The room view was amazing. The location was up a hill which gave the magnificent views. The rooms were clean and very spacious. The breakfast buffet was wonderful with a lot of choices. The staff was excellent and very helpful.

It was up a hill and not in the city shopping area or JR line. However they offered a free shuttle which you need to reserve. Price point is a little on the high side - priced more like a boutique hotel with luxurious amenities and facilities. This is worth the price if you were travelling with small children as there are plenty of kids activities. It’s not a romantic getaway hotel or for people looking for a quiet and relaxing holiday.

This hotel is absolutely gorgeous! We did stay during rainy season and experienced rain, fog, and a cloudy view; however, even that was spectacular! I can only imagine the view on a day with clear, bright weather. The creativity of the layout and design of the hotel is top notch. We were impressed by the vastness of the room and the expansive windows not only in our room but everywhere---the lobby, the workroom, the onsen, the cafe, the breakfast restaurant (especially the night views with the whole city lit up before your eyes!). Our room was incredible--beautiful colors, tasteful design, clever arrangement for sleeping, and it was massive. My husband and I were traveling with our moms and the room was perfect. There were two separate Western beds and an enclosed room (by sliding doors) with futons for us; it was great. The upstairs cafe is something I've never seen before at a hotel...an indoor beach! As a family traveling without children, I truly appreciated the "adults only" evening in the lounge cafe ---please continue to offer that! Lastly, I also REALLY enjoyed the strawberry roiboos tea in the workroom and at breakfast. Delicious.

Unfortunately, I was not able to use the lobby climbing wall as it seemed to either be busy or closed. Due to the rain, we did not get to walk through the forest park/low ropes courses either. Due to the low amount of reviews on Booking.com, I did not realize that this hotel is very specifically designed for families with small children. However, I think that the amenities and beauty of the hotel can be enjoyed by all--even those without children. In order to help make the hotel enjoyable for all, I would highly recommend a few designated "adults only" times for the pool and the onsen. I think that would immensely help with the enjoyment of childless families. However, that being said, the hotel was very unique! A bit too expensive (I recommend eating in the town before arrival), but still a memorable and enjoyable experience. Thank you to the kind staff who practiced their English with us!