Our stay at Villa Ganz was an absolute joy! What a gift to be able to stay in one of the classic mansions of Guadalajara. From what we could tell, the renovations listed in the reviews are now complete and the hotel is elegant. Our room was large with high ceilings and a very comfortable bed/linens. Above all, the team at Villa Ganz is warm and welcoming - always responsive and helpful. If I was up early, they always asked if I needed a cup of tea. If I needed a recommendation where to go to dinner - always a great idea. The breakfast is additional but surprisingly reasonable for a hotel and served on the outdoor deck - a magical space. The location was excellent. We were able to walk to all the most interesting neighborhoods. We left behind information about our favorite walking tours - art galleries and murals. Make sure to ask the front desk. We would absolutely return!

We had no issues but keep in mind that this is a 100??? year old building. So, the occasional plumbing issue, etc. is to be expected.

The property is an old mansion, being refurbished presently but with no disadvantage to our stay. The value was a bonus & the hotel is charming. Outstanding is the staff. Ivan took amazing care of us and I found his warmth, enthusiasm & personality delightful. Carlos, Oscar & Daniel were equal in handling every detail where there assistance was needed. The manager, Armando is so warm, friendly and pays attention to detail. He took time to show us all the new & future upgrades that are coming.

Looking forward to our next visit where rooms will be repainted.

The breakfast was decent, it could have been hot. Otherwise the service was on point.

I experienced a minor delay with hot water flow and a delay in response time from the front desk. I tired to call by the number on the phone had the wrong extension. As a nice gesture to remedy this situation, I was told my breakfast would be comped. When I was checking-out they had charged the breakfast. I told the employee about the situation and he removed the charge, I'm sure this was just an oversight. All good at the end. I loved this hotel.

We were just delighted with our five day stay at this beautiful boutique inn. The property is a converted historic home, and the owners have retained all of the original character of the structure. Everybody who works there was just lovely, open and friendly. The location is convenient to one of the main restaurant strips in Guadalajara. And generally a good launching point for exploring the general area.

We honestly do not have any complaints. We understood when we booked the reservation that they were undergoing renovations, but none of the work disturbed us, or distracted from the enjoyment of our stay. And I can tell that the work they are doing will create an even more incredible experience, and if we are back in Guadalajara, we will for sure stay here again.

This is a wonderful hotel for a stay in Guadalajara. It is incredibly peaceful and relaxed and the staff are lovely people. The building and rooms are full of character and the garden is like an oasis in the city. They have lovely touches like complimentary wine and a piano. Breakfast was superb and served al fresco in the garden The location is brilliant and within walking distance to a host of wonderful restaurants and it's in an incredibly safe neighbourhood and it even comes with a resident cat.

There was nothing about this hotel that we didn't like.

Great location, in Colonia America within walking distance to many different cute restaurants and cafes. Are around the hotel feels very clean and safe. A short 10 minute taxi/uber ride to the historic city center. Hotel has an exterior gate and 24/7 English speaking staff. All staff we interacted with were very pleasant and accommodating, more than most hotels we've stayed at before. Hotel itself is very cute, it used to be a house and so it still feels like one. Very cozy to come back to at night. Room was very spacious and very clean, there wasn't even dust on those hard to reach places above the wall lamps. Lots of different lighting options in the room. There was a keyed safe in the room, but no coffee maker/mini fridge (not that we were expecting there to be one). It was very quiet at night. It looks like they are starting renovations on the back garden and lobby/entrance area, so there might be some disturbances in the future.

Lobby and courtyard are beautiful and recently updated. Cool water dispenser in hallway. Most of the staff was helpful. Breakfast available in courtyard.

Stairway is worn and carpet needs replacement. Room was nice but not great. Shower was not glass enclosed and water went everywhere. ‘Plastic’ toilet seat. Hair dryer with only too settings warm and scorching, cord was not long enough to allow you to style your hair.

Beautiful old mansion in the Americana neighborhood of Guadalajara. Great for walking to restaurants, bars and cafes. The garden area is really lovely, and the host Alejandro and Carlos were so very helpful.

The bathroom needs a remodel as the tub/shower is very tricky to get in and out of (room #14). One could easily slip and fall.

The staff at this hotel are some of the kindest, most caring, genuinely lovely people I've ever interacted with. They went above and beyond to make our stay special. The hotel itself is also beautiful, like staying in a grand villa, and perfectly located. We can't wait to return. The cat is also adorable.

Nothing, everything was great.

The breakfast was great! But I thought it would be included in the price. The staff was excellent - helpful, informative, effective, friendly. Once they have completed the renovations, Villa Ganz will be a very charming place.

I didn't realize the extent that there were renovations underway. I thought they would be farther along than they were. There was no patio or outdoor space; they are working on it. It will be beautiful once it is fully renovated and has a kitchen and serves dinner.