Upon my arrival, a person opened the door to the lobby for me and then apologized for assuming I needed help. This was very sweet since I was limping. The front desk clerk was professional, well groomed, and had a voice that I could listen to all day. My room was large, very clean and comfortable. The spa area was clean and the hot tub just right after a day of driving.

I did not use the pool. It was too cool for my liking. Breakfast was the weakest link of my entire stay. Very dry scrambled eggs, no fruit and no real cream or half and half. The only cereal was loaded with sugar. Coffee cups are small and flimsy.

The front desk staff were very warm and welcoming, and they were very accommodating. Jim in particular was super helpful. The facilities are all in great shape, and the pool is refreshing but not freezing, while the hot tub is hot but not burning. The breakfast when we stayed there had eggs, French toast sticks, sausage, cereals, oranges, yogurts, oat packets, home fries, and other items. The room had exactly what we needed and was very clean. No weird hotel smell, it was great. The bed was comfy and we had enough blankets and even extra. Plenty of charging outlets and lighting options.

Nothing - exceeded my expectations!

The staff were exceptionally friendly and kind. The pool and hot tub were wonderful; clean, well-heated, and beautiful with all the glass windows. The room was very spacious, clean and comfortable. Good beds. We loved that the room didn't have carpet, it was truly clean. The restaurant attached to the hotel is good and accommodated our dietary needs. We could tell that the owner really cares about the condition of the hotel and the guests' experiences.

We were disappointed in the breakfast options. For example, the bagels taste like cloves which is very strange and there wasn't much in the way of fresh fruit. (A slimy fruit salad in little plastic cups.) One morning they ran out of the certified gluten free oats and so there was nothing for one of us to eat. We were also disappointed in the mini fridge in the room which froze our leftovers, which we then had to throw out. (Frozen Cesar salad from the restaurant next door.) We still really liked the hotel and will bring some of our own breakfast foods next time.

-staff were attentive, polite, effective -room was clean, comfortable, quiet -included breakfast was well presented, tasty, had decent variety of items

-in-room toilet flush was very weak -plastic utensils / paper plates at breakfast (food itself met expectations) -would rather bulk liquid soap/shampoo/etc dispensers rather than wasting a whole unit of each on every guest, who is unlikely to consume the entire unit The above items were very minor concerns - but all have room for improvement. -pool area floor was especially slippery (no texture) - this was a real safety issue

Fantastic hospitality from front desk staff. We arrived after a long day of traveling, and the staff member who greeted us was wonderful, and even gave us a 20% off coupon for the hotel restaurant- much appreciated, since we didn't want to get back in the car to go out again. The room was great, very spacious, beds comfy and the breakfast was good- had a few more options than a normal hotel breakfast We appreciated that there were vegetarian and vegan options at both the restaurant and hotel breakfast. Convenient to both Mount Holyoke and Smith Colleges.

Everything was great!

From the minute we checked in everything was perfect! The front desk was able to accommodate a special request at check in. We stayed in a king suite. Very clean, spacious room, with big flat screen tv, desk area for squeezing in some work, very comfortable bed and pillows and strong wi-fi. The shower was nice and hot and the soaps and lotions supplied were Bath and Body Works. Every staff member we encountered, front desk, breakfast and housekeeping were so friendly. The complimentary breakfast options were great! Much more than most hotels offer. We never ate at the attached restaurant as there were so many great dining options a 10 min drive to downtown Easthampton, but the menu looked very good. Would definitely stay here again!

Nothing to dislike.

We were traveling for a family event, so several us were staying at the D Hotel. The breakfast area was not quite large enough for all the people using it, but the breakfast was better than most. The hotel let us use the breakfast area to eat dinner one night, which we ordered from a local mediterranean restaurant, which was very helpful. I liked the layout of the rooms, and they were quiet. Parking was easy as well.

Probably better to have a more traditional coffee setup (the one at the D made a cup at a time, after grinding the beans). People were not sure how to use it and it took longer to get a cup of coffee.

The staff were excellent! Jim who worked at the night desk, warmly greeted us. We felt like we were at an expensive 5 star hotel. He gave us great advice on where to eat. The morning desk young man was very welcoming and helpful. He got us out of a bind by letting us use his personal window scraper to get the frost off of our window so we could continue our travels. The place was very clean and nicely decorated. The room was quite comfortable and quiet. The breakfast was very nice too. This place was a real find and great value.

The room was very well set up and very roomy! The bathroom was not too big and not too small. The mini fridge was bigger than expected so that was a bonus! The breakfast was wonderful and had hot and cold options, it was not just cereal.

The only downfall was the bed. It was awful! The bed was sloped in towards the middle of the bed like a bowl and it was hard as a rock. I will happily come back but will bring a mattress pad for future visits to save my back.

location was quiet and easy to find. southern charm. room was modern with no carpeting. linens very comfortable. free breakfast was tasty and hot. plenty of offerings.

dehumidifier was full and needed to be emptied. guess the maid forgot.floor grout in bathroom had moldy spots near tub. handicap bar cover plate was not installed properly on shower wall and had much mold under the plate. tub waste and overflow would not seal the drain for a bath without adding more water all the time