Could be better...

Too much presence of people of Roma origin...

The view from our hotel room was amazing because it is at the top of the city. The room was big and with new furniture. The food at breakfast and dinner was various and delicious. The Christmas decorations were beautiful.

The spa centre was not very big - only one swimming pool , sauna and steam room were open during the winter. It was also closing at 7pm although it was supposed to be 8pm (written on the room’s card) and the staff was very confused about the proper time. The hotel is around half an hour walk to the centre of the city.

The dining experience was exceptional, offering a wide array of delicious options. The hotel's facilities were top-notch and gave the impression of recent renovation. The spa and massage services were delightful, providing my partner with an extraordinary experience. Moreover, the indoor pool was incredibly inviting, maintaining a comfortable temperature of over 30 degrees Celsius.

For my personal preference, the bathroom within the economy room felt slightly cramped. Nonetheless, considering the overall value offered by the room, including amenities and cost, I believe it remains a reasonable compromise. The compact nature of the bathroom is somewhat mitigated by the benefits received in return, making it an acceptable aspect of the stay for budget-conscious travellers like myself and my partner.

The service was top notch and I'd say that's the selling pitch of the hotel! The spaciousness all around The location (near the woods) The spa was good but needed some renovation(the Roman bath was awesome though!). Overall really good for the price!

The food can undergo improvements The sauna was very dry (causing headaches) No sunbeds around the pool - only chairs which makes it uncomfortable

Spacious room, renovated bathroom, extremely clean, plentiful food with lots of fresh fruits and vegetables, pleasant water and spa treatments, friendly staff. I definitely recommend it to everyone.

This is actually a question: What is the idea of ​​lining up together the national flags of the EU, Bulgaria, Germany, USA, Russia, France, Greece, North Macedonia, Türkiye, Spain and Denmark in front of the hotel?

Spacious rooms. Always clean and looked after. Everything was very well organised, lots of surprises like gifts and performances at the hotel. A walk to the mountains just outside the hotel. A clean warm pool with new towels every day.

Dinner starts at 7pm, which was a bit too late for us. No actual door to close the bathroom, very weird.

Most of the staff were very pleasant and friendly, the food quality was excellent and the swimming pools were clean as were the fitness facilities. Massages were high quality and at a fair price. Rooms were big and cozy.

need a water dispenser by the pools, (tap) water should at least be available free of charge at dinner and cleaning staff often wouldn't give us a new mug and leave a dirty one behind, never gave us new teabags either. The shower in the room isnt weak, it's just that every stream of water that comes out from it is very spread out so you end up with water spraying in almost a metre diameter which isn't very practical. When there weren't that many guests for a day or two, the saunas, steam room etc. were not as warm as usual and / or were turned off which is not very fair for the guests that still wish to use them. Also, the 8-ball table could do with straightening as its sloped and the cues there have a lot of use, making the price of 4 lev per game a bit unjustified.

We liked everything. The location, the hotel itself, very clean and comfortable, the very nice swimming pool with pleasantly warm mineral water ( not too hot, just the right temperature for relaxation!) , the restaurant and the variety of food, lots of very tasty everything.... We had a wonderful holiday in Olymp!

Only the coffee in the restaurant ...

Food was excellent, everyday was something different and you cant have everything on one plate, because you definitely want to try everything. The staff were extremely nice and helpful.

The pool was lacking decorations or music, it was just pool with water and a few people. The location was underwhelming, the stairs are not well kept and safety going out the hotel is lacking, no guard rails to keep us from falling.

Very well maintained,clean property. We did not use the spa but used the indoor and outdoor swimming pools. Outdoor pool is way to small and crowded even though ample outdoor space for bigger one. Food was good and well prepared with various vegetarian and meat dishes to choose from. Servers friendly and efficient all staff welcoming and very nice . We had very nice stay and when coming to Velingrad we will stay again. Thanks and keep up with the great work!

Very clean and well maintained