The staff was super friendly. I liked the cleanliness, the nice big space of the suite, the comfy furniture and the big windows overlooking the water.

1. I found the daily parking very expensive, it amounts to almost 10% of the total price for the stay. 2. The slamming close of the neighbours front door was very annoying (until we asked them to watch out for it). 3. The arrangement(s) for daily service were confusing, also what exactly staff would be coming in to do was unclear. 4. Broken entrance light, reported at the check-in but never got fixed. 5. No hook for the towel right outside the shower door.

I booked room only so cannot comment on the breakfast. The harbour view suite was better than excellent - very large with separate bedroom and bathroom. Extremely well equipped with electrical outlets and USB ports. Two TVs, one in the main room, one in the bedroom. Bed very comfortable. Walk in shower and a large vanity unit for the basin. The lifts/elevators (two) were fast - very clean and spacious. You can access the walkway to the parking area as well which cuts out the steps down to it near the front of the hotel. Plenty of parking spaces with a ticket giving you in/out privileges. Walking distance to the town and a number of bars and restaurants. If you like fish and chips then. along the boardwalk, is a small hut selling freshly cooked and very tasty food (excellent prices too) - they are open Tuesday to Saturday, 12 noon to 6pm. Fabulous.

There wasn't anything I didn't like.

Breakfast was very good and the staff were very friendly.

I noticed that in the room, guests had the ability to enjoy a bottle of red or white wine. Being red wine lovers, we decided to open up the bottle and relax for the evening after driving in from the Cabot Trail. Unfortunately, the red wine was not the most appealing and I could not even get past 3 sips. Its unfortunate but charging $35 for a poor wine was a bit steep. I left a note beside the bottle and my glass and asked the staff not to charge to our room. I also mentioned it to the gentleman on check out. My recommendation is to replace your wine selection or have guests order from Trio. Apart from that, the facility is well kept with beautiful views of the Sydney Harbour.

The location and parking. Restaurant.

First room I was given was on basement level, with a "great" view on the cars at the parking lot. Got one then on ground floor. Given that I booked 6 months earlier, and that it was not my first visit at the hotel, I found that a bit disappointing. Rooms are in need of modernization. All is clean, but there is a general feeling of things being a bit old.

The view was nice.

Seemed to be confusion about room cleaning. Didn't get to check in until 5. Also, we were told at 1:30 to come back at 4 and higher level room would be ready for us. That room evaporated. But all and all the lower room was good. Staff seemed not organized. I assumed they were maybe new. They were very polite so if you don't mind a few hiccups, this hotel is great.

The hotel is lovely, and the rooms are large, modern, clean and comfortable. I really enjoyed the location right on the water, and the restaurant and gym are both very good.

I was a little disappointed by the menu selections. For example they do not have any non-dairy milk options, and it could have benefited from some more fruit and veggie options too. However, the food that I did have was very good and the restaurant staff were all lovely so it wasn't a big deal, just something that could have been improved on.

Staff, cleanliness and quality of the room were well above average. The best hotel we have stayed at in many years. Beds were incredibly comfy. Staff went above and beyond to ensure our stay was extraordinary. Room was quiet and extremely well appointed; this, despite families and school kids staying in the same place. You couldn't tell at all once in the room. Allowed us to get the rest we badly needed. A real treat.

The elevator didn't work briefly for us, but staff responded to our call about it literally in less than a minute.

My wife and i thought the Hotel was excellent and the staff were as well they were all very friendly helpful and offered us very good advice on what to see and how to see it as well and the food was excellent in the restaurant and so were the staff as well so all in all we really enjoyed our stay in th eHotel.

We liked everything and could not find a fault with the hotel.

Super clean. I loved the high table and chair in the bedroom suite. Its a great spot to set up for working on a laptop. The beds are really comfortable!

My only complaint is the lack of shelf space in the shower. Clearly designed by a man(my husband didn't seem to mind). There's not quite enough room for shampoo/conditioner/body wash etc. Beautiful shower otherwise.

Room and furnishings seemed relatively new . I liked having the extra room with couch and TV was nice. Separating the tub and toilet from the sink area was nice. Clean and fresh. Breakfast normal fare to similar hotels where “breakfast” is included.

Just a note, the temperature controls were effected if the bedroom doors ( the left one) were left open. Didn’t realize until the middle of the night when it got stuffy.