The room and amenities were beautiful. The staff from last year was spectacular! Gian Luca is the absolute best and a real pro. He should be hotel manager! Total asset to the company. Lorenzo at the bar and restaurant amazing guy. Even tried to help with air conditioning. Mauro(he owns 4 cats) was there again and another great team member. Pool lovely and quiet. No children really on the property so a true blessing. It was quiet and peaceful everywhere. As a couple or adult perfect!

Air conditioning in my room either was broken or did not go below 23C. I think it was set to go no lower. We reported it but it was not fixed. The truffle dogs barking at night does not allow you to sleep with the windows open because they literally bark all night long. We didn’t notice last year because our air conditioning we could adjust lower and didn’t need the window open. The man in the evening at the front desk needs more training. Last year the night front desk person was a real pro. This gentleman just needs some intensive customer service skills and people skills. Not horrible but just needs more hospitality people customer service skills.

I had a wonderful stay! The staff were pleasant, kind, and extremely helpful, providing excellent recommendations for attractions and restaurants. The view from the property was breathtaking, especially the sunsets that beautifully captured the beauty of Tuscany. The on-site restaurant served delicious food, and I was particularly impressed with their extensive wine knowledge, which added a special touch to the dining experience. Highly recommend!

I was disappointed that the gym and pool were closed due to the season (end of winter) and high winds. It would have been nice to use these facilities during my stay.

Stunning hotel in a beautiful location. We stayed the week after we got married for a “mini moon” before our main honeymoon in January. Staff were attentive and very knowledgeable. Our waiter Gian Luca even gave us a map and highlighted areas that he recommended we visit as we had a car. Food was absolutely delicious - we ate in the hotel on two of our four nights. The first we had the fish tasting menu and the second we ate off the a la carte menu. Breakfast was equally delicious, with a range of options to choose from and an additional menu for cooked items. The hotel is spotlessly clean and the service is incredible from the reception staff, waiters and housekeeping team. Facilities are brilliant; the rooms have everything you need. Will definitely be recommending to friends and family and will return!

Nothing at all.

What didn't we like? Me & my partner stayed at Il Miraggio as part of our honeymoon after being married in Italy and it was nothing short of perfect from start to finish! The hotel itself is absolutely stunning, classic Tuscan architecture but with a modern feel which blends perfectly together, the views are of course stunning, our room was spotless and well kept, they cleaned the room everyday. The star of the show however are the staff, everyone there from reception to even the house keeping are all smiles and very welcoming, special mention to Micoh who we no doubt annoyed by the end with our constant whatsapp'ing with requests or dinner reservations! He was always happy to help and nothing was too much of a bother, the staff here really stand out as the star of the show and you will be very well looked after staying here!

Nothing, it was perfect!

This place is beyond words. Our trip to Tuscany was absolutely the highlight of our vacation and it was just thanks to Il Miraggio. From the moment we arrived at the hotel the staff was friendly and helpful. We were welcomed in the lounge with Prosecco and some snacks while they were busy taking our bags to the room. They did a custom wine tasting for us, booked our spa sessions and also booked our wine tour to one of the new local wineries. The room we booked had an amazing shower and bath. I would really recommend booking here if you ever travel to Tuscany

Staff were amazing, beautiful spot with amazing sunsets. Lovely meals, very chilled break

Nothing!

The hotel and staff were exceptional, and the attention to detail with all the decor was exceptional. The staff were all amazing. We must mention a special thank you to luca, who served us for the majority of our stay. He always greeted us with a smile and treated us with great respect. Thank you to all the team. We look forward to seeing you all soon.

The overall experience was exceptional, as every team member went above and beyond to cater to our needs. From the welcoming concierge at check-in to the attentive sommelier at the restaurant, their dedication was outstanding. The hotel is stunning, with beautiful grounds and an intriguing historical background. The room itself was a perfect blend of old world luxury and contemporary comfort, with a gorgeous view. We were warmly greeted with a personalised handwritten note, a delightful bottle of Tuscan wine, and a colourful tray of fresh fruit in our room. The Ferragamo toiletries added an extra touch of indulgence, especially when enjoying a relaxing soak in the tub -- in the middle of the room! Breakfast was delightful, savouring the breathtaking view while sipping on good, strong coffee. Our morning server impressed us with his extensive local knowledge, offering valuable recommendations for nearby attractions. The dinner experience was truly memorable, with its intimate grotta-like setting, exclusive ambiance, dedicated service, and, of course, the exquisite cuisine complemented by an excellent selection of wines. Although we regretfully didn't have the opportunity to enjoy the spa and pool facilities, we are determined to return and fully indulge in those additional amenities.

We thoroughly enjoyed our stay, and we would like to provide a friendly heads up rather than a criticism: as we were leaving the hotel early in the morning, around 6 am, we found ourselves locked out of the building. Fortunately, we had already brought our luggage to the car, but we wished to ensure that nothing was left behind in the room. Unfortunately, we were unable to do so since the hotel door closed behind us, and we had left our only access key inside the room with the light switch on (and the door open). While we appreciate the added security measures, it would be beneficial to have an emergency plan B in place for instances when guests are locked out before any staff arrive on the premises.

The food, the service, the incredibly attentive staff. Everything was exceptional! When we first showed up, we were a little wary of being out of a bustling city Center. We were immediately greeted with the most beautifully decorated, pristine courtyard & a glass of Prosecco. Anthony, Maria & Serena were all amazing. They helped us make the most of our stay and we were truly so sad to leave. We mistakenly forgot to book a car and the hotel manager Anthony literally drove us to a recommended winery, arranged a beautiful tasting & lunch, waited for us to finish and then drove us back. I’m not joking when I say the service is exceptional. This hotel is very special and made such a memorable honeymoon destination. We are already looking into when we can come back.

Nothing

A beautiful gem of a hotel. Very friendly and attentive service, gorgeous surroundings, beautiful rooms and lounge areas, delicious food. We absolutely loved it and it was our favorite hotel during our week long stay in tuscany. The only change to go from 9 to 10 is that they charge to use the spa facilities, which are also quite small. Overall really loved it.