The hotel staff is friendly and helpful. The rooms are clean and comfortable. The location is always a matter of opinion, but in this case it was optimally chosen for the purpose of my trip.

My onsite request (during check-in) to get a higher floor room to have a view of the city was accepted with the result to have window view to a neighbouring office building - a total fiasco, very disappointing (I was too tired to address this issue again as I arrived after a sleepless night due to long-distance travel). The bed mattress of my non-smoking room had a smell of cigarette smoke (it was replaced after I addressed the issue). The price level for hotel-based food and drinks is not adequate considering the prices outside the hotel.

Exceptional hotel and staff. Its the people that make the difference and that make you feel comfortable. Right from the start being greeted at the airport and transferred in comfort to the hotel, being checked in quickly by Raquib, who remembered me from my stay here in January, after a long flight, and upgraded to a suite due to IHG membership. The management team went out of their way during my stay to take the time to interact, with Taj and Tabassum spending time asking about my home and family and ensuring I had everything I needed. When my flights were cancelled on check out day, Taj made sure that nothing was a problem and secured me my room for another two days, seeking the best available rate. Mim in the café remembered me, asked about my daughter and served up some incredible food. The service by Bipu in the restaurant was great, and Shuvo the cook would just start making my morning omelet when I walked into the restaurant - without being asked. Also, I have to mention Aslam my cleaner who took exceptional care to make sure the room was in excellent condition every day. What a team! They will remember you and anticipate your needs throughout your stay. I would challenge anyone to find a more comfortable hotel in Dhaka, or a more professional and genuine staff.

That I wasn't able to stay longer.

Good spread and Early start of BF is useful. Rooms are fairly clean and upkeep was good on daily basis Front desk was efficient with their checkin and checkout tasks

Mini fridge wasn't stacked. Few necessities like room service and front desk numbers, Toiletries, menu card details etc were not readily available Travel desk can be better prepared to handle local travel needs Food can be kept warm even through the restaurant timings

location friendly and helpful staff excellent breakfast very good pool Express lifts

Had problems with our booking we booked for 2 separate beds for 2peoople But at the time of checking in they offered us the King size bed which was not suitable and my son needs a separate bed However they offered us a rollover bed which was extremely unsuitable and uncomfortable for my son who’s 6’2” tall and our four day’s stay was ruined because he was waking up every few minutes during the night Though I remembered that I made booking at booking.com and explicitly mentioned 2 people and requiring 2 separate beds Mr. Asif the attending person at the time of checking in was not able to help and said that the hotel is fully booked and no room for 2 beds available for whole week I expect that I must be compensated for this mistake either by Booking.com or by IHG / Holiday Inn

"I'm happy to share my opinion about the wonderful Holiday Inn Dhaka City Centre, an IHG Hotel, which is an excellent choice for anyone looking for comfort and convenience during their trip. The first and perhaps most important factor that makes the Holiday Inn Dhaka City Centre a true gem is their staff. Every staff member I encountered was extremely professional, friendly, and helpful. They were always willing to assist me with any questions or requests, which greatly enhanced my stay. The food at Holiday Inn Dhaka City Centre is simply amazing. I tried many dishes from their menu, and each one was prepared to the highest standard. The excellent selection of dishes, their taste, and presentation are simply impressive. The menu offers a variety of dishes suitable for any taste. The rooms at the Holiday Inn Dhaka City Centre are exactly what I was looking for during my stay. The rooms were clean, spacious, cozy, and well-equipped with everything necessary for comfortable living. The beds were comfortable, and the bathroom was clean and modern. Overall, I can say that the Holiday Inn Dhaka City Centre is a wonderful place to stay while traveling. I highly recommend it to anyone looking for a comfortable and pleasant stay in Dhaka."

I calculated 1.88% was charged in excess of the Service Charge and VAT. I queried this at the time but explanation given was not satisfactory. Is this additional 1.88% chargeable to foreign guests only? If it is, then it should have been clearly stated on the invoice to avoid confusion.

There is only one restaurant and a small cafe in the hotel. It gets monotonous with the same kind food served every day in both. The hotel is not situated in an area which is close to amenities such as shopping mall, restaurants, etc. It would be more desirable if few more restaurants are located within the hotel serving varieties of dishes from around the world.

The staff was just amazing: always paying attention, genuinely keen on giving the best service ever.

Mosquitos... although the staff was active trying to kill them all! One serious note: the gym is way too hot, since the zircon is too little.

The elevator was excellent; it was so fast. NFC keys were so much convenient. Swimming pool was good. Reception was so much cooperative. Location is very good and congestion free; very easy to approach in and out.

Room cleaning should not be done in absence of us. Changing room should be near the swimming pool to make ladies more comfortable. There should be a shaving kit (razor and after shave lotion) in washroom.

The hotel is brand new-opened in March 2022.Amazing property, actually way above what one would expect from Holiday Inn. Rooms are spacious and clean ,well equipped.food was amazing and the variety of it was impressive.

Staff is not very flexible and we had to constantly negotiate on basic things.Apparantely once something is in the system,breakfast that I book with the front desk the previous evening for example,cannot be cancelled ,since it is already in the system.For a hotel of that level either the system or the staff must be more accommodating.Ideally both.

The breakfast was excellent and the staff extremely polite and courteous. The staff at the lobby were also extremely helpful and always available to help.

There were mosquitoes in my room and I had to call the staff to address it. This is not expected out of a hotel of this quality and price. The hotel needs to address this on an urgent basis considering the spread of dengue in the city.