There was nothing we did not like. I've stayed here twice now and it's the cleanest, friendliest, secured hotel. I have traveled to 14 states and THIS hotel was the best!! We even met the Dallas Star Hockey player and coaches because this is their hotel!

My one and ONLY complaint was that there were a heard of 10 year old boys running a muck. Had the pool from 6 to 11 (close) and no one could be in there with them. They were so rowdy and they took up the entire space and hottub and the outdoor space (had to have been 15 to 18 kids) so my son and I didn't get to use it. And they were right above our room running, stomping, screaming. Took over the dining areas and lobby. And the mom's were busy drinking But again my only complaint

I loved how clean the suite was and how the stocked the room was with kitchen necessities. The bed was comfortable and I loved how there were 2 TVs in the room. One for the living room did well for the boys to watch sports and the one in the bedroom was great for having a toddler.

I did not like how the breakfast worked. It was $15 per person (even my 1.5 yr old...) and the breakfast was a standard hotel breakfast you'd find at other hotels... You had to walk to the attached restaurant where they had tables setup with the buffet style breakfast. Just not what we expected. But overall our stay was excellent.

Sandman Signature Plano Frisco Texas Hotel 8451 Parkwood Boulevard, Plano TX 75024 Check- In: February 22nd, 2024. Check-out: February 26, 2024. Recently, my wife and I had the pleasure of a remarkably busy 4 day stay at the Sandman Signature Plano-Frisco Hotel. The enjoyment of our busy stay was the pleasure of feeling at home, which was contributed to by a sensitive, cooperative, staff that we found to be equipped, happy, caring, and energetic. From the hotel manager to all the auxiliary staff that we encountered the entire team made us feel like family. During our stay at the Sandman Signature, we encountered a stellar staff that caused us to feel that every staff person we encountered was our family and invested in our stay being a successful and fulfilling one to us. We encountered an A+ fleet of superstar staffers who hugely impressed us with their commitment to the success and enjoyment of our stay. Teamwork does not have an I in it, and such was our reality during our recent stay at the Sandman Signature Hotel Plano-Frisco. We found ourselves in awe of the collaboration, effectiveness, thoughtfulness, professionalism, of your capable, and sensitive staff. Special recognition to Mr. David Andrews the general manager, including Mr. Brain Corwin, Lady Kimberly Wolfe, Lady Alicia, Mr. Zack, Mr. Daniel, Mr. Thom King, Mr. Jordan, and Lady Elisa, for our gracious, focused stellar guest services experience. The exceptional service that we encountered seldom happens in a vacuum we also need to acknowledge and show appreciation to our Ladies in the office behind the scenes “sales” Lady Shanna Fields, Lady Karima Lee, and Lady Sherri Ray for their assistance in getting the hotel on our Church’s list of viable nearby accommodations. My wife and I thank each of you individually and collectively, Thank You Team Sandman Signature Plano-Frisco for making us feel at home. We are looking forward to seeing everyone soon, as we celebrate Easter. We Love You All the Thompson

The staff was wonderful! Attentive and polite and they went out of their way to ensure we had a great stay! The pool area was kept warm, the water heated and the hot tub was great. It was clean and well-maintained. The room was clean and comfortable. Lighting in the main parts of the room was great! Much better than average.

This hotel does not have complementary breakfast options and they do not have enough shampoo, conditioner, or lotion in the room as they still use tiny bottles instead of the full-size wall-mounted bottles that most hotels do. The bathroom lighting was not great and the bathroom was tiny.

Everything! This was a 4 night get away with my best friend and we LOVED the hotel. I’ve stayed in other hotels of this quality that were more than twice the price so it’s a great value. Highly recommend. Location: perfectly located for a visit to Plano, Frisco, McKinney area right off Hwy 121/Tollway so it’s a super quick drive to nearby cities, shopping and restaurants. Within walking distance, there is a large gas station/convenience store. Room: Roomy, very clean, updated and contemporary, super comfortable beds with wonderful bedding, large bathroom with large shower and tub, lots of storage, bathrobes, nice sized mini-fridge. Killer AC (we slept like babies)-it does automatically adjust higher when it senses you aren’t there during the day, but quickly cools down once you adjust it upon return. We loved the room and comfy beds so much we decided to spend plenty of time watching movies in the room and lazing about. Staff: Very friendly and helpful. Always smiling and saying hello and goodbye as you enter or leave. Parking: Plenty of well-lit spaces available. There are entrances on both side of the hotel so it’s always a short walk from the car to the hotel lobby. Food: There are two restaurants connected to the hotel. Breakfast isn’t included but you can order to-go boxes. There is a tea and coffee area in the lobby as well as lounge area/tv. Microwave also. Unrelated to the hotel, but I’m giving a shout-out to Olive Burger located within walking distance. It’s fast food, but really good. So good that we went twice in 4 days. Mediterranean leaning burgers/gyros/chicken. Great fries. Not healthy.. but yummy! The staff also awesome. They have 4 restaurants only located in the Dallas area. Security: Well-lit parking lots. Always felt safe and never worried about my car. Room key is required to use the elevators. Room doors have standard door lock and latch.

Nothing, but there are a couple things that others may want to know or be prepared for. Pool: Nice sized but it’s indoor so there’s no resort-type feel to this hotel. Toiletries: Though the room is well-stocked and housekeeping can supply most requests, they do not have bubble bath for their awesome tubs. Bring your own or use the shampoo like I did. 😊 Breakfast is not included or buffet all you can eat. Instead order a box to go or eat at one of the many restaurants located nearby.

The staff were very nice and accommodating. I love that you have to have a room key to access any of the hotel floors and everything was so clean plus check out being at 12 was a huge selling point for me!

Nothing at all they were clean, friendly, accommodating, and the room was not only very nice but very very clean and it smelt good when I walked in.

The hotel was very modern and clean. Smells great as all the other reviews have stated. And it’s located close to all kinds of things, restaurants, waterpark, shops, etc. And best of all they have Starbucks coffee ready down stairs 24/7, at no extra cost (2 different brews, ground in their machine). Rooms where clean. And I also liked the added security that a keycard must be used to go up to guests rooms.

The front desk staff is a little snobby, but not too surprising considering the area the hotel is in. Also, the rooms are a bit small. As some other reviews stated, we couldn’t even fit the luggage cart through the door and the entryway into the room is very narrow. And believe the reviews when they say the pool is small!! It’s tiny!

The stay was exceptional..the vibes and location were spot on..the decor and amenities are unmatched.

My only issue was the water temperature never became hot not even during my entire stay. I asked the front desk attendant about the issue. She stated it takes about 10-15 mins. Even after waiting the temperature never increased to a hot level.

The location was great, I did not eat breakfast because I had to be at work early that day. I used this location and hotel specifically for a birthday celebration for a special someone. Overall, the outcome of what I needed to utilize for the hotel exceeded my expectations. I will definitely book again in the future, thank you for all the great customer service and hospitality.

I found hair on my pillows, in the shower, and sink area. The A/C wasn't kicking on at first and I found out that it takes a minute to kick on. Overall, the stay was worth it and the money was greatly spent!

Cleanliness, location, staff, amenities

The breakfast was basically continental breakfast for $18.00. I feel like it should’ve been free or if you are charging $18.00 more variety. Only one juice choice and that was Orange Juice, pork meat of choice, eggs, waffles and pastries not worth 18.00 when not everyone drinks OJ, coffee or eat pork