Beautiful hotel walking distance from the Center of San Cristobal. Rooms are spacious and very comfortable. Friendly and helpful staff. Delicious and beautifully presented breakfast. Be aware the included breakfast is not described on the breakfast menu. We inadvertently spent a lot of money on breakfast because we weren’t aware of this. When we got the bill and took this up with the hotel, they waived the bill without quibble saying it was their fault, so I couldn’t fault them on that and their response was excellent.

New hotel with very nice big rooms. Very nice staff.

The restaurant is ok, but not outstanding.

Breakfast was very good. The property is new so everything looks great

The pillow top on the mattress made it uncomfortable for me to rest until I removed it.

The hotel boasts a stunning location and impressive design, but unfortunately, this was overshadowed by some of the worst service we’ve ever experienced in a hotel of this category.

On day one, we arrived for breakfast at 8 a.m. as the first (and only) guests, yet it took 45 minutes to serve a basic avocado toast. No apology, no explanation – just an arrogant glare when we finally had to insist. We had to rush out to keep our scheduled visit. On day two, despite breakfast being advertised as starting at 7 a.m., no staff were present. We were told they only begin serving from 8 a.m., far too late for travelers heading out early. We checked out without breakfast, even though it was included in the price. The worst part, however, was the complete lack of trust shown towards guests. A security deposit of 1,500 pesos is required upon check-in – something we rarely see at hotels in this price range. And to top it off, at check-out the receptionist personally inspected our room before we were allowed to leave. This felt offensive and deeply impolite – as if we were not guests, but suspects. Throughout our stay, we never felt welcome. In fact, we felt uncomfortable and unwanted. It’s deeply disappointing to see such a beautiful property managed with such hostile, unprofessional behavior. A place with great potential, wasted by a complete absence of hospitality.