The staff who welcomed us and served us drinks and food were genuinely friendly and made us immediately feel welcome. The building and the rooms are beautiful. We were in room 302, which is the family room. It was spacious, had a wide, very comfortable bed and a little balcony. It was very quiet. The location is great, 2km from the Altamira Cave, the historic centre is just 5 min walk. The breakfast buffet is extensive, but you can also order a la carte if you just feel like a small breakfast. The hotel receives daily tour groups that eat at the basement restaurant. There is also a restaurant on the ground floor with outside tables. This isn’t promoted much, which surprised us, considering how good the food was that we ordered at the reception. We highly recommend their meat stew Cocido Montañes.

As expected for an old building, there is no lift, but the young man at reception carried our bags upstairs, which we appreciated. The shower over the bathtub could be an issue for older people.

First and foremost the friendly welcome from our host Fernando (Fer) What an exceptional place, it is a jewel that embraces the tired pilgrim and entices the guests to feel at home. The location is perfect to access the iconic places of this enclave call Santillana del Mar. Its excellent cuisine served in a quiet subtle dining room with its warm fireplace in the middle entices the diner to imbibe with a glass of wine while enjoying a seared Bonito, as "Fer would order it". All in all an experience as unique as the history of this establishment, built and decorated by the present owners' grandparents, most of the material was brought to its present site, piece by piece from a different area and re-erected in situs with careful and precise attention to detail.

The staff were friendly and helpful and spoke excellent English. The bus stopped right outside, and we entered the hotel to find it packed with antique furnishings and artwork- a museum indeed! The room and the bed were comfortable. and there was a library and living room on our floor, with lovely old furnishings. The bar downstairs had a good beer selection, and there were tables and umbrellas to enjoy a drink outside. Everything was in close walking distance, and the town absolutely charming!

No elevator but as we were on the first floor no big problem- might be for those on the second floor.

The hotel was almost like a small museum. Friendly, charming, centrally located, quiet, and relaxed with a magical atmosphere. The staff was very helpful and gave excellent advice about parking, attractions and things to see. The beds were comfortable, the cleanliness was superb, and we could watch Spain win the European Championship on the hotel TV :-). We enjoyed a couple of great chill-out afternoons outside the hotel with some travel planning, good beer, and friendly serving staff. The breakfast was fantastic, lacking absolutely nothing. The internet worked well, and the kids were happy.

Very few things needs to be changed to make a stay at the hotel perfect. I have absolutely nothing to add and nothing I did not like about the hotel.

Convenient location on the main street. Top floor suite which had a nice balcony overlooking the street. No parking on-site but there is a pay space across the road and free parking elsewhere, very close. Easy walk into the centre of the historic town of Santillana del Mar. Easy access (30min) to Santander's port. Breakfast was very good value and had a wide choice of buffet style food. Staff were very welcoming and friendly.

The hotel is literally a museum, full of old antique furniture, clocks, paintings, sculptures etc. In fact I would say a little TOO full - the hallways and communal rooms seemed a little 'over-furnished'.. Room was a good size but had been smoked in (I thought I had specified a non-smoking room) but otherwise ideal for an overnight stop.

This hotel is a unique place to stay in the heart of Santillana. It is like stepping back in time, old-world in style, beautiful sitting rooms to relax in, which were furnished with amazing antiques, paintings, clocks, lamps, etc.. The bedrooms were very comfortable, with small shuttered veranda where there were views of the nearby gardens. Very peaceful. The staff were really nice, friendly and helpful. We didn't have breakfast there so I can't comment on it but the option is there and I understand it is good value. The bus stop is right outside the hotel. Santillana is so lovely and I highly recommend this hotel as a place to stay.

The staff were excellent - super friendly, helpful, and conversational. My friend had a bad back problem and couldn't walk well, and the staff brought her dinner up to the room, asked about her and offered to help in any way. They were all wonderful! The large beds were such a treat too! Clean, nice view, quiet, with nice amenities (plenty of hangers, wardrobe, hair dryer).

We wish we could have stayed longer!

The hotel looks amazing from the outside. It is a beautiful old stone building with a pretty garden. Inside is very inviting - it is full of character with antique furniture and pictures and lots of different rooms to sit in. Everything is very clean and comfortable. We enjoyed the buffet breakfast and tried several homemade local special items. All the staff were very friendly and helpful and the location is perfect for exploring the very attractive village of Santillana del Mar.

Nothing

The hotel is attractive inside and out and very clean. The staff were very helpful and gave me a secure place to store my bicycle, which I appreciated. The restaurant was good for a light meal in the evening. The room was spacious and had a comfortable bed and good shower.

The breakfast room was somewhat sparse and lacking in character (unlike the rest of the hotel!).

The property was very very clean, it was beautifully decorated with old clocks, paintings, and older worlde furniture. Breakfast had everything you could ever want.

We were room 209. 2011 next door sounded like they were right inside the room with. us. Paper thin walls where conversation is easily heard. So not very private. Tv and music also heard loudly in the corridor. Not sure if all rooms are so badly insulated against noise.