.

The staff were all extremely pleasant and helpful. I must single out one person, a gentleman at the front desk named Ty. He was very personable, helpful and a joy to deal with. He is a very smart young man, and an excelent representative for the hotel. I would love to come back to Lancaster and stay at this hotel just to have a conversation with him. He is definitely an asset. This was my second stay at this facility in the last few years, but this was the most enjoyable because of my interaction with Ty

Nothing comes to mind .

My entire experience from arrival to departure was "off-the-chart" EXCELLENT! Received a warm welcome upon arrival and "well wishes & safe travels" when departing. Breakfast was recommended. It was absolutely delicious! The room was warm & welcoming. Bed linens, pillows, towels exceded usual level of quality. Room was clean and tidy. Fully stocked and ready for my stay. Staff checked in to see if I needed anything. Appreciated that kindness!

Tub stopper wasn't working. That was disappointing. Was not made aware of $15 parking fee.

Staff at the front desk - especially Jamal, who went out of his way to find me a room when YOU (Booking.com) neglected to send my reservation to the hotel!! Additionally, Lucinda (name), who worked at the Sorrell room during our meals, was extraordinary! She went out of her way to find me non-dairy milk - and she did so with a lovely smile!

Non-dairy items are an absolute MUST!! Other hotel chains I have stayed at always offer almond, oat, or soy milk as well as non-dairy menu items.