The room was comfortable, fresh and clean and the bathroom was ideal. I had spent the afternoon in the restaurant having a festive lunch where we were well looked after. The staff were happy and helpful both at lunch and later when I had a light evening snack. Breakfast was excellent. Full English with sausages that had a very pleasant hint of sweetness. All well cooked. Check-in and out were both painless. The location is dramatic (next to a weir) after the recent rain/storm and there is plenty of outdoor seating if the weather is nice.

The carpark is tight. There is a separate "Hotel" carpark but it isn't well sign-posted so I missed it. I used the main carpark but, be warned, it gets full quite quickly and it's a bit of a walk from the next nearest carpark. My room was next to the main road and was a bit noisy throughout the night (it didn't stop me sleeping). The bed was comfortable but what is it with hotels and their need to pile the bed with cushions and pillows you can't use. They only end up on the floor. Please stop it.

Everything was amazing apart from the bed I had in room 6, just me probably but I would have liked a proper bed toppper on a twin bed pushed together. I don’t like to feel the split bed I am afraid. Apart from that …. All was amazing and I stayed with my Mum and she could not fault anything either. I have to say that Jane was amazing along with the rest of the staff also and we cannot fault anything at all that you guys have provided … Bang on it really is 😁👊🏻

Nothing and will be back to see Jane 😂👍😝 .. Keep it real Guys as you are amazing .. Kind Regards, Richard n Mum 😂

The bed had the most comfortable mattress I have ever slept on in my life. The staff were wonderful and the breakfast was one of the best I've had in a hotel. The view of the river from the room was romantic !

It's not so much a hotel, more a pub with rooms, although they do a good job of making the rooms feel separate. It's a bit of a strange feeling staying beside such a busy pub. Breakfast only starting at 8am is a bit later than we're use to. The rooms are smaller than most other 4 * hotels I've stayed in, but well appointed. When we booked the price was about 80% more than other brand named hotels with similar ratings. Although lovely, the Mill didn't provide 80% more loveliness.

Newly decorated, but small room for the price. Generous breakfasts.

No answer of phone immediately after non-refundable booking. Non-sensical, then no answer to email requests regarding parking. Main lightbulb stayed on when switched off - had to remove bulb at night. No instructions for air conditioning unit, and staff failed to provide the help promised to assist with this. On pointing out there was no phone answer when I wanted to ask for help with the air con request from the room, was told I can always come down to the restaurant to ask. Not helpful as I had to dress and go down to be told this - no apology, no “we will fix this for the future.

Lovely view of the river with two armchairs in the bay window of our room from which to watch the river birds. Very helpful manager and extra allergy food requirements were fully met. Staff all very friendly.

Bathroom not as well designed as it could be as little space to place wash bags near the basin. The bath was narrow and the soap gell fixed to the wall was only geared to showering and could not be reached when lying in the bath. You had to stand in the bath to reach the blind pull as well. Towels were not easy to hang either

The hotel itself was lovely. Very comfortable, quiet, roomy. Breakfast was excellent.

Although the breakfast was good, the evening meal we had was almost inedible (as well as expensive) and this marred our stay a bit. They really need to get better chefs. Reading the reviews I see we are not the only people to comment on this. We had venison carpaccio which was so thick and chewy we couldn’t swallow it, and a grilled aubergine which was completely undercooked, served with mushy boiled rice. Awful.

The room was very tastefully decorated, spacious, had a lovely bay window with comfortable arm chairs to relax in while taking in the views of the river Exe. The bed was very large and comfortable for an excellent nights sleep. The room had a small area leading into the bathroom which was well equipped. Nice touches were ornate fireplace old fashioned radiators, coffee tea making facilities and minibar.

Cannot find fault with the accommodation.

Good location as only a few minutes walk to the high street and as we were there for shopping it was perfect. We also chose The Mill on The Exe because it closeness to the river Exe. It was January so and we didn't expect to sit outside but on arrival we found the Exe in flood and raging waters. Very exciting to see. Our room and walk-in shower were excellent and had everything you could want including a coffee machine. We ate in their buzzing restaurant that evening (above average pub food) with excellent service. Free parking too, such a bonus as well to arrive at 1030 am and park all day whilst we shopped. Just a word here on what else Exeter offers - just off the high street you have the cathedral (definitely worth a visit) unusual old houses, a large green area and more, so it's worth a detour.

Breakfast was included and we chose the full English, sadly everything on our plates was overcooked - I can't imagine that this is always the case due to the reviews. Other choices were fruits, cereals, bread, cakes etc.

Lovely hotel with restaurant by the waters edge (River Exe). Central to Exeter so you can walk into the city center if you wanted. Garden looks great with outside seating and tables although at this time of the year its not being used. We had an evening meal but no breakfast. Food was very good and the service was excellent throughout. Bedroom was at the back facing the main road but was quiet enough. Lovely bathroom and comfy bed.

Only drawback was getting there by car from the M5. It was a Friday teatime and so the traffic was really bad and it took ages to get there. Maybe not the best time to travel !

Elemis products! Clean, bright room. Lovely decor and very comfortable bed. I slept really well.

10.30 check-out is too early. Breakfast was lovely and waitress was very friendly. Tables need a good wipe down before each new sitting though. Mine looked a little grubby/greasy. Would have liked the outer door to my room shut and not pinned open. This would have avoided a lot of noise from passers by, going to their rooms. Admittedly I couldn’t work out how to unpin it myself!